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Direct Tire & Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(291 Reviews)
85
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
85
Net Promoter Score ®

Business Details

About

At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas. At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas.

Categories
Auto Maintenance, Auto Repair, Tire Sales and Repair
Contact
(617) 923-1800

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
126 Galen Street Watertown, MA 02472
Direct Tire & Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(291 Reviews)

CM
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CATHRINA M.
Cambridge, MA
2013 Honda HONDA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
New tires and tire maintenance-phenomenal
Staff was helpful, honest, and efficient- went in for a tire rotation and balance maintenance and they noticed my tires were comprised. They walked me through the next steps (no pressure was felt) and helped me choose new tires. Very grateful for their service and work!!
Clark G., Controller from Direct Tire & Auto Service responded on 03/31/2025 01:05 PM

We appreciate your feedback! It sounds like our team hit the tire jackpot by keeping you rolling safely and stress-free.  Thanks so much!


JB
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JOHN & REGINA B.
Needham, MA
2018 Toyota TOYOTA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Winter tire change over
I have been a customer since 1977. I think that says that I have always been more than satisfied with EVERYTHING!
Clark G., Controller from Direct Tire & Auto Service responded on 03/31/2025 01:05 PM

Wow, 1977—talk about loyalty! We're glad to keep your wheels turning and your satisfaction levels soaring.


SY
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SUSAN Y.
Watertown, MA
2007 Acura ACURA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great experience
Taking my car to Direct Tire was a great experience. Rick explained everything to me. The mechanic was thorough and knowledgeable. The repairs took longer than expected but they stayed open until the job was done. Nice.
Clark G., Controller from Direct Tire & Auto Service responded on 03/28/2025 07:23 AM

We appreciate your understanding with the timing and are glad to hear Rick and the team made your experience enjoyable. A thorough fix is always worth the wait!


MG
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MARK G.
Wayland, MA
2020 Volkswagen VOLKSWAGEN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
great care, always
Been my tire place for 20 years - says it all!
Clark G., Controller from Direct Tire & Auto Service responded on 03/28/2025 07:24 AM

Two decades of tire loyalty speaks volumes! We appreciate your continued trust and look forward to keeping you rolling smoothly.


AM
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AUDREY M.
Chestnut Hill, MA
2015 Toyota TOYOTA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Best Car Service Always
Direct Tire always delivers. Thank you Susan for your great customer service and your expertise!
Clark G., Controller from Direct Tire & Auto Service responded on 03/28/2025 07:25 AM

We're glad to hear that our team hit the mark! Reliable service and expertise—that's what we aim for, one tire at a time.


Verified Customer
Chestnut Hill, MA
2022 Tesla TESLA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Always get great service
Took my car to have my snows changed over and the work was quick and well done.
Clark G., Controller from Direct Tire & Auto Service responded on 03/28/2025 07:26 AM

We're glad to hear the snow tires are off and your car is ready for the road! Keeping things quick and smooth is our secret recipe.


MC
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MATTHEW C.
Newton U F, MA
2013 Honda HONDA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
General Maintenance
Fantastic service. Susan&Rick do a great job setting up service appointments, evaluating necessary maintenance/work and processing your bill. Been going here for several years- fair prices , trust the service. They stand behind their work.
Clark G., Controller from Direct Tire & Auto Service responded on 03/25/2025 05:23 AM

We appreciate your loyalty and are glad to hear that Susan and Rick are making your visits smooth and enjoyable. Trust is key, and we're happy to be on your side!


JS
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JOHN S.
Watertown, MA
2020 Jeep JEEP
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Always a pleasure
They are always thorough, Fast, and fair. Can't reccomend enough
Clark G., Controller from Direct Tire & Auto Service responded on 03/25/2025 05:24 AM

We appreciate your glowing review! It sounds like our team hit the sweet spot of speed and service—like a fast gourmet meal.


RK
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RICHARD K.
Waban, MA
2009 Toyota TOYOTA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Great
My tire change over was quick and easy
Clark G., Controller from Direct Tire & Auto Service responded on 03/25/2025 05:24 AM

We’re glad the tire change was a breeze! Quick and easy is our specialty—just like coffee and a donut on a Sunday morning.


Verified Customer
West Newton, MA
2019 Lexus LEXUS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Great service. Appreciative!
AAA changed my flat tire. On the way home stopped at Direct Tire without appointment. They repaired my tire, reinstalled it and I was on my way. Trustworthy experience as I did not know whether tire could be repaired, but they evaluated it honestly.
Clark G., Controller from Direct Tire & Auto Service responded on 03/25/2025 05:24 AM

We're glad you had a trusty pit stop at Direct Tire! Getting back on the road with a smile and a safe tire is our specialty.


EG
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Took care of a low tire and long overdue tire rotation
Fast friendly service.
Clark G., Controller from Direct Tire & Auto Service responded on 03/25/2025 05:24 AM

We appreciate your recognition of our speedy service and friendly team—it's like we have a pit crew for car repairs!


RT
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RUDY T.
Cambridge, MA
2016 Volvo VOLVO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
It was excellent as usual.
I made an appointment on short notice, but DT was able to fit me in at 3 pm.
The process was prompt, polite and professional, and I left about 2 hours later with everything done that needed to be done.
Clark G., Controller from Direct Tire & Auto Service responded on 03/19/2025 12:35 PM

We aim to be the superheroes of auto service, swooping in even on short notice. We're glad everything went smoothly and your vehicle is ready for action!


Verified Customer
Waban, MA
2022 Audi AUDI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Alan R
Susan is incredibly helpful.
Clark G., Controller from Direct Tire & Auto Service responded on 03/19/2025 12:35 PM

We're glad to hear Susan made your experience so helpful; she's like the Swiss Army knife of customer service! We appreciate your feedback.


BD
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BEN D.
Jamaica Plain, MA
2010 Honda HONDA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Quick service
The designated service-brake repair (rotors and pads) was quickly and comprehensively accomplished.
Clark G., Controller from Direct Tire & Auto Service responded on 03/19/2025 09:30 AM

We're glad you found our brake repair service to be quick and thorough—your rotors are probably happier than ever!


Verified Customer
Newton, MA
2014 Subaru SUBARU
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
great service
Always great service fast!
Clark G., Controller from Direct Tire & Auto Service responded on 03/19/2025 12:35 PM

We appreciate the shout-out! Fast service is our middle name—just not literally, because that would be a mouthful.


Displaying Review 1 - 15 of 291 in total
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