business image

Advance Auto

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(68 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

Contact
(626) 793-5656

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1234 E Walnut St Pasadena, CA 91106
Advance Auto's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(68 Reviews)

WO
gravatar
Wil O.
Pasadena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Great service
Went into the shop for a second opinion after being told I needed a new engine. Turned out not needing a new engine, Omar and the crew took care of the problem for a small fraction of the price and truck is running great.
The Team a., Owner / ceo from Advance Auto responded on 04/20/2025 09:38 AM

We appreciate your feedback regarding your recent experience at our shop. It is always our goal to provide effective solutions for our customers, and we are glad to hear that Omar and the team were able to resolve your issue efficiently. Ensuring that you received the right care for your vehicle at a reasonable price is very important to us. Thank you for trusting us with your repairs.


Verified Customer
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Oil change and service
Prompt and conscientious and able to get me in and out like they said they would with my old work truck.
The Team a., Owner / ceo from Advance Auto responded on 04/13/2025 09:39 AM

We appreciate your positive feedback regarding your recent experience. It's great to hear that our team was able to assist you promptly and efficiently with your work truck. Providing quick and reliable service is a priority for us, and we are glad to know we met your expectations. Your support means a lot to us.


MM
gravatar
Mia M.
South Pasadena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
A/C & Other Repairs
Omar and James are awesome! James listened patiently as I explained the concerns I had with my 2013 KIA. I was terrified the car would need a whole new A/C system and was happy to hear it was just a broken hose that needed to be repaired. They also did my brakes and changed the oil. These guys even stayed past closing to make sure I had my car back for the weekend.

Sometimes, when ownership changes at an auto shop we’ve learned to trust we worry that the service or good pricing wont be the same. I can tell you that this is not the case at this shop. The service is excellent and Omar is the best lead auto technician, his team is awesome, and I will always take my car to them for any servicing needs.

A/C works perfect and in time for summer and car runs great! Thank you 🙏🏼!!!!
The Team a., Owner / ceo from Advance Auto responded on 04/05/2025 10:53 AM

It is gratifying to hear about your positive experience at our shop. We appreciate your recognition of Omar and James, who are dedicated to providing excellent service to our customers. Understanding your concerns about your vehicle, and promptly addressing them, is what we strive for. It is also wonderful to know that your A/C is functioning well, just in time for summer. Your business and trust in us for your vehicle needs are genuinely valued.


MO
gravatar
Marina O.
La Crescenta Montrose, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Excellent work
Good price great job professional tech
The Team a., Owner / ceo from Advance Auto responded on 04/04/2025 09:39 AM

We appreciate your feedback and are glad to hear that you were satisfied with the pricing and the professionalism of our technician. Providing quality service at a fair price is important to us, and your positive experience reaffirms our efforts. Thank you for choosing us for your automotive needs.


RB
gravatar
Ruth B.
Pasadena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
10
Good Experience
I went to Advanced Muffler for installation of my Cat Shield. James did the work and was professional, answered all my questions and, to my surprise, price was reasonable.

Thank you James. I will return when my car needs maintenance service and any repairs.
The Team a., Owner / ceo from Advance Auto responded on 04/03/2025 09:39 AM

We appreciate your feedback regarding your recent visit to Advanced Muffler. It is encouraging to hear that the installation of your Cat Shield was handled professionally and that your questions were answered thoroughly. Providing value and reasonable pricing are important to us, and it’s great that you experienced this during your visit. We look forward to assisting you with any future maintenance or repair needs. Your trust in our services is important to us.


GO
Gabriela O.
San Gabriel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great Service
They have friendly reliable service, the staff is very nice. And they always get the job done.
The Team a., Owner / ceo from Advance Auto responded on 03/31/2025 09:37 AM

We appreciate your positive feedback regarding our friendly and reliable service. It is encouraging to hear that our staff has consistently met your expectations. Your support motivates us to continue delivering quality service. Thank you for choosing us for your automotive needs.


Verified Customer
Rowland Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
7
Fixed my transmission.
Awesome service overall.
The Team a., Owner / ceo from Advance Auto responded on 03/31/2025 09:37 AM

We appreciate your feedback regarding your recent experience with our service. It is encouraging to know that you found our service to be awesome. Your support is valued, and we look forward to continuing to meet your automotive needs.


