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Bryan's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,702 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to
There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to explain our work fully because every customer matters, and every car is important. Contact Bryan’s Automotive with any questions or drop by and see our shop in action.
...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(360) 493-8300

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
6940 Martin Way East Olympia, WA 98516
Bryan's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,702 Reviews)

Verified Customer
Lacey, WA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
5
Truck repair
Well they wanted to charge 8500 to fix my truck couldn't afford that price so I had it towed to a different shop
TJ S. from Bryan's Automotive responded on 04/01/2025 02:07 PM

Your feedback is greatly appreciated, as we are committed to offering transparent and fair pricing for all our services. During the free assessment, our technician noted that the broken spark plug extraction presented a risk of potentially damaging the cylinder head due to the severity of the break. Based on past experiences, extractions of this nature often lead to such damage. Wishing you the best in your future automotive repairs. 

Thank you for sharing your experience with us.


MH
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Mark H.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
10
Chevy van diagnostic and repair
Brian‘s automotive has done an excellent job in maintaining all of our vehicles. Recently I took in a Chevy van that needed a lot of repairs. All of the areas were correctly identified, and repaired quickly and correctly. Their customer service was friendly and professional. Their prices are very reasonable. I would recommend them to anyone.
TJ S. from Bryan's Automotive responded on 04/01/2025 02:08 PM

Thank you Mark, you have been a pleasure to work with!  We appreciate your positive feedback regarding the service you received at Bryan's Automotive. It is gratifying to know that our team effectively identified and addressed the necessary repairs on your Chevy van in a timely manner. Our commitment to delivering high-quality service is paramount, and it is reassuring to hear that you experienced our friendly and professional customer service. Moreover, we strive to offer reasonable prices without compromising quality. Your recommendation means a great deal to us, and we look forward to continuing to meet your automotive needs. Thank you for choosing Bryan’s Automotive! 🌟🚗


MO
Matthew O.
Olympia, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2025
verified customerVerified Customer
Category: Service
Matthew said they're great. He said he had to wait 3 to 4 hours for the return shuttle. He found out about his vehicle at 10:30 and was picked up at 2:30. They called him halfway through the wait to let him know the return shuttle would be running late. He said that was nice.
Recommended
TJ S. from Bryan's Automotive responded on 04/02/2025 07:36 AM

Thank you for your thoughtful review, Matthew! We're so glad to hear that you found our service commendable overall and appreciated our team's communication about the shuttle delay. While our courtesy shuttle delays are rare, we regret any inconvenience and appreciate your understanding, especially given the circumstances that day. Your insights help us continuously improve and ensure every customer receives the quality experience they deserve. Thank you for taking the time to share your feedback—it means a lot to us! 🌟


VC
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Victoria C.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Great customer service
I took my husbands hybrid car here to assess some damage on it and everyone here was so nice and helpful! They even offered to give me a ride somewhere while my car was being looked at! After the car was looked at, they made sure to give me all the info they could and answered all of my questions no problem and were so nice about it! 10/10 service
TJ S. from Bryan's Automotive responded on 03/31/2025 03:34 PM

Thank you Victoria!! We sincerely appreciate your positive feedback regarding your recent experience with us. It is encouraging to know that our team's kindness and willingness to assist made a positive impact during your visit. 🌟 We strive to provide thorough assessments and ensure that our customers are well-informed about their vehicle’s condition, and we are pleased that you felt supported throughout the process. Your satisfaction is paramount, and we are glad to have met your expectations. Your trust in us is highly valued. 🚗✨


BH
Bill H.
Lacey, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2025
verified customerVerified Customer
Category: Service
Bill said the first quote was a mistake, but they got they worked out. He has been going there for 15 years and he is always pleased with his honesty.
Recommended
TJ S. from Bryan's Automotive responded on 03/31/2025 03:35 PM

Thank you Bill! We appreciate your feedback and are pleased to hear that the issue with the initial quote was resolved satisfactorily. It is reassuring to know that after 15 years, you continue to value the honesty and reliability of our services. Your continued support is vital to us, and we strive to ensure that every experience meets your expectations. If you have any further concerns or feedback, please do not hesitate to reach out. 😊


BR
Bobbi R.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Great care for my first Mini Cooper, and now my second one!
I find Bryan’s Automotive a very approachable and personable auto shop. Not everyone is comfortable or qualified to do maintenance on a Mini Cooper, but Bryan’s has always come through for me, not hesitating to explain how, why and what was done. The front waiting area is decorated with retro car paraphernalia, Route 66 decor, and items honoring our military…not a bad place to wait while work is being done. And the owner himself drives the shuttle! This shop has been around for years…confident and trustworthy.
TJ S. from Bryan's Automotive responded on 03/31/2025 03:38 PM

Thank you Bobbi! We sincerely appreciate your positive feedback regarding your experiences at Bryan's Automotive. Your acknowledgment of our approachable and personable service is truly valued, as it reflects our commitment to ensuring our customers feel comfortable and informed throughout their automotive maintenance. It is gratifying to know that our efforts in providing clear explanations about the work performed on your Mini Cooper have made a positive impact on your experience. Furthermore, it is our priority to maintain a high standard of service that has allowed us to be a trusted auto shop for many years. We appreciate your confidence in our abilities and look forward to continuing to meet your automotive needs. 😊🚗


CW
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Charli W.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Excellent care of my 2002 Buick Rendezvous
Josh and TJ at the front desk take excellent care of my car. I depend on them to recommend what is needed so I don't have to worry about it. A big help for a 75-year old widow!
TJ S. from Bryan's Automotive responded on 03/31/2025 03:44 PM

