Service Department's Reviews

4.8

(4,142 Reviews)

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Recent Reviews

Jl Z.

Geneva, IL

05/20/2024

Category: Service

Do NOT buy from this dealer!!!

DO NOT BUY from them and you would think we would’ve learned by now. Our latest purchase was a brand new 2024 Santa Fe. They didn’t give us a walk through inspection of the vehicle before signing papers which we thought was odd and we questioned that. When we did the walk through, we discovered the vehicle has a huge scratch on the door and a chunk missing out of the panel of the passenger side door. Instead of getting us a different vehicle , they said it’s fine , we’ll take care of it.
Well after that the loan they made us sign , didn’t go through . Mike chino ( the gm) took a verbal and the bank came back and said they needed to shorten the term length. We had to sign papers three different times because of their screw ups and with them having to work on a brand new car twice in less than 30 days of having it which in itself is ridiculous. So in addition to having a defective brand new car, we had to go back and resign new papers for a different loan.
Then the finance guy tried to sell us off on some bs gap coverage that our insurance company has and covers for us for a lot less. This is another one of their scam tactics to make money off of us customers. Same with their extended warranty that comes standard with Hyundai . We dropped the car off to get fixed and whoever they used to fix the door actually made it worse and it was done half assed. So when we got the car back and drove it we noticed the door they allegedly fixed, started peeling away and looked worse than it did before.
They have had the car for a week now and when my husband would call for updates, he wouldn’t get call backs and when Mike finally called him back it was oh we had to order the part and since it’s a new car we have no idea of when will get it in or how long it will take!
Then he calls back and tells him oh well just pop the panel off a new car sitting on the lot and it’s an easy fix for our car that takes like six minutes. Then Mike proceeds to whine about how now he won’t be able to sell said car off the lot cuz they are taking a panel off of it , like that is our problem?!!! Maybe hire people that are actually qualified to fix cars! Mike takes no responsibility at all for what goes on at this dealership! He hasn’t offered to make or do anything right with this nightmare experience and we have now contacted our attorney to handle this ridiculous matter. My husband even asked him what are you going to do to make this right and his response was I gave you a loaner car. He gave us a crappy clown car that smells like fermented old perfume and isn’t even comparable to what we bought. The new car has been in the shop longer than it’s been on the road! No one should have to deal with the bs that goes on here. Not to mention the other cars we have bought from them have had problems with every single one of them. All they do here is lie lie and lie .
Stay away from this dealership and for sure never use their service department. We will never buy from them again and hope others read these reviews and stay away from them!!! I have added a pic of the door on a brand new car!

Mark B.

Aurora, IL

08/02/2022

Category: Service

Disappointing

First off, I have bought numerous cars from the Gerald Auto Group with ZERO (0) issues, up to buying a used Hyundai. I have been driving new and used cars since 1988. All different types of manufactures and I even worked at a Pontiac dealership back in 1993. So I know how these places work, or at least supposed to work. Here is my issue with Hyundai.

First we scheduled time (over a month ago) because that is how "back up" they said they were to do an oil change and tire rotation. We brought in our 2014 Hyundai Sonata to the dealership to keep up with the maintenance along with my sons 2018 Subaru Impreza next door to the Subaru dealer (made the appointment 3 days prior) and our 2019 Ford Escape again across from Hyundai all in North Aurora. We got 2 of our cars back all as intended, work done and in working order and they were VERY communicative to us. Calling and texting, even emailing us the status on these cars. They are always like this. So I know the system they use works! You just have to "USE" it.

The Hyundai dealer:
No status calls (only one text about "recommended service") and when we also stated we needed tires when scheduling the appointment, you would think that a month was good enough to order the tires needed. So after paying for the oil change and tire rotation, then ordering the tires, we were planning on taking the car in the following Monday (3 days later). Here is the fun part. When my daughter drove it off the lot onto Hansen Blvd, the car turned off and all the lights on the instrument panel were on. I followed her in another car and told her to take that one home incase there was a problem with this Hyundai.

So she did and the Hyundai turned off 2 other time for me before even hitting the main road (Orchard) Thank God! I did a U turn and drove it right back to the dealership where I stated the issue and the tech verified. So, what level service do you think this dealership gives when they keep your car for the weekend (I know techs do not work these days), but all day Monday without any call or communication feed unless I called for a status? None! I was not until I called sales to talk to the GM and then I get a text from the same number you would about (recommended services) stating "Your 14 sonata needs an engine, I have submitted the prior approval with Hyundai and they have approved the engine. I have it on order. As right I do not any rental vehicles." Yes written as is.

So It was working fine until we dropped it off to the dealership, busted while there and now you state you do not have any loaners you can give? Sorry not buying it. Again I worked at a dealership in Naperville back in the day and the level of service they gave was "Oh you are out for awhile, here is a loaner!" And if there were no loaners, they gave out used or even pulled a new car off the lot for one. THAT is service. I was told that 10 other people are waiting for engines as well.