LG
Luis G.
Pasadena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
Category: Service
Luis said they were very thorough and friendly.
Recommended
The Team a., Owner / ceo from Advance Auto responded on 03/31/2025 09:37 AM

We appreciate your positive feedback regarding your experience with our team. Our goal is to provide thorough and friendly service to all customers, and it's rewarding to know that we met your expectations. Your support is important to us, and we look forward to continuing to serve you in the future.


DC
Dore C.
Altadena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Best Automotive Service innPasadena
Omar and his team of mechanics do great work. Always friendly and professional. Expert automotive service.. Omar consistently goes the extra mile to provide the best customer service.
The Team a., Owner / ceo from Advance Auto responded on 03/24/2025 09:36 AM

We appreciate your feedback regarding the exceptional service you received from Omar and his team. It is rewarding to know that their friendly and professional approach, along with their expertise, made a positive impact on your experience. Your recognition of their dedication to going the extra mile truly reflects their commitment to customer satisfaction. Thank you for choosing us for your automotive needs.


PC
Parrish C.
Pasadena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Dependable and available always
Always dependable and available . Inspite of busy day. They always find time for our repair or oil change.
The Team a., Owner / ceo from Advance Auto responded on 03/23/2025 09:40 AM

We appreciate your feedback and are glad to hear that you find our services dependable, even during busy times. Providing timely and efficient assistance for repairs and oil changes is important to us, and it is encouraging to know that our efforts have made a positive impact on your experience. Thank you for choosing us for your automotive needs.


MG
gravatar
Mike G.
Altadena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
9
Friendly and prompt service.
Received an upfront analysis, quick remedy and reasonable bill. Will most certainly come back again if services are required.
The Team a., Owner / ceo from Advance Auto responded on 03/20/2025 09:40 AM

We appreciate your positive feedback regarding your recent experience. It is great to hear that you found our analysis thorough, the remedy prompt, and the billing reasonable. Your satisfaction is important to us, and we look forward to serving you again in the future should you need further assistance. Thank you for choosing us for your automotive needs.


JA
gravatar
Jeff A.
Arcadia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Very Happy Customer
I took my older car to Advance. I haven't taken the best care of my car, but when I had a big problem, a friend recommended Omar at Advance Auto. What a pleasant surprise. Friendly knowledgeable service. They found the problem quickly, and the cost was reasonable. The turn around time was quick. I will be going back, and recommending them to others.
The Team a., Owner / ceo from Advance Auto responded on 03/02/2025 09:38 AM

Thank you for sharing your positive experience with us. It’s great to hear that our team was able to efficiently identify the issue with your car and provide friendly, knowledgeable service. We strive to create a welcoming environment for all our customers and are pleased that you found the turnaround time and costs to be satisfactory. Your willingness to recommend us is genuinely appreciated, and we look forward to assisting you with any future automotive needs.


DP
gravatar
Debra P.
South Pasadena, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2025
verified customerVerified Customer
10
Catalytic Converter Replacement
The guys at the shop very helpful and knowledgeable. The work was done correctly.
The only complaint I have is that they need to keep the customer informed as to the status of their repairs.
Nonetheless I would definitely recommend them.
The Team a., Owner / ceo from Advance Auto responded on 02/23/2025 09:37 AM

We appreciate your feedback regarding your experience at our shop. It's great to hear that our team was helpful and knowledgeable in addressing your needs, and we are pleased that the work was completed correctly. We understand your concerns about communication during the repair process and will take this to heart as we strive to improve our service. Customer satisfaction is important to us, and keeping you informed is a vital part of that. Thank you for recommending us; your support means a lot.


RM
Robert M.
Altadena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Quick expert service
Expert technician, very Knowledgeable and resolved the issue
The Team a., Owner / ceo from Advance Auto responded on 02/23/2025 09:37 AM

We appreciate your feedback regarding your recent experience with our technician. It's encouraging to hear that their expertise and knowledge made a positive impact on resolving your issue. Your satisfaction is important to us, and we strive to provide quality service to all our customers. Thank you for choosing us for your automotive needs.


