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Auffenberg Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,569 Reviews)
82
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Score Details

5 stars
79%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
172
Total ReScores™
4.9
ReScore™ Average
82
Net Promoter Score ®

Business Details

About

Auffenberg Hyundai is conveniently located in O'Fallon, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Auffenberg Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Auffenberg Hyundai is conveniently located in O'Fallon, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Auffenberg Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(618) 622-9001
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1300 Central Park Drive O'Fallon, IL 62269
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,569 Reviews)
Write a Review
Recent Reviews
MM
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Melissa M.
Edwardsville, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/24/2024
0
Category: Service
Terrible Service Scheduling and Irresponsible
Service department makes it extremely difficult to schedule the mileage checks that they require for the warranties. They do not call back or when they do it rings once before immediately disconnecting so you have no chance to talk with a live person without calling multiple times. Their messaging insists on texts to schedule and that is impossible to get a time that works when you have a job that narrows times that will work to do the drop-off.

After the first feat of getting an appointment for the regular maintenance, the inspection they do left my AC rattling. They have now refused to see it without me paying an inspection fee on an item that they left in disrepair. I "waited too long" to complain about the appointment in July - despite the calls on August 2nd, 5th, and 9th - then leaving a text on the 12th which was never sent back to schedule with me. I sent additional requests in through their website.

I finally decide to try again as the rattling has never stopped even a month later and now I WAITED TOO LONG. Good grief, how many times must I be the one to initiate contact for a scheduling. Sure, it's my fault. As I am sure it also would not be their fault the noise just happened to coincide with the inspection that it has made the sound ever sense. I am sure the 300 dollar fee to get it looked that they'd waive if it was found they did something would be a thing that they would totally accept responsibility for now with as much care as they take care on scheduling. None, if that's not clear.

Terrible scheduling, poor service that has left the car with an annoying sound when all it needed was an oil change. Don't go here, it's an act of futility to get in anyways if you cannot just take any old timeslot they feel like allotting you, so do not waste your time.
WG
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Wendy G.
Belleville, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/15/2024
0
Category: Service
Sales
I have purchased three cars from this dealership and until now, I have been happy with the service and the sales representatives. When I purchased my Tuscon, I was continuously told it was a "new" car despite having 3,000 miles on it. The paperwork says "new", but they took money off the price for the miles. At the time of the sale, I was told that I would still be a member of the loyalty program. When I scheduled my first oil change, the service department told me I did not qualify for free oil changes because the car was not "new". Jerry, the sales person, was rude and basically called me a liar when I asked him about it. Even the service department has gone downhill. I will never buy another car from this dealership.
Before this experience, I recommended this dealership to several people who bought cars from them.
AM
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ALBIN M.
Collinsville, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2023
0
Category: Service
Service
August 2023, after waiting for over 2 months for my Oil Change & Tire Rotation appointment I took my 2015 Elantra GT in for service. I was told that I was to receive a free rental car because the service may require an overnight stay at the Service Dept. But to receive this ‘Free’ rental car, I was required to sign a document that pre-approved charges up to $500.00 which are identified as:
1. If the rental car is returned with trash within, there can be up to a $250.00 cleanup fee.
2. Animals are not permitted in the car, otherwise there can also be a $250.00 cleanup fee
As I am a 83 year old retiree, I have a pet Pocket Beagle that I take to the Park twice a day and he does shed. And since they wanted me to pre-sign that document, I told the Service Dept that I was not going to sign that document, plus I already have paid $1500.00 for their 10 year Priority Club Premium Warranty Plan which is valid to January 28, 2025.
The Service Manager repeatedly said: “If you don’t sign the form, WE WILLNOT SERVIC YOUR CAR.”. so I retrieved my automobile’s FOB and drove to an Automobile Service in Collinsville and paid $50.00 for Oil Change and $30.00 for tire rotation.
I have spoken to BBB and am pursuing other options.
JW
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Janet W.
Caseyville, IL
2016 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Engine/Oil Consumption Problem
It started with an oil consumption problem and ended with a catalytic converter replacement as well. I paid for this car without missing any payment or being late on a payment and as soon as this issue started I was treated so harshly! I was told so many different things. I was charged $700.00 just for an hours labor. The things I’ve been through at Auffenberg Hyundai isn’t worth it! They do not care! Hyundai doesn’t stand by their brand!
William G., Service Manager from Auffenberg Hyundai responded on 04/12/2022 05:29 AM