Thank you Charli!!  We are grateful for your positive feedback regarding the service provided by our shop. It is our utmost priority to ensure that our customers feel secure and well-informed about their vehicle maintenance needs. The dedication of our team members to assist and offer trustworthy recommendations is a reflection of our commitment to excellent customer care. Your comfort and peace of mind are important to us, especially in ensuring that you can navigate your automotive needs without added stress.  🚗✨


JK
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Joan K.
Olympia, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2025
verified customerVerified Customer
7
Oil change
I have had two oil changes done at Bryan’s. Staff is friendly, professional and the work is completed quickly.
My concern is that each time I have brought my car in I am told that I should get new brakes. This happened again today. I took my car in to Les Schwab last week and had the brakes inspected. Front brakes were good and rear brakes were replaced under warranty.
This makes me wary of bringing my car in again.
TJ S. from Bryan's Automotive responded on 03/31/2025 03:56 PM

Thank you, Joan, for sharing your feedback regarding your experience at Bryan's Automotive. I attempted to contact you and left a voicemail requesting a call back. The professionalism and friendliness of our staff are values we are committed to maintaining, and it is unfortunate that this issue has affected your trust in our services.

When a vehicle is brought in for an oil change, our technicians take a quick look through the wheels to estimate the thickness of the brake pads. If any concerns are noted regarding the brakes, we offer a complimentary brake inspection, which includes removing all four wheels and accurately measuring the thickness of the pads. I am confident that, had we conducted the free inspection, we would have informed you if the brake pads did not require replacement.

We take the accuracy of our inspections very seriously, and your trust is important to us. If you have any additional concerns, we encourage you to reach out to us directly so we can address them to your satisfaction. Your peace of mind is our priority.


TB
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Tara B.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
10
Great service
I just came in for an oil change. Fast service and comfortable area to wait until the oil change was complete. Friendly folks and reasonable prices. I plan to go back when the next oil change is due.
TJ S. from Bryan's Automotive responded on 03/31/2025 04:02 PM

Thank you Tara, we appreciate you taking the time to share your experience regarding your recent visit for an oil change! It is encouraging to hear that you found our service to be efficient and our waiting area comfortable. We take pride in ensuring our customers receive friendly service at reasonable rates.  🚗🌟


DV
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Diana V.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
Great as always.
My car was making a grinding noise when I started up. I thought the starting might be going out. They did a diagnostic test and agreed. Time for a new starter. Price is right and they were friendly as usual. I can always count on them for all of my vehicles.
TJ S. from Bryan's Automotive responded on 04/01/2025 01:48 PM

Thank you Diana!  We appreciate your positive feedback regarding your recent experience with us. It is gratifying to hear that our diagnostic assessment accurately identified the issue with your starter and that you found our pricing reasonable. 🚗 Our team strives to provide reliable service and maintain a welcoming atmosphere for all customers, and it is rewarding to know you feel confident entrusting us with your vehicles. If there are any future concerns or questions, please do not hesitate to reach out. Thank you for choosing us for your automotive needs! ✨


CR
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Cori R.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Competence and honesty,
These folks have the quality’s of honesty and competence. I trust their work and recommendations. Never had to worry if the work was done right, I know it was.
TJ S. from Bryan's Automotive responded on 04/01/2025 01:56 PM

Thanks Cori!  We sincerely appreciate your feedback and the trust you place in our services. Your recognition of our honesty and competence reaffirms our commitment to providing quality automotive care. It is gratifying to know that you feel confident in the work we do and that our recommendations meet your expectations. Your satisfaction is our priority, and we will continue to uphold these standards in every aspect of our service. If you require any further assistance in the future, please do not hesitate to reach out. 🚗✨


LD
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Linda D.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Excellent service
Excellent service as always
TJ S. from Bryan's Automotive responded on 04/01/2025 01:57 PM

Thank you Linda, we appreciate your feedback and are pleased to know that our service consistently meets your expectations. Your satisfaction is important to us, and it motivates our team to continue providing excellent service. Should you have any suggestions or further experiences to share, we would be eager to hear them. Thank you for choosing Bryan's Automotive! 🚗✨


Verified Customer
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
9
Brake service and vehicle check
I took my vehicle in for brake service as a ‘softness’ to the brake pedal had arisen. The problem was fixed in an expedient manner and all aspects of the service were explained and later provided in a printout.
TJ S. from Bryan's Automotive responded on 03/10/2025 07:42 AM

We are pleased to hear about your positive experience with our brake service!  We strive to ensure that every aspect of our service is transparent and thorough. If you have any more questions or require further assistance in the future, please do not hesitate to reach out! Thank you for choosing Bryan's Automotive! 🚗✨


JS
Jasmel S.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Spoke with Susheel. She said they always provide a good service. She appreciates all the help Josh, TJ and Chris give them.
Recommended
TJ S. from Bryan's Automotive responded on 03/10/2025 07:45 AM

Thank you Jasmel!  We appreciate your insights regarding your experience with our team. It is heartening to hear you found our service satisfactory and our team were able to provide the assistance needed. Our team is dedicated to delivering exceptional service, and your feedback reinforces our commitment to maintaining high standards! 🚗✨


LJ
Lincoln (Joe) J.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Great job, and quick .
Am very please with the work they do . I’ve been coming here for along time . I appreciate their service . Thank you ,
TJ S. from Bryan's Automotive responded on 03/05/2025 07:27 AM

Thank you Joe!! We are grateful for your continued loyalty and the trust you place in us at Bryan's Automotive. It is rewarding to hear that you are pleased with the quality of our work and the service you have received over time. Your appreciation motivates our team to maintain high standards and consistently deliver exceptional service. It's always a pleasure to work with you! 🚗✨

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