business image

Allen's Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(50 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Allen's Automotive Service takes pride in our customer service and strive to make your experience with us as seamless and hassle-free as possible. We offer competitive pricing and a quick turnaround time, so you can get back on the road in no time. If you’re looking for a reliable and trustworthy auto repair shop in Sissonville, WV, look Allen's Automotive Service takes pride in our customer service and strive to make your experience with us as seamless and hassle-free as possible. We offer competitive pricing and a quick turnaround time, so you can get back on the road in no time. If you’re looking for a reliable and trustworthy auto repair shop in Sissonville, WV, look no further than Allen's Automotive Service. Contact us today to schedule an appointment and experience the Allen's Automotive Service difference. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(304) 984-0869

Business Hours

Mon
7:30 AM - 4:00 PM
Tue
7:30 AM - 4:00 PM
Wed
7:30 AM - 4:00 PM
Thu
7:30 AM - 4:00 PM
Fri
7:30 AM - 4:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
6817 1/2 Sissonville Dr. Sissonville, WV 25320
Allen's Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(50 Reviews)

AL
ASHLEY L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Best service
Fast service was able to fit me in on the same day so that my family could be safe for our trip will come back for other things very friendly people was glad they was able to service my my vehicle.
The Team A. from Allen's Automotive Service responded on 03/27/2025 09:32 AM

We're delighted to hear that we could get you in quickly and help ensure your family's travel plans went off without a hitch. It's always a bonus when you have friendly folks to assist you—kind of like a pit stop in a racing game, right? We look forward to being your go-to choice for all your automotive needs. Safe travels out there!


JJ
JAMES J.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2025
verified customerVerified Customer
0
Rubbing noise
Took my car to have rubbing noise looked at. Paid 305 to replace brakes and rotors only to not fix the problem. Now I’m wondering if it even needed that work. Now they want another 400 to fix the problem I’m never going back. I don’t want to pay a garage to guess. I want it fixed.

VT
VIRGIL T.
Charleston, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Quick response
We took our car to Love Lexus for an oil change and was told that we needed two routers and back brakes. The price was quoted at $776. I called Allen and got a quote from him which was half of the price and I know that he would check it to make sure it was even required. We trust him and we have always gave him our business. I couldn’t say enough about him and his Service. He is excellent.
The Team A. from Allen's Automotive Service responded on 01/30/2025 09:32 AM

We appreciate your trust in us and are glad to hear that our prices and service have met your expectations. It's a pleasure to keep your vehicle running smoothly without breaking the bank. No one wants to pay top dollar for what they may not even need – that's like buying a ticket to a concert just to watch it through a closed window! We're here to ensure you're getting the right services at a reasonable cost. Your loyalty means a lot, and we look forward to keeping your vehicle in top shape!


KH
KELSIE H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
10
Absolutely amazing
They were such a blessing. We are going through a really challenging time right now. They were absolutely fantastic on everything. I will without a doubt go back there. As well as refer anyone I know. They are amazing people.
The Team A. from Allen's Automotive Service responded on 01/19/2025 09:32 AM

We're glad to hear that you found us to be a blessing during such a challenging time. Everyone on our team strives to provide fantastic service, so it’s great to know we hit the mark for you! Do you think we should add “Amazing People” to our official title now? We appreciate your willingness to spread the word and look forward to any future visits!


JS
gravatar
JEFF S.
Charleston, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2024
verified customerVerified Customer
10
Oil change
Great service, friendly, economical, efficient. I highly recommend Allen’s automotive. I use them for all of my auto needs, you can always trust them to give you the best service available!
The Team A. from Allen's Automotive Service responded on 12/24/2024 09:32 AM

It's fantastic to hear that you had such a positive experience with us! We always aim to combine quality with a friendly atmosphere—kind of like getting a warm hug from your car, right? We appreciate your trust and loyalty, and we're grateful to be your go-to for all things automotive. Your recommendation means the world to us!


RW
gravatar
RITA W.
Charleston, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Allen’s Auto is the only place I will take my Jeep and VW. His staff are very knowledgeable at what they do
Allen’s auto is the best in the area. I trust him and his mechanics and know they are honest and trustworthy.

