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Baldwin's German Autowerks

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(246 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

Specializing in German cars—Volkswagen, Audi, Porsche, Mercedes, BMW and Mini—Baldwin's German Autowerks has offered the highest quality auto repair, maintenance, and service to Novato, CA and surrounding Marin county since 1989. Operated by the German Autowerks team, we are able to interact with our customers in a more personal and Specializing in German cars—Volkswagen, Audi, Porsche, Mercedes, BMW and Mini—Baldwin's German Autowerks has offered the highest quality auto repair, maintenance, and service to Novato, CA and surrounding Marin county since 1989. Operated by the German Autowerks team, we are able to interact with our customers in a more personal and friendly manor. German Autowerks can match any auto repair or service with the same knowledge, top-of-the-line tools, and technology as the dealerships to make your service needs easy. We truly are the dealership alternative for all auto repair and maintenance services! From a simple oil change to an engine repair or anything else, our factory level trained technicians are confident in taking on any service or auto repair your vehicle needs! We are here to assist all German car owners. There's no auto job too big or too small for the German Autowerks Team! ...more

Categories
Car Maintenance, Auto Repair, Auto Maintenance
Contact
(415) 883-1684

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
400 Enfrente Road Novato, CA 94949-6138
Baldwin's German Autowerks' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(246 Reviews)

MS
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MIKE S.
Incline Village, NV
Mercedes-Benz ML55
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Quick repair response
Great work locating obsolete part and fast turnaround time to complete repairs

Verified Customer
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
9
Professional & appreciate extra mile service
Really happy with service & thank you for
taking care of fuel pump & battery. Much appreciated!

CS
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CHRISTOPHER S.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Petra, Brian and the whole team are exceptionally talented!
Petra, Brian and the whole team are exceptionally talented, knowledgeable and know how to get the job done right the first time!
Great customer service!!

PD
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PETER D.
Novato, CA
Mercedes-Benz C280
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
MBZ C280 service
They provided a very complete safety and maintenance inspection, including a vehicle diagnostic report.
Also given expert advice as to what issues to take care of first.

IF
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ISOKE F.
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
I love this shop!
No hype: efficient; honest; reliable workmanship. And Petra!

RS
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RICHARD S.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
The team at Baldwins are tops.
I’ve been taking my cars there for decades and know all the workers. Professional, courteous, and always putting the customer first. Great to work with a knowledgable team!

SB
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SANDI B.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Excellent Business
Very clean and friendly. Petra is personable and knowledgeable. They are good to remind me of maintenance and help me plan ahead. They are also tech savvy. All the mechanics are very friendly and helpful. This has been the best experience I have had with any auto service business.

MY
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MARK Y.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
excellent and friendly service, as usual.
excellent and friendly service, as usual.

AL
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ALAN L.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
6
good
Very good

AA
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AMADEO A.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Quick and knowledgeable staff
Great reliable service with friendly & knowledgeable staff to explain everything.

MK
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MORGAN K.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Quick service without appointment
My tire pressure light came on and I drove straight to Baldwins to get my tires checked. They immediately filled my tires and I asked for new wiper blades. By 3:30 the same day, they had and installed my new blades in time for all the rain. Great service.

Verified Customer
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Very helpful and knowledgeable
I've been going to Baldwin's for a couple of years now and my experience has always been very positive. Petra is really professional, helpful, and knowledgeable. The team has been able to identify the source of my car issues and resolve them each time. Throughout the process I always felt informed, able to decide, and respected. They have also helped me with the logistics, so that I wasn't inconvenienced even when our schedules didn't align.

EG
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ELY G.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Baldwin’s
Petra is always helpful as well as being knowledgeable and friendly. Manny takes great care in his work and always has a smile.
I enjoy coming to Baldwins every time I need service.

KS
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KEN S.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Professional and accountability
Very pleasant experience dealing with professionals. The work on my car was competed as promised and at the quoted price. A loaner car was provided. I have already recommend this business to several other customers who drive German made vehicles.

BD
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BRIAN D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
8
First time
Wow, this place is organized! I didn't want to take my BMW to the dealer now that the warranty has run out. These guys did a full inspection of our vehicle and gave a us a nice report to work from with info about what has to happen now and what can wait for a while.
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