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Don Wood Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(667 Reviews)
76
Write a Review
Schedule Appointment

Score Details

5 stars
83%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
24
Total ReScores™
4.7
ReScore™ Average
76
Net Promoter Score ®

Business Details

About

Allow Don Wood Hyundai in Athens, OH to take care of all your automotive needs. Our professional sales consultants would like to help you select the new or used Hyundai vehicle you’ve always wanted. We are here to assist you every step of the way no matter what your automotive needs are, from helping with your financing needs, ordering Allow Don Wood Hyundai in Athens, OH to take care of all your automotive needs. Our professional sales consultants would like to help you select the new or used Hyundai vehicle you’ve always wanted. We are here to assist you every step of the way no matter what your automotive needs are, from helping with your financing needs, ordering parts, or servicing your car. Please take a look at our extensive online inventory of new Hyundai vehicles and used cars in Athens. The Hyundai Genesis, the all-new Accent, or the Sonata are only a few of the Hyundai cars we feature. You won't find a better selection of new and used cars anywhere in the greater Ohio area.

For all your service needs, bring your vehicle to Don Wood Hyundai. Schedule your service appointments or order parts from Don Wood Hyundai online. Our reliable and trustworthy technicians provide the best care you’ll find at any Hyundai dealer. Check often because we regularly offer savings and special offers. Our dealership provides the highest level of customer service and satisfaction possible to our customers. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(740) 589-3669
Visit Website
Open
Business Hours

Business Hours

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
810 E. State Street Athens, OH 45701
Get Directions

Score Details

5 stars
<1%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Contact
(740) 593-6641
No Business Hours Provided

Business Hours

* No Time Zone Provided
810 E. State Street Athens, OH 45701
Get Directions

Score Details

5 stars
82%
4 stars
10%
3 stars
3%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
3
Total ReScores™
4.3
ReScore™ Average
78
Net Promoter Score ®

Business Details

Categories
Contact
(740) 593-6641
No Business Hours Provided

Business Hours

* No Time Zone Provided
810 E. State Street Athens, OH 45701
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(667 Reviews)
Write a Review
Recent Reviews
MK
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MARK K.
Vinton, OH
2023 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Category: Service
Service performed/Purchased a New vehicle
The service department took my vehicle immediately to be serviced and to check on an issue that I was having with my Wife's 2023 Sonata. They kept me informed of everything they were doing, and the timeframe for each task. While waiting on her vehicle, I began speaking with salesmen Chris Ford. I have purchased 3 vehicles from Don Wood Hyundai and Chris has helped me with all three of them. I began talking with him and ended up buying a new Santa Cruz for myself. Every department is Top Notch, and I would recommend anyone to buy their next vehicle from Don Wood Hyundai!!
TC
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TRACY C.
Amesville, OH
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Category: Service
They are awesome to deal with here always very helpful and kind
They are very caring and helpful here
LH
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LEE H.
Parkersburg, WV
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Category: Service
In and out Quick
Service staff was very nice and courteous
Verified Customer
Nelsonville, OH
2017 Hyundai Ioniq Hybrid
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/15/2024
verified customerVerified Customer
3
Category: Service
Not good, not happy
Our car threw the error “hybrid error” we had it towed to Don Wood, which is where we bought the car and are regular customers at. It took a week and a half to even be looked at. They then said it needed a battery, but they had to wait until it came in from head office. In total it took 7 weeks for the car to be completed. This is after many phone calls, and us stopping in multiple times a week. The only positive experience was the new service manager Matt, and the service staff. They were continually pleasant, and kind to speak with. Matt did push our car through and was able to get it fixed in a timely manner once he took on as the service manager roll.

All in all, it was a horrible experience and if we would’ve known the extent it would have taken for us to get our car back we would not have taken it there. I called Hugh white and astorg while our car was in Don Wood because I had no faith in Don Wood. The day Matt talked with us, was the day we were going to have it towed to Astorg. Matt did ease our concerns and was able to get it fixed.
Jeff W., President from Don Wood Hyundai responded on 11/16/2024 10:11 AM

Thank you for sharing your detailed feedback. We sincerely apologize for the extended timeline and frustration you experienced while waiting for your vehicle’s repair. We understand how inconvenient and stressful this must have been, and we’re truly sorry for not meeting your expectations.

