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Auto-Lab Complete Car Care Center of Lansing

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(340 Reviews)
64
Write a Review

Score Details

5 stars
75%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
5%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
64
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(517) 394-1314
Visit Website
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
5551 S Pennsylvania Ave Lansing, MI 48911
Get Directions

Affiliations

Auto-Lab Complete Car Care Center of Lansing's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(340 Reviews)
Write a Review
Recent Reviews
MH
MAE H.
LANSING, MI
Chevrolet Cruze LT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2025
verified customerVerified Customer
7
Good work!
After giving the quote for repair I would like for them to show me what is wrong with the car and after it is repaired to show me actually the parts that was put in my car.
VD
VICTORIA D.
Lansing
Chevrolet Malibu LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Great Service
Took care of the problem didnt try to over charge or press anything that wasnt needed fair price for the work the were honest and quick . Would recommend them any day for your auto needs.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/24/2025 07:17 AM

We appreciate your feedback and are pleased to hear about your positive experience with our service and pricing. Your recommendation means a lot to us.

SW
STEPHANIE W.
Lansing
Cadillac XT4 Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
9
Great Work
I have used Auto Lab on more than one occasion and have been happy with the results.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/24/2025 07:14 AM

We appreciate your continued trust in our services and are pleased to hear you are satisfied with the results.

MH
MAE H.
LANSING, MI
Chevrolet Cruze LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Good work!
Let you know how much it is, and gets it done in a timely manner.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/24/2025 07:12 AM

We appreciate your feedback and are glad to hear that you found our pricing transparent and services prompt. Your satisfaction is important to us.

MD
MARTIN D.
Lansing
Chevrolet Silverado 1500 WT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Truck repair
Excellent service and professional knowledgeable employees. they’re fair and honest company.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/17/2025 06:47 AM

We appreciate your recognition of our service and professionalism. Your support is valuable to us as we strive to maintain high standards.

TC
TRAVIS C.
Lansing, MI
Cadillac DTS Base
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2025
verified customerVerified Customer
10
GREAT TEAM!
They always take great care of me and my referrals I send them! Thanks!
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/10/2025 01:06 PM

We appreciate your trust and confidence in us, as well as your referrals. Your support is invaluable to our business. Thanks Travis.

KN
KEVIN N.
Lansing
Cadillac ATS Base
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Awesome service
The tech Nate went above and beyond, as they always do!
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/10/2025 01:05 PM

We appreciate your recognition of Nate's efforts and are glad to hear about your positive experience. Your feedback is valuable to us.

DG
DORIAN G.
Lansing
Porsche Cayenne Base
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2025
verified customerVerified Customer
2
Carfax fat fingers
Input for a simple lof became a carfax disaster.
I’m a car guy and I understand carfax problems these bozos entered 50k more miles than the actual reading. Do better
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/03/2025 08:09 AM

We regret the inconvenience you experienced and take your feedback seriously. We will take steps to address this issue and improve our processes.

LW
LINDA W.
Lansing
Jeep Compass Latitude
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Was awesome.
Very knowledgeable. Got an appointment the next day. Was on spot for appointment time. Very friendly.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/03/2025 08:00 AM

We appreciate your feedback and are pleased to hear about your positive experience with our services and staff. Your satisfaction is important to us.

KF
KRISTEN F.
Lansing
Ram 1500 Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Auto Lab Is Awesome
Great service from a team who is knowledgeable about diesel trucks! More than satisfied!
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/03/2025 07:59 AM

We appreciate your positive feedback and are glad to hear you were satisfied with our knowledgeable team's service on diesel trucks. Your support means a lot to us.

EW
EMILY W.
Lansing
Acura MDX Base
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Auto Lab in Lansing is the Best
Everyone at Auto Lab in Lansing is extremely trustworthy and reliable. Treated both me and my husband with respect despite our vastly different levels of comfort with vehicles. Were knowledgeable, concise but willing to elaborate as desired. Price point cannot be beat compared to other auto shops. Speed of estimates and repairs is always appropriate for the size of the job.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/19/2025 08:36 AM

We appreciate your feedback and are pleased to hear you found our team trustworthy and knowledgeable. Your satisfaction with our service and pricing is highly valued.

BR
BRIAN R.
Lansing
Jeep Wrangler Unlimited S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
Knowledgeable Mechanics
They know their stuff.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/12/2025 07:56 AM

We appreciate your recognition of our expertise and commitment to quality service. Your feedback reinforces our dedication to automotive care.

TB
TOM B.
Lansing
Subaru Outback 2.5i Premium
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2025
verified customerVerified Customer
8
Reliable, professional service
I have had 2 experiences with Auto Lab, both times my issues were resolved quickly and reasonably
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/12/2025 07:53 AM

We appreciate your feedback and are pleased to hear that your issues were resolved efficiently. Your business is valued, and we look forward to serving you again.

MD
MARTIN D.
Lansing
Chevrolet Traverse LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Excellent Service
I have been using Auto Lab for years as it was recommended to me years ago. I have never had a bad experience with them they go the extra mile for any issue that I have had.They explain everything to you so you can understand what’s going on with your vehicle.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/12/2025 07:52 AM

We appreciate your loyalty and are delighted that our team has consistently come through for you. It's our pleasure to ensure you drive away informed and satisfied!

MH
MEAGAN H.
Lansing
Toyota Tundra SR5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Review
I mainly have used auto labs for pre car inspection buys while I’m looking for a car and they have been the most helpful when making sure things are good and giving me helpful insight

I appreciate the staff there and would recommend this place
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/12/2025 07:48 AM

We are glad to hear that our team has been helpful during your car searches. Thank you for your recommendation and trust in our services.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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