JD
gravatar
Joseph D.
Pasadena, CA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
There are never any “do overs”. The work is done when they say it’s going to be finished. I have been dealing with Advance for several years without complaint.
Advance is the best auto repair shop in the city.
The Team a., Owner / ceo from Advance Auto responded on 02/22/2025 09:38 AM

We appreciate your feedback and are pleased to hear that you consider Advance Auto to be the best auto repair shop in the city. Our team is dedicated to providing excellent service and quality repairs, and it's gratifying to know our efforts resonate with our customers. Your support means a lot to us as we strive to maintain high standards in our work.


Displaying Review 1 - 15 of 68 in total
Service Coupons and Posts
We're revved up reading your kind words! 🚗💨 No matter how busy it gets, we’re always here to keep your ride cruising smoothly. Thanks for trusting us with your auto needs! #AutoCare #DependableService
Learn More

Thanks for the positive vibes! 🌟 We're thrilled you appreciated our upfront analysis and speedy service. We like to call ourselves the “car whisperers” for a reason! 🚗🔧 Looking forward to helping you again! #CustomerSatisfaction #AutoCare
Learn More

🚗✨ We're thrilled to turn your car troubles into happy motoring! Thank you for trusting us with your ride. We're glad Omar and the team could get your wheels back on track—fast and friendly! See you again soon! #AdvanceAuto #CarCareMagic
Learn More

Thanks for the high praise! 🚗 Our team loves getting under the hood and solving problems. We're thrilled to know our expertise helped you out! Remember, we're here to keep your ride running smoothly. 🛠️ #AutoCare #ExpertService
Learn More

We're revved up to hear that Advance is considered the best auto repair shop in the city! 🚗💨 We strive to keep your wheels rolling smoothly, one customer at a time. Thanks for the love! ❤️ #BestInTheBusiness #AutoCare
Learn More

Thanks for cruising by and trusting us with your ride! 🚗✨ We love diagnosing cars, no appointment needed! Our prices are reasonable, but our customer service is priceless! Come back soon for more auto adventures! #AutoCare #CustomerLove
Learn More

Thanks for the fantastic review! 🚗💨 Our team knows that life doesn't wait, so we aim to get you back on the road fast (with a smile, of course!). Big shoutout to Adrian, Omar, and James for their excellent service! 🙌 #SpeedyService #AutoHeroes
Learn More


Wow, 40 years of trust? That deserves a standing ovation! 👏 We're thrilled to have amazing customers like you with us through the decades. Here’s to many more years of smooth rides together! 🚗💨 #CustomerAppreciation #AdvanceAutoFamily
Learn More

Thanks for the fantastic shout-out! 🌟 We aim to make every visit a smooth ride. Looking forward to keeping you on the road with more wonderful experiences! 🚗💨 #AdvanceAuto #CustomerAppreciation
Learn More


Thanks for the awesome review! 🚗 Our team takes pride in being the "pit crew" of your auto needs—always on time and ready to help. We’re thrilled you had a great experience! Keep cruising with confidence! 💪 #AutoExcellence #DriveHappy
Learn More

Thanks for the shout-out! ? We believe honesty is the best policy, especially in auto maintenance! ? We're here to keep your ride running smoothly and your wallet happy. ?? #AdvanceAuto #HonestService
Learn More

Thank you for the fantastic review! ?✨ We’re thrilled to be your go-to auto shop—no more muffler mysteries! Honesty and reliability are our top gears! Ready to keep your ride smooth! ?️ #AdvanceAuto #TrustYourMechanic
Learn More



We're thrilled to hear about your amazing experience with Omar! ?? Finding that sneaky left wheel bearing instead of the exhaust leak? Talk about a plot twist! ? Thanks for choosing us to keep your ride smooth. Happy driving! #AutoCare #HappyCampers
Learn More

Thank you for trusting us with your brake needs! ?? We’re here to keep your car (and your sanity) running smoothly—no arm or leg required! We appreciate your recommendation and can’t wait to see you for those front brakes! #AutoCare #CustomerJoy ?
Learn More

Thanks for the shout-out! ?✨ We're thrilled to hear your auto inspection was timely and easy on the wallet. Our team loves to keep your ride in top shape without breaking the bank! ?️ #AutoCare #CustomerAppreciation
Learn More

We’re thrilled to hear you think we’re muffler maestros! ?? Our amazing team is always here to provide fantastic service for all your automotive needs. Thanks for the love! ? #AdvanceAuto #MufflerMagic
Learn More