There is nothing in this survey that is true at all. The $700.00 was your co Pay for the repairs on the car which is out of the factory warranty and we "Auffenberg" applied to Hyundai for goowill and got for you. The manufacture was going to cover 75% of the repairs and you would pay 25% or $700.00 for fixing your car thats 12,000 miles out of the warranty. 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Belleville, IL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I love the service that I receive each time on my car.
The service is excellent and the employees are great. Love my SUV.
William G., Service Manager from Auffenberg Hyundai responded on 04/11/2022 06:17 AM

Thank you for taking the time to fill out the survey and the 5 stars score,    we appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Edwardsville, IL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Took car in as scheduled and they got it done quickly and completely.
Don't really know what else to say. Everything was great.
William G., Service Manager from Auffenberg Hyundai responded on 04/11/2022 06:16 AM

Thank you for taking the time to fill out the survey and the 5 stars score,    we appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
AF
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Alexandria F.
Mascoutah, IL
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service was quick & easy
It was quick and easy to get my appointment for a service appointment. They were able to get me in quickly and had my car done quicker than was expected!
William G., Service Manager from Auffenberg Hyundai responded on 04/08/2022 09:23 AM

Alexandria,
Thank you for taking the time to fill out the survey and the 5 stars score,    we appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
EP
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Eldredia P.
Fairview Heights, IL
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Customer Service!!!
I always receive great service when I take my vehicle to this faculty. The workers in the service department have excellent customer service and also Diane at the customer service window. I went in for an oil change and had two recalls on my car and the canister needed to be replaced. Thank God the canister was covered under the warranty! My car wasn’t ready the same day so I was offered a loaner vehicle for one day… A black 2022 Hyundai Sonata!! The car was lovely but I’m staying away from car payments especially with the current gas prices lol. These guys were awesome as always! I’ll definitely be back!
William G., Service Manager from Auffenberg Hyundai responded on 04/06/2022 09:14 AM

Eldredia, 
Thank you for taking the time to fill out the survey and the 5 stars score,    we appreciate your business and very kind words about our service team, we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
MD
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Michelle D.
Belleville, IL
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
It was good.
It was a good experience.
William G., Service Manager from Auffenberg Hyundai responded on 04/05/2022 05:31 AM

Michelle,
Thank you for taking the time to fill out the survey,    we appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
WB
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Whitney B.
Scott Air Force Base, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Routine Maintenance
Love the transparency with the video overview of services performed. Scheduling is very flexible and accommodating.
William G., Service Manager from Auffenberg Hyundai responded on 04/04/2022 05:34 AM

Whitney,
Thank you for taking the time to fill out the survey and the 5 stars score,  We love the true video system,  we appreciate your kind words, business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
LH
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Linda H.
Mount Vernon, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service - will use again
Service was great. Provided me with a car to use since I live an hour away.
They also called me before doing any work we did not discuss.
William G., Service Manager from Auffenberg Hyundai responded on 04/04/2022 05:33 AM

Linda,
Thank you for taking the time to fill out the survey and the 5 stars score,    we appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
DB
gravatar
Debra B.
Fairmont City, IL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
The service was great. Loved that I was kept updated. I feel that they went above and beyond to make my experience a good one. Thank you Hyundai team.
William G., Service Manager from Auffenberg Hyundai responded on 04/04/2022 05:32 AM

Debra,
Thank you for taking the time to fill out the survey and the 5 stars score,    we appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Madison, WI
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service would gladly use and buy Hyundai again. No question.
William G., Service Manager from Auffenberg Hyundai responded on 04/04/2022 05:29 AM

Thank you for taking the time to fill out the survey and the 5 stars score,    we appreciate your kind words, business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
TM
gravatar
Timothy M.
Fairview Heights, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
!
!
William G., Service Manager from Auffenberg Hyundai responded on 04/04/2022 05:29 AM

Timothy,
Thank you for taking the time to fill out the survey and the 5 stars score,    we appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
RL
gravatar
Ronald L.
Belleville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
10
Category: Service
Diagnostic Review to determine issue with battery being drained
Mark McCleary was my service advisor and was a good listener and provide clear issues so they could promptly diagnose and replace the part that cleared up ALL the issues!
William G., Service Manager from Auffenberg Hyundai responded on 03/31/2022 02:47 PM

Ronald,
Thank you for taking the time to fill out the survey and the 5 stars score, Mark is new with us and we are happy to have him we appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
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