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SureCritic / Black Label Performance
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Black Label Performance

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(139 Reviews)
-100
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Score Details

5 stars
80%
4 stars
13%
3 stars
2%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(719) 596-4816
Open
Business Hours

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
4755 Town Center Drive Colorado Springs, CO 80916
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Black Label Performance's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(139 Reviews)
Write a Review

Reviews that include

Recent Reviews
DE
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Dena E.
Vista, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/26/2022
0
They are unethical
They have our car and ghosting us
Now hiring private investigator to find it- they are crooks!!
DF
Deon F.
Colorado
Honda S2000
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2015
verified customerVerified Customer
Category: Service
Deon said this business provided great service in a timely manner and they were not ridiculously expensive. He also mentioned that this business listened to his opinion about what his vehicle needed and served him based on what he wanted.
Recommended
Mark G. from Black Label Performance responded on 04/28/2015 09:00 PM

Deon, we appreciate your kind words and are thrilled that you were happy with the service you received. If you need us in the future, you know where we are!

BG
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Ben G.
Calhan, CO
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2015
verified customerVerified Customer
Attention to detail
I know I can count on any maintenance I request being performed properly.
Recommended
Mark G. from Black Label Performance responded on 04/11/2015 01:57 PM

Ben, we truthfully appreciate the confidence you possess in our services and availabilites! Thank you once again!

MG
Malcolm G.
Colorado
Ford Windstar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2015
verified customerVerified Customer
Category: Service
Spoke with Andre. He said this business offers quality service and the staff is always courteous. He hopes they keep up the good work.
Recommended
Mark G. from Black Label Performance responded on 04/02/2015 04:49 PM

Appreciate the kind words! Glad we were able to help you guys out with your situation. Appreciate it!

SB
Sarah B.
Colorado Springs, CO
Lexus RX 300
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2015
verified customerVerified Customer
Category: Service
Sarah said this business had really good service, but it was more expensive then she originally thought it was going to be.
Recommended
Mark G. from Black Label Performance responded on 03/28/2015 05:48 PM

Sarah, glad to hear we got your vehicle taken care of properly. Sorry the amount went up for the required repairs. Hopefully you see the value in having your vehicle back to 100% functionality :)

TP
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Trevor P.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2015
AMAZING SHOP
Everytime I bring my subie to these guys they always go an extra mile, just to make sure I don't have future stress or problems, never let down!
Recommended
Mark G. from Black Label Performance responded on 03/12/2015 02:33 PM

Trevor, words cannot convey our thankfulness for your kind words. This is what we strive for with every customer and vehicle. Most do not take the time to notice our extra efforts. Appreciate that and also your patience in getting the parts in for you!

TP
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Trevor P.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2015
AMAZING SHOP
Everytime I bring my subie to these guys they always go an extra mile, just to make sure I don't have future stress or problems, never let down!
Recommended
EA
gravatar
Edward A.
Colorado Springs, CO
Toyota Celica
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2015
verified customerVerified Customer
Great mechanics and excellent customer servuce
The mechanics really know about cars and how to fix anything, the customer service is very helpful and kind. Love this place!
Recommended
Mark G. from Black Label Performance responded on 03/06/2015 10:04 PM

Thanks Ed! We appreciate it as always!

RK
Richard K.
Colorado Springs, CO
Kia Optima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2015
verified customerVerified Customer
Category: Service
Richard said the staff at this business was really nice. They were interested in giving her the best service for the best price.
Recommended
Mark G. from Black Label Performance responded on 02/27/2015 04:27 PM

Thanks for the business Richard! Keep us in mind for next time!

UP
Uriah P.
Colorado Springs, CO
Mitsubishi Eclipse
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2015
verified customerVerified Customer
Category: Service
Uriah said this business was very knowledgeable and had ideas to help improve his vehicle.
Recommended
Mark G. from Black Label Performance responded on 02/27/2015 04:26 PM

Appreciate the kind words Uriah. I am still working on alternate sources for piecing together some of your necessary parts to do your conversion.

ER
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Edwin R.
Colorado Springs, CO
Lexus ES 300
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2015
verified customerVerified Customer
Great prices and honest people
Only reason they don't get 5 is because they order the wrong part and it took a little longer to get the car ready. These guys are honest, hardworking and provide quality service.
Recommended
Mark G. from Black Label Performance responded on 02/18/2015 08:43 PM

Mistakesdo happen, glad you understand :) See you next onth Edwin!

SR
Scott R.
Colorado Springs, CO
Audi A8
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2015
verified customerVerified Customer
Category: Service
Scott said he liked everything they did, but he had to wait quite a while. Overall, they did a good job.
Recommended
Mark G. from Black Label Performance responded on 02/17/2015 04:20 PM

Scott, we apologize for the amount of time that it took to get your vehicle right. we did not anticipate some of the additional work required once we started your repairs. Appreciate the kind words and your patience during the repairs.

JC
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Jessica C.
Colorado Springs, CO
Chevrolet Cavalier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2015
verified customerVerified Customer
Reliable
Excellent service, friendly and fixed my light issue on the spot.
Recommended
Mark G. from Black Label Performance responded on 01/15/2015 10:30 AM

Glad we could be of service Jessica and that we hit the mark! Let us know if we can be of further assistance to you!

MC
Michael C.
Colorado Springs, CO
Buick Regal
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2014
verified customerVerified Customer
Category: Service
Michael said this business provided good service. However, they created a problem when fixing his vehicle, causing him to be charged more. He chose not to be more specific.
Recommended
Mark G. from Black Label Performance responded on 12/31/2014 03:15 PM

Michael, sorry that the return line on your power steering pump cracked when we removed the high pressure line. The line was so dissentegrated that it would have broken on you at some point and I am just glad it broke while your vehicle was here and not leaving you on the side of the road somewhere in the cold. Please let us know if there is anything we can do for you.

CK
Chris K.
Colorado Springs, CO
Porsche Cayenne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2014
verified customerVerified Customer
Category: Service
Chris said the service was quick and thorough. They gave him an accurate price of the repairs and they were very honest.
Recommended
Mark G. from Black Label Performance responded on 12/31/2014 03:18 PM

Chris, this is what we like to hear! Glad we hit the mark for you on this repair. We look forward to the chance to help you out again.

Displaying Review 1 - 15 of 141 in total
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