Went in for an oil change, was informed that there were issues with my brakes. I know nothing about c
ars, so Mike invited me into the garage to view first-hand what was going on, and what he and his team look for routinely. That's compassionate customer service!
Granted, this is about a year after someone crashed my car and I asked Mike to put it on his lift to tell me what I needed to restore safe driving. He could have rattled off a littany of work that would have padded the business nicely, but he didn't. He and I worked on a long-term service plan to keep my aging car in good health as long as possible.
I consider Mike a partner in keeping my car in good working order. He has more than adequately held up this arrangement over the years, and I'm grateful for it.
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I got great service with this company I had my truck towed in one day for it to pass the smog test ch
eck engine light wouldn't go off but they fixed the problem and also afterwards they took it to get the smog test and it passed and everybody at the shop was kind and courteous very professional so I'll take my vehicle there for service from now on and will recommend my family and friends to do so as well...Thanks
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Excellent. You kept me informed as to the status, called when additional work was recommended, and ga
ve me a rough estimate for the work and completed the work in a timely manner.
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Driving around with no heat is not fun. Thanks to some great detective work, I am back in business. S
omething called a blend door actuator stopped working. Carlton fixed the problem at a fair price and I got my car back when promised. Thank you!
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The smell of fuel was too overbearing. I took it to Mike and he discovered that the fuel pump assembl
y was leaking. This can be so dangerous. The next day the job was completed and I’m back on the road with no smell.
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I wouldn't consider taking my car anywhere but B&M auto repair. The most honest mechanics and owner I
have ever had the pleasure of doing business with.
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