We’re glad to hear that Matt and the service staff were able to provide a positive experience and ultimately resolve the issue in a timely manner once he stepped in. Your kind words about their professionalism and dedication mean a lot to us.

We appreciate your loyalty as a regular customer and are taking your feedback seriously to improve our communication and efficiency moving forward. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out directly. Thank you for giving us the opportunity to make things right.

Jeff Wood
President
Don Wood Automotive
donwood@donwood.com
MS
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MIKE S.
Hudson, OH
2024 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2024
verified customerVerified Customer
10
Category: Service
Awesome Service
I was in a pinch and needed my new 2024 palisade first service completed as I was traveling down to Florida. I contacted the service department and even though they had no open spots, they were able to squeeze me in in the later part of the afternoon that’s customer service.
Jeff W., President from Don Wood Hyundai responded on 11/16/2024 10:13 AM

Thank you for sharing your experience! We’re so glad our service team could accommodate you and complete the first service on your 2024 Palisade, especially with your upcoming trip to Florida. Providing exceptional customer service is our priority, and it’s great to hear we could meet your needs. Safe travels, and we look forward to assisting you again in the future!

Jeff Wood
President
Don Wood Automotive
donwood@donwood.com
JA
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JASON A.
Nelsonville, OH
2024 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
10
Category: Service
Quick and friendly
always goes as expected. No problems.
Verified Customer
Athens, OH
2022 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2024
verified customerVerified Customer
7
Category: Service
REGULAR SERVICE
Service was done correct but the wait time was more then expected for a oil change and tire rotation.
Jeff W., President from Don Wood Hyundai responded on 09/24/2024 09:30 AM

Thank you for sharing your feedback with us. We're glad to hear the service was done correctly, but we apologize for the longer-than-expected wait time for your oil change and tire rotation. Your time is valuable, and we’ll use your feedback to improve our efficiency. If there’s anything else we can do for you, please don’t hesitate to reach out.

Jeff Wood

President
Don Wood Automotive
donwood@donwood.com
MR
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MARCIA R.
2024 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
10
Category: Service
Outstanding service
I was met in the parking lot and my intended service was reviewed. I turned over my keys and went to the waiting area to wait for my friend to pick me up. Later, I received a text telling me my car was ready. Very easy pick up when I returned to the dealership. This is the first service for my car. Marcia Ruhling
Gary G. from Don Wood Hyundai responded on 10/03/2024 04:43 AM

Thank you Marcia

We appreciate your feedback. Thank you for your continued support. 

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
Verified Customer
Parkersburg, WV
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2024
verified customerVerified Customer
10
Category: Service
Quick, Courteous and explained everything they did.
Good experience everytime I go there. They always have specials when I have my car serviced. Everyone is polite and they get you in and out quickly. Would recommend them for service.
Gary G. from Don Wood Hyundai responded on 10/03/2024 04:43 AM

Thank you

We appreciate your feedback.

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
TP
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TONY P.
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2024
verified customerVerified Customer
10
Category: Service
Great place to shop
Great people and a great place to buy a car
Gary G. from Don Wood Hyundai responded on 10/03/2024 04:42 AM

Hi Tony

We appreciate your 5 star review. Thank you

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
DS
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DINAH S.
Middleport, OH
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2024
verified customerVerified Customer
10
Category: Service
service
Friendly and courteous staff,
Gary G. from Don Wood Hyundai responded on 10/03/2024 04:42 AM

Hi Dinah

Thank you for your feedback and 5 star review. 

Gary Gould
Don Wood Hyundai
Service Manager
740-589-3669
ggould@donwood.com
Verified Customer
Stewart, OH
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2024
verified customerVerified Customer
10
Category: Service
Service team does a great job
Excellent service.
TB
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TIMOTHY B.
Middleport, OH
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2024
verified customerVerified Customer
9
Category: Service
Hyundai visit
Excellent service from service to finance to sales
MD
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MARK D.
Trimble, OH
2023 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2024
verified customerVerified Customer
10
Category: Service
Great place to have your Hyundai serviced
good service
VY
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VICTOR Y.
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2024
verified customerVerified Customer
10
Category: Service
Excellent service
GARY AND THE GUYS ARE GREAT!!!
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