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54th Street Auto Center

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(416 Reviews)
66
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores
2.7
ReScore Average
66
Net Promoter Score ®

Business Details

About

54th Street Auto Care is your local headquarters for automotive repairs, where you'll always receive quality workmanship and excellent customer service. 54th Street Auto Care is your local headquarters for automotive repairs, where you'll always receive quality workmanship and excellent customer service.

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(212) 265-3120

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
415 W 54th St New York, NY 10019

Affiliations

AAA - Approved Auto Repair
ASE
54th Street Auto Center's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(416 Reviews)

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

Continue reading recommended reviews


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COURTNEY R.
This review violates the SureCritic Review Policy.

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PETER B.
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joseph s.
New York City, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2023
0
On going Nightmares@54th street auto care
Thank god for AAA for no fee tow. to shop Broke down at 4:00 pm .Left car at shop 12:30 am.. trying to start car for 4 hours. staring at fuel gauge 3/4 full. Next day got call found distributor bad .shop recommends replacement .Gave ok to do the work. Asked how much it will cost $997.00 Vehicle ran out of gas. can not understand how with 3/4 tank car didn,t run how it could be empty..,was called to come pick-up car is ready.was road tested every thing is ok. when i left there shop oil pressure gauge jumping up and down. running very hot drove 2 and a haft miles car died.i had car towed back .call me car is fixed ready for pick-up .Noticed crack accross whole windsheild under wiper blades. spike started right above distributor..spoke to Brad told about crack.will tell his boss..this is been going on for the whole month of august. on august 19 showed up at 54th st auto care.with brad who took pictures of crack will let me know next day .never called. on the way home about 2 and a haft mile car died. called AAA towed to another shop..bad fuel pump. because of contaminated fuel.
cost to fix $901. fuel pump clean tank ,lines and injectors. Still no answer about cracked windsheild.
Quincy from 54th Street Auto Center responded on 08/28/2023 07:53 AM

Hi Joseph. Your 1986 Corvette project car was towed in for a failure to start. Our technician successfully diagnosed and replaced the faulty distributor. This repair solved the starting problem and you drove out the following day. You now claim that the vehicle has additional issues, unrelated to the distributor that was replaced four weeks ago. Its not suprising that a 37 year old performance car that you've been woking on has multiple issues. We can see why you suspect it's something we may have missed or misdiagnosed, but we can assure you that this is not the case. All our technican did was solve the starting issue by replacing the fauly distributor. It's unfair to suggest that 54th Street Auto Center is to blame for all the additional problems you're claiming. We guarantee all the work we do including the distributor that was installed, but this does not guarantee every other problem you have with the car. We recommend that you find a shop who specializes in historical performance cars to assist you with the on going issues.


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ADRIENNE K.
This review violates the SureCritic Review Policy.

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AMBER M.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2023
0
Terrible experience everyone was highly unprofessional
Customer service was terrible & my overall experience was terrible

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SAMUEL C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/28/2023
0
Terrible
Terrible awful

MC
MULLEN C.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2023
0
Questionable
Need a tow. Had to pay cash to start and then another truck can and than towed

OJ
ONEIL J.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/15/2023
0
Bad experience
I needed a battery for my car and they wanted to charge me 528. I paid 310. At pep boys. They charged me 200. To just look at my car. When they towed my car I signed a paper that said 69.99. Come to find out the driver gave me an old paper. When they towed my car to pep boys the driver took the car off the lift at the end of the drive way and left me to get the car in the parking lot.

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VERA S.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/20/2023
0
They were polite, but beyond insanely expensive, and charged a very high” indoor storage fee” when they did NOT store my water damaged car inside as they claimed, nor did they tell me they would charge a storage fee, at all.
they charged a very high storage fee they did not tell me about, for supposedly storing my water damaged car inside- they stored it out side.
They repair prices were astronomical, so high my very good insurance deemed my car totaled. I lost my car( which was repairable) sleep, weeks of work, as well as my peace of mind.
They were however, polite, while destroying my hopes, my car and my bank account.

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MARK O.
This review violates the SureCritic Review Policy.

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DIAZ T.
This review violates the SureCritic Review Policy.

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MORALES N.
This review violates the SureCritic Review Policy.

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FALTISCHECK K.
This review violates the SureCritic Review Policy.

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JOHN G.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/24/2022
0
Quincy from 54th Street Auto Center responded on 06/06/2022 11:05 AM

Hi John. It would be very helpful if you could elaborate on the experience that you had with us. According to our records, we did not do any repairs your vehicle. Instead you declined the repairs and had your car towed to another reapir facility. If you're unhappy with something it would be very helpful to bring it to our attention so we could address it. Feel free to reach out to us at your earliest convience to discuss. Thank You. 


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ROBERT P.
This review violates the SureCritic Review Policy.

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