I would refer anyone to go to Allen’s for service. He true, honest. And will not lead you wrong.
The Team A. from Allen's Automotive Service responded on 12/14/2024 09:32 AM

It's wonderful to know that you've found your go-to auto shop in the area. Trust and honesty are hard to come by, especially when it comes to mechanics, so we're glad to hear that you feel confident in our service. We strive to be the kind of place where you can bring your car without second-guessing. Thanks for spreading the word about us—your referrals are the highest compliment we could ask for!


JR
JIM R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
10
Determined
Allen and his technicians had my car for several weeks. They kept telling my wife and I that they will find the electrical problem and with great determination they found the issue and fixed it!!!!!
The Team A. from Allen's Automotive Service responded on 11/08/2024 09:32 AM

We're glad to hear that our determination paid off and that we could tackle your car's electrical mystery! It's kind of like being detectives, minus the trench coats and magnifying glasses. We appreciate your patience as we got to the bottom of things. Here's to smooth driving from here on out and hopefully no more electrical escapades!


LT
LARRY T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2024
verified customerVerified Customer
10
Very good work
Replaced front and rear brakes and one fog light on my wife’s Crosstrek. Parts and labor costs were very reasonable and I recommend Allen’s for your car repairs.
The Team A. from Allen's Automotive Service responded on 10/16/2024 09:32 AM

We appreciate your recommendation and are glad to hear you found our parts and labor costs reasonable. We aim to keep everything running smoothly—especially when it comes to safety features like brakes and fog lights. If any other automotive mysteries pop up, you know where to find us!


AM
gravatar
Amber M.
Charleston, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2024
10
Fast and friendly
Experienced a problem with my car just today. With only having one car, Allen’s came and jumped the car before following me to their shop. They diagnosed the problem and got it fixed the very same day. I am so thankful for Allen and his team. He even helped with payment with money being tight.
The Team A. from Allen's Automotive Service responded on 10/08/2024 09:32 AM

We're delighted to hear about your experience with us! It's what we aim for—making sure you’re back on the road faster than you can say "car trouble." We're also pleased to hear that our team could lend a hand when things were a bit tight. After all, we believe that good service should be relieving, not stressful. If your car ever decides to act up again, you know where to find us!


KT
KIM T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2024
verified customerVerified Customer
10
Satisfied customer
Allen’s was quick getting my car fixed, and back on the road. So far, no problems with the car and if something does happen, I definitely go back and have them fix anything else that comes up.
The Team A. from Allen's Automotive Service responded on 10/05/2024 09:32 AM

It’s great to hear that your car is back on the road and running smoothly! We pride ourselves on speedy service, but let's be honest—who doesn’t love getting their car back faster than they can say “oil change”? If any future issues pop up, consider us your automotive pit crew, ready to jump in and get things sorted. Your trust means a lot, and you can always count on us to keep things rolling!


DM
gravatar
DANA M.
Charleston, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
10
Front suspension damage
Excellent job repairing the trip through the ditch! ?
The Team A. from Allen's Automotive Service responded on 10/04/2024 09:32 AM

We appreciate you taking the time to share your experience with us. It sounds like that ditch had a personal vendetta against your vehicle! We're glad we could help you get back on the road safely. If you ever need another rescue mission, you know where to find us. Happy driving!


BM
gravatar
BONITA M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2024
verified customerVerified Customer
10
Excellent service
Always top notch service with great prices! Honest and dependable. We are lucky to have them in Sissonville!
The Team A. from Allen's Automotive Service responded on 09/20/2024 09:32 AM

We appreciate the wonderful feedback! It's fantastic to hear that our service and prices have made you feel lucky to have us around. We take pride in being honest and dependable, and it seems we didn't miss the mark. If we could, we’d send you a trophy for being such a loyal customer! Your support means a lot to us, and we look forward to keeping your vehicle in top shape.


JS
gravatar
JEFF S.
Charleston, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2024
verified customerVerified Customer
10
Car inspection and oil change
Service is top notch, everyone is friendly. I have been taking to Allen’s for years and never once had anything to complain about. I don’t believe you can find a better value for your money or finer work anywhere.
The Team A. from Allen's Automotive Service responded on 09/06/2024 09:31 AM

We're over the moon to hear that you've had a stellar experience with us over the years! It's fantastic to know that our team has made your visits enjoyable and that our service hits the mark. We strive to provide the best value and quality, so your feedback means a lot to us. Here’s to many more years of keeping your wheels turning smoothly!


