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SureCritic / Auto Repair / Genesis Of West Knoxville
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Genesis Of West Knoxville

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(9 Reviews)
90
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Score Details

5 stars
89%
4 stars
8%
3 stars
2%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(865) 693-4550
No Business Hours Provided

Business Hours

* No Time Zone Provided
8729 Kingston Pike Knoxville, TN 37923
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Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(9 Reviews)
Write a Review
Recent Reviews
MP
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Meghan P.
Robbinsville, NC
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
10
Category: Sales
great service
Darko is awesome!!!
FJ
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Frederick J.
Knoxville, TN
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Sales
2022 GV80
We are former customers of the brand and this store. We anticipated buying a new unit but not aware what was actually at the store. Sales person Bobby was extremely well versed about the GV80. Excellent job on explaining the car to us. The test drive helped us select this model.
MJ
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Merlyn J.
Hendersonville, TN
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customerVerified Customer
10
Category: Sales
Great
This was and excellent and professional experience. We were quite pleased and extremely with our salesperson. Jacqueline went over and beyond considering we were a little late and dealership was about to close. We definitely will call in the future when its time for granddaughter to start driving.
JM
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James M.
Atlanta, GA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customerVerified Customer
9
Category: Sales
Great shopping experience
Darko was quick to get me a fair deal over text, very responsive with a few questions I had. Drove up from Atlanta, paperwork and test drive was done within an hour. Ditto, finance guy, was nice with no pressure to add on features I did not need. Highly recommend Grayson Automotive. Great experience!.
TF
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Theresa F.
Elizabethtown, KY
2021 Genesis Gv80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2021
verified customerVerified Customer
Category: Sales
Darko
Excellent service at Genesis of Knoxville. Darko was quite helpful and knowledgeable and very responsive on all text messages since my husband and I purchased this vehicle site unseen. We knew it was the exact one that we wanted and that we were looking for. Just wish they were a little bit more on my trade but I understand everyone has to make a buck. Definitely would shop here again
Recommended
Rick C. from Genesis Of West Knoxville responded on 08/05/2021 07:43 AM

Hello Mrs. Foster,

Is there anything else we can do here at Genesis of West Knoxville to earn a 5 star rating? If so please let me know. 4 stars is considered a failing grade. Please share with me what I can do to improve the score. I will be happy tp earn it.

Thank you
Rick Culotta
Sales Manager
865-693-4257

TR
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Tina R.
Knoxville, TN
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021
verified customerVerified Customer
Category: Sales
New owner
Easy to deal with.
Recommended
JM
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James M.
Madisonville, TN
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
verified customerVerified Customer
Category: Sales
Great Experience
Great folks to do business with!
Recommended
JG
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Jerome G.
Kingsport, TN
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021
verified customerVerified Customer
Category: Sales
Sales staff
The sales staff went out of their way to make it a enjoyable buying experience.
Recommended
JK
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Joseph K.
Dayton, TN
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
verified customerVerified Customer
Category: Sales
Great Service- Above and Beyond
Everyone at Genesis of West Knoxville was very nice and helpful. Chris King went above and beyond to help us get exactly what we wanted.
Recommended
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