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Ciocca Collision Center - Quakertown

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(62 Reviews)
35
Write a Review

Score Details

5 stars
56%
4 stars
13%
3 stars
10%
2 stars
9%
1 star
10%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
35
Net Promoter Score ®

Business Details

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Contact
(215) 538-8400
No Business Hours Provided

Business Hours

* No Time Zone Provided
780 S West End Blvd Quakertown, PA 18951-2628
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Ciocca Collision Center - Quakertown's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(62 Reviews)
Write a Review
Recent Reviews
JT
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John T.
Subaru Outback
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2025
verified customerVerified Customer
0
No communication
Supplemental charges and actual finish time of repair was never sent to me. Lost at least 5 weeks of time out of total of over 4 months with car just sitting in their lot. Very poor customer service or lack of.
Jeremy A. from Ciocca Collision Center - Quakertown responded on 03/26/2025 05:17 AM

We appreciate your feedback and certainly understand the frustration stemming from the unexpected supplemental charges and the prolonged repair timeline. We recognize that the lack of communication definitely added to your frustration. Be assured, we are committed to improving our processes and ensuring that future experiences are more streamlined. Your feedback is valuable in helping us refine our customer service approach. We appreciate your patience throughout this ordeal and sincerely apologize for any inconveniences caused.

B/
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Brent /.
Subaru Impreza
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/29/2025
verified customerVerified Customer
4
Bare minimum.
My car had a rear drivers side collision, when dropping off my vehicle after the accident I noticed the drivers side tire pressure light was on and was even in the dash pictures taken by your team. When I received my vehicle after repairs the tire was flat, never addressed by the service team even though it was on the side of impact. The rear back up camera was not reinstalled correctly and not aligned straight so the camera view was angled. The gas tank was empty (30 miles to E which was not empty on drop off and caused an issue when I had to keep my car at the dealership to fix the issues my car still had)

All of these were fixed by the ciocca dealership but after a full month of not having my vehicle and being excited to pick up it was EXTREMELY disappointing to have to leave it another 2 days to fix these mistakes.

For a $9,300 repair bill I absolutely do not expect such mediocre service and negligence of detail.
AP
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Aaron P.
Subaru WRX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2024
verified customerVerified Customer
5
Great work done, but incomplete
Particular issues that were brought to attention prior to dropping off the vehicle were not resolved. All other work done is done with great craftsmanship and completion.
RB
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Realford B.
Subaru Ascent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2024
verified customerVerified Customer
10
Highly recommend
Above average dealership. All auto dealers should learn Ciacco best practices.
DL
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Donald L.
Subaru Outback
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/26/2024
verified customerVerified Customer
6
Car repair at Ciocca Collison Center
There work to repair the car was excellent. However, the drop off and pick up process with them was a disaster. Although promised, they never made the necessary arrangements to have the car picked up at the dealership nor have the rental car waiting. When the car was completed, they wanted me to come pickup the car as they had no one available to deliver the car.
RH
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Rosemarie H.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2024
verified customerVerified Customer
10
prompt and efficient
kept me aware of status of repairs, courteous and helped with making sure rental car was there
EW
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Eve W.
Subaru Crosstrek
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/10/2024
verified customerVerified Customer
0
Poor customer service and incomplete work
Didn’t complete all the repairs necessary and have been incredibly rude in trying to amend the problem
KK
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Kelly K.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2024
verified customerVerified Customer
10
Except
Staff amazing the work on my car was done right. Thank you !
KP
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Kimberley P.
Subaru Outback
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2024
verified customerVerified Customer
5
Repairs incomplete
Nothing more to say
AB
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Alyssa B.
Subaru Crosstrek
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/19/2024
verified customerVerified Customer
0
Incredibly Disappointing Experience
Customer communication leaves much to be desired at Ciocca Quakertown. My vehicle was returned to me after 2 months with visible interior dirt and shards of glass from my broken windshield still visible on the passenger seat, dashboard, and driver's side door.
ST
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Susan T.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2024
verified customerVerified Customer
9
Very satisfied with work done by Ciocca Collision of Quakertown
Staff were very attentive and seemed to understand my situation. Very satisfied with the actual work done.
EZ
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Erik Z.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2024
verified customerVerified Customer
10
Thanks
Thanks for helping me return my car back to pre-accident condition
JK
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John K.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2024
verified customerVerified Customer
8
I’m happy
I had a much better experience this time. Last time took months.
BH
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Bruce H.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2024
verified customerVerified Customer
10
Rear bumper
They made sure the quality of the work was done right
LC
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Lauren C.
Subaru Forester
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/11/2024
verified customerVerified Customer
5
Poor customer service
The collision representative at Ciocca in Allentown did a poor job of communicating information effectively and efficiently. This was my first accident and experience with car repair, and I was very concerned that things wouldn’t be handled correctly. I was correct to be concerned, and am disappointed.
Jeremy A. from Ciocca Collision Center - Quakertown responded on 01/16/2024 06:58 AM

We apologize for any miscommunication during your car repair process. We understand the importance of effective and efficient communication, especially during a stressful time like an accident. Your feedback is valuable to us and we will work on improving our communication to ensure a better experience for our customers in the future. Thank you for bringing this to our attention.

Displaying Review 1 - 15 of 63 in total
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