RN
gravatar
ROSALEE N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2024
verified customerVerified Customer
10
Oil change and tires rotates
Fast and polite people
The Team A. from Allen's Automotive Service responded on 08/24/2024 09:32 AM

Thank you for the great feedback, Rosalee! We're glad you had a positive experience with our team. Providing fast and polite service is what we strive for, and we're delighted to hear we delivered. Your support means a lot, and we look forward to serving you again in the future.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2024
verified customerVerified Customer
10
2006 Toyota Rav4
Very professional, nice people. I didn’t have an appointment. Just showed up and they worked me right in. Kept me informed about everything they discovered along the way. And had it finished the very next day. They are definitely my go to.
The Team A. from Allen's Automotive Service responded on 08/23/2024 09:32 AM

We appreciate your kind words! We're delighted that we could accommodate you without an appointment and keep you in the loop throughout the process. We aim to provide friendly and professional service, and we're thrilled that you consider us your go-to auto service provider. We look forward to serving your automotive needs in the future!


Displaying Review 1 - 15 of 50 in total
Service Coupons and Posts
🚗💨 We love keeping families safe on their trips! Thanks for trusting us with your vehicle—it's always a pleasure to help out. We're here for all your auto needs; just give us a shout! 😊 #FastService #FamilyFirst
Learn More


Thank you for the kind words! We're here to keep your wheels turning even during life's bumps. ?? Your support means the world to us! Ready for more great times ahead. Cheers to more road adventures together! ? #AutomotiveLove #CommunitySupport
Learn More


?✨ We're blushing! Thank you for the trust and kind words! At Allen's Automotive Service, honesty isn’t just a policy—it's our engine! We'll keep your ride running smoothly and your confidence high. ?? #TrustTheExperts #HonestyOnWheels
Learn More

Big shoutout to our amazing team for their determination! ?? We love a good car mystery, and we're thrilled we solved yours! Thanks for your patience—now you can drive without electrical drama! ?⚡️ #AutomotiveHeroes #MysterySolved
Learn More

Thanks for the awesome review! We're glad we could help with the brakes and fog light. Remember, a smooth ride makes for a happy spouse! ?? We appreciate your recommendation! #AllensAutomotive #HappyDriving
Learn More

We're thrilled to hear you had a smooth ride with us! ?? Helping out is what we do best, especially when it comes to getting you back on the road! Thanks for trusting us with your car issues! ?✨ #AllensAutomotive #CustomerCare
Learn More

?? Thanks for the awesome review! We're thrilled to have your car back on the road, and we're always here to tackle any bumps along the way! Remember, our door is always open—just like our toolboxes! ?? #AutoCare #QuickFixes
Learn More

Thanks for the shout-out! We're thrilled to hear we turned that ditch dive into a smooth ride! ?? Remember, we’re just a pit stop away for your next adventure! #AutoCare #RepairMasters
Learn More

Thanks for the fantastic review! ? We’re thrilled you love our top-notch service and prices! Remember, we keep your car running, so you don’t have to trade it for a horse! ?? #AutoCare #SissonvilleStrong
Learn More

We’re thrilled to hear you’ve enjoyed top-notch service at Allen's for years! ?✨ Your trust means the world to us, and we promise to keep the friendly vibes flowing. Thanks for being a loyal customer! ?️ #AutoCare #CustomerAppreciation
Learn More


Thanks for the 5-star review, Roger! We're happy to hear you're pleased with our service. We hope to see you again soon! ?? #CustomerAppreciation #AutoRepair
Learn More

? Thanks for the 5-star review! We're glad we could get you back on the road quickly. Our team will be thrilled to hear your kind words. #CustomerAppreciation #AutoRepair
Learn More

Thanks for the love, Jeff! We're thrilled to have kept all your vehicles in top shape. Here's to many more years of smooth rides together! ??️ #CustomerAppreciation #AutoCare
Learn More

