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SureCritic / Genesis Of Mahwah
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Genesis Of Mahwah

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 Reviews)
63
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Score Details

5 stars
79%
4 stars
9%
3 stars
5%
2 stars
1%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
5
Total ReScores™
4.6
ReScore™ Average
63
Net Promoter Score ®

Business Details

Categories
Contact
(201) 529-2400
No Business Hours Provided

Business Hours

* No Time Zone Provided
305 Route 17 North Mahwah, NJ 07430
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 Reviews)
Write a Review
Recent Reviews
JH
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Joseph H.
Tappan, NY
2020 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/27/2022
verified customerVerified Customer
0
Category: Service
My car came back dented
The car came back with a small dent in the trunk. My car was filmed for dents on the way in but when I asked to view the film after finding the dent I was told the I-pad used malfunctioned. In the end I was offered a repair if I would split the cost. To date it remains unresolved.
JAMES H K. from Genesis Of Mahwah responded on 03/07/2022 08:07 AM

As per our conversation , I am willing to work with you on this.  

Verified Customer
Hillsdale, NJ
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
verified customerVerified Customer
8
Category: Service
Good service. Long wait for the appointment
Good service. Unacceptable 6 week wait for an appointment
COURTENAY M. from Genesis Of Mahwah responded on 02/14/2022 07:21 AM

Hi,
thank you for taking the time to complete our survey and share your feedback! We appreciate you choosing us for your service needs! We hope we can be of service to you again in the future! 

Verified Customer
Wyckoff, NJ
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
10
Category: Service
Owner
Outstanding customer service and extremely competent service technicians.
COURTENAY M. from Genesis Of Mahwah responded on 01/24/2022 09:56 AM

Thank you for taking the time to fill out the survey! We apperciate all your positive feedback! We're happy to hear our team provided you with a exceptional experience. If you have any questions in the future, please reach out. We are happy to help!

ES
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Eli S.
Spring Valley, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/08/2021
0
Category: Service
No service
Tried calling few times regarding service and no response.
JAMES H K. from Genesis Of Mahwah responded on 12/09/2021 06:46 AM

Hello- I'm not sure which phone # you are trying , our service line is 201-529-4900 or please email me at jkenny@libertyhyundai.com   

Regards,

Jim Kenny
Genesis of Mahwah

MM
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Michael M.
Bloomfield, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
10
Category: Service
Great Delivery
Awesome GV70 - Great looking Car , So Happy Staff Was great
JAMES H K. from Genesis Of Mahwah responded on 12/09/2021 06:47 AM

THANKS!

LS
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Lynn S.
Neversink, NY
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
verified customerVerified Customer
10
Category: Service
Excellent
We travel 75 miles to have our car serviced at Genesis of Mahwah NJ. the service is excellent, the shop is clean and the staff is very attentive. Thank you.
JAMES H K. from Genesis Of Mahwah responded on 12/09/2021 06:48 AM

Thanks for your kind words and your business!

LS
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Lynn S.
Neversink, NY
2017 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/28/2021
verified customerVerified Customer
5
Category: Service
Ron & Lynn s.
Vehicle not complete repairs, waiting part? Service was excellent added additional service after inspection to render car safer.
JAMES H K. from Genesis Of Mahwah responded on 12/21/2021 01:38 PM

THANKS FOR YOUR BUSINESS!

NM
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Nesrin M.
Rochelle Park, NJ
2021 Genesis Gv80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2021
verified customerVerified Customer
8
Category: Service
It was good
They just need to speed up the process on the oil change waited almost 3 hours
JAMES H K. from Genesis Of Mahwah responded on 11/02/2021 07:23 AM

THANKS FOR YOUR BUSINESS!

JAMES H K. from Genesis Of Mahwah responded on 11/02/2021 07:27 AM

THANKS FOR YOUR BUSINESS!

Verified Customer
Franklin Lakes, NJ
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
verified customerVerified Customer
10
Category: Service
Excellent service
Great. Thank you
JAMES H K. from Genesis Of Mahwah responded on 11/02/2021 07:19 AM

THANKS FOR YOUR BUSINESS!

AB
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Alan B.
Hackensack, NJ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/23/2021
5
Category: Service
Website doesn't work properly...Connected Services is a JOKE!!
5 times i asked the advertised "Connected Services" a question and NOT 1 was answered and not 1 rep. went the extra step to find me help. I just tried to "Contact Us" on the website and there was no way to send. I was notified "i have no maintenance scheduled" AND "...my vehicle is in good health.." WHEN IN FACT I HAVE AN OCT. 1ST APPT. AND IN NEED OF MY FIRST RECOMMENDED SERVICE CHECK. Feeble attempts to ask if everything is all right with the car but no answers are returned. One location took a month to book and another 2 weeks because "they're backed up with not enough parts for all that is needed"!!! $70,000 car and this is the Service to expect??!!
AO
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Anthony O.
Nutley, NJ
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
verified customerVerified Customer
10
Category: Service
Great service and attention.
Always go out of their way and above and behind for me.
JAMES H K. from Genesis Of Mahwah responded on 11/02/2021 07:16 AM

THANKS FOR YOUR BUSINESS!

MS
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Mindy S.
Teaneck, NJ
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
verified customerVerified Customer
10
Category: Service
They were timely and professional
They were very prompt and friendly!
JAMES H K. from Genesis Of Mahwah responded on 11/02/2021 07:15 AM

THANKS FOR YOUR BUSINESS!

Verified Customer
Wyckoff, NJ
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
10
Category: Service
Prompt professional service, clean facility.
Prompt professional service, clean facility.
JAMES H K. from Genesis Of Mahwah responded on 11/02/2021 07:15 AM

THANKS FOR YOUR BUSINESS!

CE
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Craig E.
Paramus, NJ
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
9
Category: Service
In and out timely with no issues
Service advisor Steve was on it, courteous, talkative and informative. Service completed in the time advised. No issues at all.
JAMES H K. from Genesis Of Mahwah responded on 11/02/2021 07:14 AM

THANKS FOR YOUR BUSINESS!

WM
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William M.
Sloatsburg, NY
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
verified customerVerified Customer
0
Category: Service
Hands tied by corporate greed
This particular service department are not given the correct tools they need to be a high quality service.
JAMES H K. from Genesis Of Mahwah responded on 11/02/2021 07:14 AM

THANKS FOR YOUR BUSINESS!

Displaying Review 1 - 15 of 31 in total
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