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Genesis Of Hattiesburg

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(19 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores
5.0
ReScore Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(601) 705-0790
No Business Hours Provided

Business Hours

* No Time Zone Provided
6507 U S Highway 98 Hattiesburg, MS 39402
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(19 Reviews)

JF
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Jerry F.
Hattiesburg, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customerVerified Customer
10
Category: Service
Lost in transit
My 2019 Genesis G80 needed a torque converter. The dealership located one in CA and it was shipped but it got as far as Memphis and it was lost. The dealership found another one in Canada and had it air freighted and completed the service. I call that excellent customer service.
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 03/07/2022 08:37 AM

Thank you so much for be patient while we located another part for repairs!  It is always such a pleasure serving you and we appreciate your business. I hope all is well and if you need anything at all please let us know. Have a great week and I look forward to your next service visit!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

RD
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Rene D.
Columbia, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
verified customerVerified Customer
10
Category: Service
Excellent
Very nice staff and excellent service!
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 02/14/2022 11:14 AM

Thank you so much for giving us the opportunity to serve you and earn your business.  Please let us know if you need anything at all and we look forward to your next service!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

Verified Customer
Hattiesburg, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customerVerified Customer
10
Category: Service
Great Service
Dealership is the best. Highly recommend Genesis.
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 12/14/2021 03:05 PM

Thank you for the Great Review and Comments! It is always a pleasure serving you and as well enjoyed our conversation. I appreciate you and your business as always and if you need anything at all let me know. Thank you again and Merry Christmas!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

Verified Customer
Hattiesburg, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customerVerified Customer
10
Category: Service
Execeptional
I am grateful for the experience I received when scheduling my appointment for a routine maintenance and the service I received while still at home safely during this pandemic.
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 12/13/2021 12:11 PM

Thank you for the opportunity to serve you! It was a great experience and a pleasure.  I wish you a Merry Christmas and look forward to next year!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

Verified Customer
Sumrall, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customerVerified Customer
10
Category: Service
Service
Service was exceptional. Easy to schedule through the app and someone came and picked my car up, left a loaner vehicle and delivered my car back after it was serviced. They even washed and vacuumed my car.
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 11/02/2021 07:39 AM

Thank you for giving us the opportunity to serve you! We appreciate you and grateful for your business.  If there is anything we can help with please let us know.  I hope you continue to enjoy your Genesis Experience and I look forward to serving you again next service.

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

JP
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Joseph P.
Hattiesburg, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
verified customerVerified Customer
10
Category: Service
The best
This dealership may be the best I have ever encountered.
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 10/25/2021 06:57 AM

Thank you for the Great Review and Comments! We appreciate you and the opportunity to serve you.  It was a pleasure taking care of your service and if there is anything at all we can assist with please let us know.  I hope you continue to enjoy your Genesis and we look forward to your next Experience.  Have a great week!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

Verified Customer
Hattiesburg, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Category: Service
Great Service. Very friendly.
Highly recommend this dealership. Great vehicles.
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 10/21/2021 06:16 AM

Thank you for the Great Review and Comments Mr Roberts. Its always a pleasure doing business with you and I appreciate your business.  If you need anything at all let us know and I look forward to seeing you soon!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

AL
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Am L.
Mize, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
verified customerVerified Customer
Category: Service
very good
we love Genesis
Recommended
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 08/02/2021 07:03 AM

Thank you for your review!  It was a pleasure serving you and I appreciate your business.  If you have any questions at all about your Genesis or if there is something we can assist with, please let us know.  We are here to serve you and I look forward to your next service!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

FR
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Fred R.
Porterville, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
verified customerVerified Customer
Category: Service
Very professional staff. A pleasure to do business with the dealer
Great dealership. Sales staff Vito Lamon a pleasure to work with. Has his customers at heart and takes care of there needs. Complete staff at dealership very professional!!
Recommended
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 08/02/2021 07:01 AM

Thank you for your Review and Comments! It was a pleasure to have served you and I look forward to getting to know you more on your service visits.  I understand your floor mats have been shipped and should be arriving soon if not already.  If there is anything we can assist with please let us know.  Thank you again and have a great week!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

Verified Customer
Hattiesburg, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
verified customerVerified Customer
Category: Service
Great Service
The service is always easy and completed in a timely manner. I would highly recommend this dealership for outstanding vehicles and service.
Recommended
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 06/04/2021 06:16 AM

Thank you for the Great Review Sir! It is always a pleasure serving you and I appreciate your continued business with us. If you need anything at all please let me know. Thank you again and have a great weekend!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

JW
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Jerry W.
Hattiesburg, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customerVerified Customer
Category: Service
Service with a smile
Everyone I have had contact with the service department have asked how can they help me with a smile in their voice and the question is genuine and not rushed. I appreciate the care they exhibit for my vehicle and for me their customer. So I will continue to take my Genesis to Mack Grubbs for all the service needs.
Recommended
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 03/01/2021 07:49 AM

Thank you so much for the Great Review!  It has been a pleasure having the opportunity to serve you and we appreciate your business.  Please let us know if there is anything we can help with and I look forward to your next service!  

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

JW
gravatar
Jerry W.
Hattiesburg, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
verified customerVerified Customer
Category: Service
Pleased with my G80
I have enjoyed my Genesis G80 very much what little we have gotten to drive it due to the pandemic lockdown. It took seven months before the vehicle was due for its first service.
Recommended
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 01/28/2021 07:01 AM

Thank you for your feedback and Great Review! I do certainly apologize again for the parts order being canceled by Genesis parts. I have stressed our concern with Genesis Parts Co. about notifying a Dealer when they cancel an order.  In the meantime I have implemented a dealer process to make sure parts orders are followed up for all orders in the event that this happens we will catch it and not rely on the manufacture.  It was a pleasure serving you and I can not thank you enough for bringing this information to my attention.

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

Verified Customer
Hattiesburg, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
verified customerVerified Customer
Category: Service
Great vehicle.
Very friendly and professional dealership. Have really enjoyed the Genesis vehicle and is the best I have driven. Highly recommend the sales personnel and the service department. Great place to do business.
Recommended
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 01/07/2021 09:33 AM

Thank you for the Outstanding Review! I appreciate your business over the years and it is always a pleasure serving you.  If I can assist with anything at all please let me know or reach out to any of our team members.  Thank you again and Happy New Year!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

JF
gravatar
Jerry F.
Hattiesburg, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
verified customerVerified Customer
Category: Service
Very Satisfied
The people are what makes this place so great and I am very satisfied with my purchase. They have been very accommodating after the sale by helping me learn and understand all the bells and whistles incorporated into my new car.
Recommended
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 11/05/2020 06:06 AM

Thank you for the Great Review and Comments! It was a great pleasure serving you and we appreciate your business. We are always here it help if you need anything at all. Thank you again and I look forward to serving you soon!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

MA
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Michael A.
Hattiesburg, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
verified customerVerified Customer
Category: Service
Friendly. Great service. Good overall quality.
5 stars
Recommended
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 10/27/2020 01:11 PM

Thank you for the Great Review Mr Michael. I appreciate your service and loyalty. If there is anything I can do for you please let me know. Thank you again and I look forward to your next visit.

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com

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