Thanks for the 5-star review, Ty! ? We're thrilled you had a great experience with our service. Your support means a lot to us! #CustomerAppreciation #AutoRepair
Learn More

Thanks for the kind words! ? We're thrilled to hear that you had a positive experience with us. Let's keep those wheels rolling smoothly! ? #Grateful #CustomerAppreciation
Learn More

? Thanks for the kind words, Chuck! We're thrilled you appreciate our pride in our work. We're always here to provide the best service for your automotive needs! ?? #CustomerAppreciation #FiveStars
Learn More

Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Rohnda! We're thrilled to hear you found our service official ?. We appreciate your support! #AutoRepair #HappyCustomers
Learn More

Thanks for choosing Allen's Automotive Service! We're thrilled to hear that we could provide top-notch service for your vehicle. ? We appreciate your 5-star review! #CustomerAppreciation #CarCare
Learn More

? Thanks for the shoutout, Robert! We're thrilled to have had you in and that we could resolve your issue swiftly. We appreciate the 5-star review! ??️ #CustomerAppreciation #AutoRepair
Learn More

Thanks for the 5-star review, Drema! We're thrilled to hear you found our service friendly and professional. We promise to always treat your car like our own ?? #CustomerSatisfaction #CarCare
Learn More

? Thanks for the ⭐⭐⭐⭐⭐ review, Chuck! We're thrilled to hear that you appreciate our reliable service! Keep on rolling and see you for your next tune-up! #CustomerAppreciation #ReliableService
Learn More

Thanks for the awesome review, Mary Lynn! We're thrilled to hear that we could make your car trouble less stressful. ?? We appreciate your support! #HappyCustomers #AllenAutomotive
Learn More

????? Thank you for the wonderful review! We're thrilled to hear about your positive experiences with us. Your recommendation means the world to us! ??️ #Sissonville #AutoRepair #HappyCustomers
Learn More

Thank you for the 5⭐ review! ? We're thrilled to hear that you had a great experience with our customer service and timely service. We appreciate your support! #HappyCustomers #GreatService
Learn More

? Thank you for the kind words! We're thrilled to be your go-to choice for automotive service. Your loyalty and trust mean the world to us. ??? #CustomerAppreciation #BestService #HonestAndHardworking #Sissonville
Learn More

Thank you for the ⭐⭐⭐⭐⭐ review! We're delighted to provide prompt service and quality work on your vehicle. ? Your satisfaction is our priority! #CustomerSatisfaction #QualityService #AutoRepair
Learn More

? Thank you for your kind words! We're thrilled to hear that you appreciate our quality work, efficiency, and great prices. ?? We truly value your recommendation and look forward to serving you again. #Charleston #AutoRepair #QualityService
Learn More


Thank you for your kind words, Danny! ? We're so glad to have you as a long-time customer and we appreciate your recommendation. ? #AllensAutomotiveService #Sissonville #AutoRepair #CustomerService
Learn More

Thanks for the great review, Debbie! ? We're glad you had a great experience at Allen's Automotive Service. #Sissonville #AutoRepair #HappyCustomers
Learn More

Thanks for the kind words, Mike! ? We're proud to provide quality work and fair prices. #AllenAuto #Sissonville #AutoRepair ?
Learn More

Thanks for the kind words, Sandra! We're proud to provide honest, reliable service and strive to go above and beyond for our customers. ? #AllenAutoService #Sissonville #Trustworthy #ReliableService ?
Learn More

Thank you for your kind words, Jim! ? We're glad to have gotten your car back to you quickly and at a fair price. We're proud to provide great service to our customers in #Sissonville. ?? #AllensAutomotive #CarRepair #CustomerSatisfaction ???
Learn More

We're sorry to hear that you weren't satisfied with your experience, Robert. We value our customers and strive to provide the best service possible. #Allen'sAutomotiveService #Sissonville ??
Learn More

Thanks for the great review, Chuck! ? We're glad you had a great experience at Allen's Automotive Service. #Sissonville #AutoService #CustomerSatisfaction
Learn More

Thanks for the kind words, Shirley! ? We're glad to have been able to get you back on the road quickly. #Allen'sAutomotiveService #Sissonville ?
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.