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SureCritic / Auto Repair / Genesis Of New London
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Genesis Of New London

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(20 Reviews)
93
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Score Details

5 stars
100%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
93
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(860) 443-8432
No Business Hours Provided

Business Hours

* No Time Zone Provided
452 Broad Street New London, CT 06320
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Sales Department's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(20 Reviews)
Write a Review
Recent Reviews
SC
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Steven C.
Trumbull, CT
2022 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
verified customerVerified Customer
10
Category: Sales
Great car G80
I had a very good experience dealing Genesis of New London and specifically David Kirby, sales consultant. There was a markup on the car due to the shortage issues but this was discussed on the phone with the sales manager prior to coming in for my initial appointment so there were no surprises which I appreciated.
AM
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Arthur M.
Mystic, CT
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
verified customerVerified Customer
7
Category: Sales
very good overall
Everything about the experience was great, but the $4000 increase over sticker price was unexpected
IT was explained to me as a supply and demand issue
WD
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William D.
Sands Point, NY
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customerVerified Customer
9
Category: Sales
Purchased Online - easy going experience
Bought 100 miles from my home using the internet to locate the car I wanted. Negotiations were straight forward and purchasing, including financing the car was very simple. Overall experience was excellent. Not a 10 since I still had to pay a bit over list - but less than the local dealers.
AG
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Aliaksandr G.
Norwich, CT
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customerVerified Customer
10
Category: Sales
Beautiful car GV 70 2022
Thank you!!
EB
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Elaine B.
Miami, FL
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Category: Sales
Awesome experience buying our new GV 70
We couldn’t have been treated better. Jay Drouin, our sales associate was truly great. He was a pleasure to work with and we look forward to a long lasting relationship with him and Genesis New London.
GS
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Gary S.
Seneca, SC
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
verified customerVerified Customer
Category: Sales
Great Online, long distance experience
Bought my GV80 from 900 miles away using the Internet. The whole process was seamless. Internet sales rep Enrico was fantastic. Any questions or concerned we’re answered within minutes of e-mailing/testing.
Recommended
WL
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Walter L.
Chaplin, CT
2021 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2021
verified customerVerified Customer
Category: Sales
goog
the sales man was very polite and courteous and he seem to know his job well. his name was jay Drouin Politeness and courtesy is very important to me. Thank you
Recommended
RC
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Richard C.
Rocky Hill, CT
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Category: Sales
Salesman was very accommodating
From the time I walked in I was greeted and a salesman was very attentive and welcoming.
He made the entire purchase of a new car a positive experience. He represented the dealership extremely well.
Recommended
FG
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Frederick G.
Newport, RI
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
verified customerVerified Customer
Category: Sales
Very responsive
Very professional
Recommended
RD
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Robert D.
Mystic, CT
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021
verified customerVerified Customer
Category: Sales
Pleasurable car buying experience
When you have complete confidence in the salesman, you know you’ve come to the right place.
Recommended
JM
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Justin M.
Old Lyme, CT
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Sales
Great vehicle and service
The genesis GV80 is an outstanding vehicle and the sales staff, particularly James Kirby, were knowledgeable and extremely helpful. He made sure I selected the vehicle and financing options that made sense for me, and consistently follow up with me after the purchase to make sure everything met my expectations.
Recommended
WK
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William K.
Ledyard, CT
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
verified customerVerified Customer
Category: Sales
Extremely satisfying ! ! !
You cannot go wrong here . Well worth it ! See Sean ! !
Recommended
BK
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Barry K.
Plymouth, MA
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
verified customerVerified Customer
Category: Sales
Very good sales service
I had very good experience with the dealership
Recommended
AM
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Adam M.
Niantic, CT
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2020
verified customerVerified Customer
Category: Sales
Great Service
Israel, the sales representative, was a great help and made my wife and I very comfortable with the purchase of our new cars.
Recommended
CC
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Curtiss C.
Rocky Hill, CT
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
verified customerVerified Customer
Category: Sales
New car purchase
The G90 is unmatched
Recommended
Displaying Review 1 - 15 of 20 in total
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Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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