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Finns Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,237 Reviews)
91
Write a Review
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Score Details

5 stars
93%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
4.5
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

PROVIDING QUALITY CAR CARE IN WEBSTER, NY SINCE 1939.
At Finns Automotive, we strive to keep our customers driving safe and reliable autos with outstanding customer service. PROVIDING QUALITY CAR CARE IN WEBSTER, NY SINCE 1939.
At Finns Automotive, we strive to keep our customers driving safe and reliable autos with outstanding customer service.

Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(585) 265-9620
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 1:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
45 E Main St Webster, NY 14580-3239
Get Directions

Affiliations

Finns Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,237 Reviews)
Write a Review
Recent Reviews
AB
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Amy B.
Webster, NY
BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Great Service
I needed an inspection ASAP and was able to get an appointment the next day and was out of there within an hour. Friendly staff!
SN
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Susan N.
Webster, NY
Honda Accord Coupe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2025
verified customerVerified Customer
8
Quality work
Quality work, work done quickly, prices seem high
KB
Kathy B.
Rochester, NY
Nissan Murano
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great service
James is really great, he’s honest and very knowledgeable, also really liked Bob, he is very friendly and knowledgeable. I will be bringing my car to Finn’s from now on
Mark
Douglassville, PA
GMC Sierra 3500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Phenomenal customer service, friendly knowledgeable / honest staff, highly recommended service shop!
I’m a contractor from out of state. I was on my way to do work nearby at a local facility when I had a check engine light come on in my diesel service truck. (GM vehicle) I called a nearby GM dealership and they were booked out all week and were not able to get me in right away. I asked if they knew of any other nearby service centers and they recommended Finns Automotive. I called up Finns Automotive and they were able to get me in that same day, to at least put a scanner on the truck and check to see what the check engine light codes were. After scanning the vehicle they determined the problem and were able to order the parts and make repairs to the truck the very next day. This was super convenient for me for the simple the fact that I needed the service truck back ASAP to be able to do my job tasks. Parts and labor were fairly priced. Customer service was phenomenal and the staff and technicians were very knowledgeable and honest! Highly recommended service shop to go to if you’re in the need for automotive service repair.
EL
Eric L.
Webster, NY
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Finns helped me when the chain stores wouldn't
New customer to Finns today and they likely made a customer for life. I had suspension issues and the chain stores couldn't source the springs for my CX-5. I called around and found them myself and picked up the parts needed. Finns was not only able to install my customer sourced parts (when the chains refused) but they also found a way to fit me in to a packed schedule to do it on the day I inquired which went above and beyond so I could pass inspection. I found their labor rates to be fair to good as well. I'll definitely come back!
Verified Customer
Webster, NY
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Recommend them highly
Did inspection, tire change over, and big suspension repair.
Verified Customer
Webster, NY
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
9
Repair and inspection
Professional service. Courtesy
is always a plus.
LP
Lisa P.
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Fast and efficient
Had to come in for New York State inspection and it was fast and efficient unlike most places where they keep you there for an hour, it was less than 30 minutes.
JK
Joe K.
Webster, NY
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Car inspection
I didn’t tell them ahead of time that I would be waiting for my car. But, the inspection was done right away, efficiently and with no surprises. I didn’t need the reading material I brought!
AL
Alicia L.
Webster, NY
Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Excellent Service!
The staff is very knowledgeable and courteous.
GC
Greg C.
Webster, NY
Mercedes-Benz GLK-Class
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2025
verified customerVerified Customer
7
Tire Mounting
Seems to have done a nice job. I have not yet driven on the highway, but I don’t expect any issues. Pricing was fair.
PH
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Paul H.
Webster, NY
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Tires
Just had an inspection and oil change.
Needed new tires for the truck as well. Got a real nice Goodyear tire, rides smooth!
KM
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Kevin M.
Webster, NY
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
They are the best, I have ever worked with!
They are great !
Verified Customer
Webster, NY
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
My New Shop From Now On.
My lifelong family mechanic retired recently so I needed a tow somewhere. Battery drained and car wouldn’t start even with a jump.

I simply wanted to first try a battery replacement but they correctly diagnosed the problem. For 5 years I’ve owned my used car I’ve always known there’s something wonky with the aftermarket automatic car starter that the previous owner had installed. It wasn’t the battery, btw. And they were correct. They could’ve replaced it and charged for parts and time, right there.

For half a decade and everyone who has looked at my car, nobody had come to this conclusion. But they took the car in, checked everything they could and then referred me to another company that could address the specific problem. They spent the time to figure out something that had been overlooked and has been a headache forever.. handed me my keys and didn’t charge me for the help.

It will be my new place from now on because that’s 5 star customer service in my book!
RG
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Ralph G.
Webster, NY
Chevrolet Silverado 2500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Truck inspection
Quick, courteous and professional service as always.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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