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Automotion

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(274 Reviews)
85
Write a Review
Schedule Appointment

Score Details

5 stars
87%
4 stars
6%
3 stars
2%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
3.0
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

If you’re looking for exotic and luxury auto repair in Reno, NV, you’ve found us. Here at Automotion we work hard to earn your trust and loyalty. We know how important it is to find a Reno car service you can rely on, so your satisfaction is our top priority each and every day. Our professional automotive service offers you years of If you’re looking for exotic and luxury auto repair in Reno, NV, you’ve found us. Here at Automotion we work hard to earn your trust and loyalty. We know how important it is to find a Reno car service you can rely on, so your satisfaction is our top priority each and every day. Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Reno, we are totally confident that Automotion is the best option in town! ...more

Categories
Car Maintenance, Auto Maintenance, Tires
Contact
(775) 284-9444
Visit Website
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
225 Telegraph St Reno, NV 89502
Get Directions
Automotion's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(274 Reviews)
Write a Review
Recent Reviews
PE
Peter E.
Sparks, NV
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
Category: Service
Peter said they were very courteous, they took care of him, and it was done when it should've been. They're really great people who work there.
Recommended
HS
Henry S.
Sun Valley, NV
Mercedes-Benz Sprinter Crew Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
Category: Service
Henry said he was pretty happy, they were done fast, they were very affordable and he appreciates it.
Recommended
GT
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Gino T.
Fernley, NV
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2023
8
Gino T
We brought our XJ Jaguar in to be work on and we had issues during the pickup of the vehicle. We were contacted by the shop Mgr. We set up a another time to bring in the car to make sure everything was corrected to our liking. They made sure it was all perfect
PM
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PIERRE M.
Reno, NV
Subaru Outback
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2023
verified customerVerified Customer
6
reasonable
the mechanic overfilled the oil it was way over the full mark on the dipstick that should not happen. it was quire expensive for an oil change and to pay extra for rags etc seems too much
BH
BRYAN H.
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2023
verified customerVerified Customer
10
2014 Camry repairs
Extremely professional and thorough. I had an issue with car vibrating at multiple speeds and it grew concerning. Couple other shops said they couldn’t even feel it. Not only did Bill take the time to research the issue but found exactly what it was and now the car is like new. Would recommend for any and all auto repair needs!
Team at A. from Automotion responded on 03/29/2023 01:13 PM

Bryan we are so happy to hear such positive comments! Thank you so much! Have a wonderful day!

ML
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Mary Ann L.
Reno, NV
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2023
verified customerVerified Customer
10
New Battery
Car wouldn’t start, jump started twice holding no charge! Needed new battery! Appointment for 2pm, but fit me right in upon arrival around 9am, completed around 10am!!
Team at A. from Automotion responded on 03/29/2023 01:01 PM

Thank you Mary Ann! You have been such a loyal customer and we really appreciate you!

RM
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Richard M.
Reno, NV
Nissan Xterra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2023
verified customerVerified Customer
5
Mixed feelings about Automotion
I have taken my 2006 Xterra to Automotion for most of its history. I still love the way the car feels when I get it back from service. However, I am very disappointed with the record keeping and the reporting on my vehicle's condition. First, there is a statement on my receipt under recommendations that says "OIL STICKER IS OVERDUE BY TIME OR MILES". Really? Automotion put that sticker on last Spring and did not change it in either the Fall 2022 or the Spring 2023 when the car had an oil change. Second: The record created says my car is not being properly maintained, which is untrue. In this vein, the inspection of my car trashed its appearance even though it is in good shape for a 2006 car. Third: I am left with the question: Are you selling these records to Carfax or someone else?
Team at A. from Automotion responded on 03/27/2023 09:53 AM

Mr. Mcintire I first would like to appologize for the sub par visit you had with us. As you know this is not how we do business. I have already had a talk with all involved. I did try to call you to speak with you about how all these mistakes happened. New employee as well as an updated system we are still getting used to. Please give me a call when you have time so I can reassure you this is not how take care of our customers. 


Thank you for the years as our customer and thank you for letting me know of our short comings.

Hope to talk with you soon
Bill

EG
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EUGENE G.
Reno, NV
Jaguar XJ6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2023
verified customerVerified Customer
10
Smog, light bulbs interior and exterior repair
On time updates on parts, labor, and other issues for several weeks. Great job finding the products that will be compatible in getting all the interior lights to work again.
Team at A. from Automotion responded on 03/20/2023 08:09 AM

Good morning Eugene. Thank you for taking the time to answer our survey. We are so glad to have you as our customer! Have a great day!

BW
Betty W.
Reno, NV
Mercedes-Benz GLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2023
verified customerVerified Customer
Category: Service
Betty said she likes how her vehicle runs, she wants to thank the business for the service.
Recommended
Team at A. from Automotion responded on 03/20/2023 08:10 AM

Please tell Betty thank you! We are here for anything that may come up and we appreciate her!

KF
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KATHY F.
Truckee, CA
Lexus IS 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2023
verified customerVerified Customer
10
Always a great experience
Got me in and out quickly. Friendly and professional - always!
Team at A. from Automotion responded on 03/14/2023 12:53 PM

Thank you Kathy!! It was so nice to see you! We really appreciate you and are here for anything you need.

JS
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JOHN S.
Washoe Valley, NV
Audi A4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2023
verified customerVerified Customer
9
Got my baby serviced.
A professional organization. Quick, courteous, and fair pricing. What more can one ask?
TB
TRUDY B.
Mercedes-Benz GL-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2023
verified customerVerified Customer
10
Very professional & Knowledgeable
They called when they said they would the evening of the first day I took in my vehicle, the parts were there the next morning, and it was ready immediately after by 10:30 am. Just like he told me yesterday evening when he gave me the update.

When I called to make an appointment, they got me in two days later. It was rather urgent so I could clear DMV to satisfy a smog problem or get a waiver.

Everyone I spoke with was very kind, professional and upfront. It was very easy to accomplish what I went there to do. It cost a bit more than I would have liked, but everything does these days. There was one part that they let me decide if I wanted to change it out or not. It was approx. $300 but I felt it was worth paying for that and it was my choice. I was never pressured into anything!

I will definitely feel good about going back if I ever need to and I trust them!
RJ
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RAQUEL J.
Sparks, NV
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2023
verified customerVerified Customer
9
Great customer service!
Great customer service and quick Soto service. Thanks guys?
SS
Sam S.
Sparks, NV
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2023
verified customerVerified Customer
10
Check up
Did thorough ck up to help me get ready for 2 driving trips.
Team at A. from Automotion responded on 03/10/2023 10:42 AM

Thank you for taking the time to answer our review request. We really appreciate you as our customer Sam! Have a wonderful weekend!

DJ
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DAVID J.
Sparks, NV
Porsche Macan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2023
verified customerVerified Customer
9
Oil change service
Completed work as requested.
Professional staff, good communication.
Team at A. from Automotion responded on 03/10/2023 07:31 AM

Good morning David! Thank you for the review, we are so happy to be able to serve you. We hope you have a great weekend!

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