Thanks for the kind words! We're thrilled your ride is running smoothly. ?✨ Our team loves making cars happy—it's like therapy for them! ? Keep cruising, and let us know when you need a pit stop! #AutoCare #5StarService
Learn More

We're thrilled to hear we got you back on the road in no time! ?? Clear communication and speedy service are our specialty. Thanks for trusting us with your ride! Keep cruising! ? #AutoCare #FastService
Learn More


Thanks for the fantastic review! ?? We're not just fast; we're professional too! Our team is here to get you back on the road in no time. Drive safe and see you soon! #AutoCare #SpeedyService
Learn More

Thanks for the glowing review! ? We're thrilled that we could make your first visit smooth and satisfying—even if you strolled in like you owned the place! ?? Your recommendation means the world to us. #CustomerSatisfaction #AutoExperts
Learn More


We’re thrilled you trusted us to keep your ride safe! ?? Our team loves finding and fixing those sneaky problems faster than you can say "brake check!" Your safety is our top priority. Thanks for the shoutout! ? #AutoCare #SafetyFirst
Learn More

We’re revved up to hear about your experience! ?? Omar, Fernando, and James are the dream team for classic car lovers! Thanks for trusting us with your ’69 Mustang. We’ll keep cruising together! ? #CustomerAppreciation #AdvanceAutoFamily
Learn More

We’re revved up to hear you trust us with your family cars! ?? Finding those hard-to-get parts is our game, and fair prices are our jam! Thanks for choosing us to keep your rides running smoothly. ? #AutoExperts #TrustInUs
Learn More

We’re thrilled to hear you’re revved up about our service! ? Your trust means the world to us, and we can't wait to keep your car in top shape! Here’s to many more miles together! ?️ #AutoExcellence #CustomerAppreciation
Learn More

We're thrilled to hear you had a "plus" experience with us! ?? Our techs are like car whisperers, always ready to save the day in no time. Thanks for choosing Advance Auto! We’ll keep the good vibes rolling! ?✨ #CarCare #AdvanceAuto
Learn More

Thanks for the shout-out! We're thrilled Omar's got you covered with top-notch service and fair prices. We’ll keep the engines running smoothly! ?? Your trust means the world to us! #AutoCare #TrustworthyService
Learn More

?? We're thrilled to hear about your seamless Jeep frame fix! Omar's welding skills are top-notch—just like our service! Thanks for trusting us with your ride. Remember, we keep your wheels turning! ?✨ #AdvanceAuto #CustomerAppreciation
Learn More

Big shoutout to our superstar mechanic, Omar! ?✨ When it comes to car care, we've got the best in the biz. Thanks for trusting us with your ride—your recommendation means the world! ? #AutoExperts #TrustThePros
Learn More

Thanks for revving up our day with your 5-star review, Eric! ?? Fast service and reasonable prices - that's music to our ears! Come back soon! #HappyCustomers #AutoRepairs
Learn More

? We're glad we could help you out! Thanks for the 5-star review, and we're happy we could save you from a compressor conundrum. ? #HappyCustomers #AdvanceAuto
Learn More

Hey there, Sabrina! ? We're thrilled to have earned your trust and loyalty over the years. Thank you for your kind words and for being a part of our extended auto family! We'll keep those wheels rolling just for you! #CustomerAppreciation #AdvanceAuto
Learn More

?We appreciate your trust in us! Our team is thrilled to keep serving you. We're here to keep those wheels spinning! ?? #CustomerSatisfaction #AdvanceAuto
Learn More

Thanks for the 5-star review, Marina! ? We're revved up to hear that you enjoyed our service! ? Your support means the world to us! #HappyCustomers #AutoCare
Learn More

Thanks for the great review, Glenn! ? We're thrilled that Omar and James provided trustworthy service. Let's keep those cars running smoothly! #TrustedMechanics #FiveStarService
Learn More

? Thanks for the stellar review, Brad! We're glad to be your go-to for 20 years! ? Our team is thrilled to have kept your wheels turning professionally and economically. #CustomerSatisfaction #20YearsStrong
Learn More

Woo-hoo! ?? Thanks for the stellar review, we love keeping your wheels in top shape. From vintage to swanky, we've got you covered. #AdvanceAuto #CarCare
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.