I was told to go through enterprise and yes, we all know that Hyundai's $35.00 a day up to 10 days will not cut it, seeing rentals are WAY more than this now. This is a big job and they do not even know how long the repair will take. So what and how am I getting to work now?

Whatever people want to think about this review they can, this is the 2nd time we brought our car in and they kept it for longer than needed. I am very upset and right now, will not buy a Hyundai after seeing most people are having engine issues, but even if this gets fixed, the service writer of this dealership is not willing to even step it up and fight for something like this to help get you into a car. Heck, even offer to pay the whole rental bill. CarMax even sets that up with the rental company and all you need to do is go in and get the car at CarMax.

I am beyond words here for Gerald of North Aurora. I need Doug Gerald's personal number to call him about this. This dealership is "Oh well, too bad for you" when it comes to getting you covered completely. At least that is how our experiences have been with Gerald Hyundai of North Aurora. NOT the whole Gerald group.

Mark B.

Aurora, IL

08/02/2022

Category: Service

Very Disappointed

JEFF F.

Bolingbrook, IL

05/05/2022

Category: Service

They wanted to charge my mother $179 to look at a 2021 Hyundai with a loud exhaust under warranty

They wanted to charge my mother in law $179 to look at the loud exhaust on her 2021 Tuscon. It's under manufacturer warranty. Good thing she called me for my advice. SEEMS TO ME SOMEONE WAS TRYING TO TAKE ADVANTAGE OF A SENIOR CITIZEN. BEWARE OF GERALD HYUNDAI SERVICE DEPARTMENT

JEFF F.

Bolingbrook, IL

05/05/2022

Category: Service

They wanted to charge my mother $179 to look at a 2021 Hyundai with a loud exhaust under warranty

Verified Customer

Batavia, IL

2022 Hyundai Tucson

04/05/2022

Service Type: Maintenance

Verified Customer

Category: Service

Tucson service visit

The service team at Gerald Hyundai always do a great job! The service work is explained thoroughly and performed on time.

Cody E., service manager from Gerald Hyundai responded on 04/06/2022 06:09 AM

Thank you for choosing Gerald.

Cody Ecklund
Service Manager
630-849-2602

Caroline W.

Aurora, IL

2020 Hyundai Sonata

04/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Prompt Maintenance Service

Services explained and completed timely

Cody E., service manager from Gerald Hyundai responded on 04/03/2022 11:24 AM

Thank you for choosing Gerald.

Cody Ecklund
Service Manager
630-849-2602

Verified Customer

Naperville, IL

2021 Hyundai Sonata

04/01/2022

Service Type: Repair

Verified Customer

Category: Service

Great customer service

Service appointment went very smoothly. Car was done when promised. Jay Bee is a very pleasant and informative service advisor.

Cody E., service manager from Gerald Hyundai responded on 04/03/2022 11:25 AM

Thank you for choosing Gerald.

Cody Ecklund
Service Manager
630-849-2602

Jackeline T.

Oswego, IL

2020 Hyundai Kona

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Oil change

It was fast professional and pleasant thank you guys

Cody E., service manager from Gerald Hyundai responded on 04/03/2022 11:25 AM

Thank you for choosing Gerald.

Cody Ecklund
Service Manager
630-849-2602

Jeffrey K.

Cumberland, IN

2018 Hyundai Sonata

03/29/2022

Service Type: Repair

Verified Customer

Category: Service

Efficient

The whole crew was on point!!

Cody E., service manager from Gerald Hyundai responded on 03/30/2022 10:19 AM

Thank you for choosing Gerald.

Cody Ecklund
Service Manager
630-849-2602

John F.

Dekalb, IL

2018 Hyundai Santa Fe Sport

03/28/2022

Service Type: Maintenance

Verified Customer

Category: Service

5 star

Go to gerald is better then Sycamore Hyundai who rip you off and damage your vehicle so u have come back few days later cause your engine light come back on

Cody E., service manager from Gerald Hyundai responded on 03/30/2022 10:19 AM

Thank you for choosing Gerald.

Cody Ecklund
Service Manager
630-849-2602

William B.

Channahon, IL

03/28/2022

Category: Service

Top notch service

Gerald Hyundai is lucky to have a service advisor such as Jaybee Bantug!!
From the moment I dropped off my Tucson and spoke with Jaybee I knew my vehicle was in the best hands possible!! He walks you through every step of the process any questions or concerns that may arise he answers in a timely manner and the work that was performed on my vehicle exceptional inside and out!!!
If your Hyundai needs work or you’re interested in purchasing a Hyundai I highly recommend Gerald Hyundai and TEAM BANTUG!!

Cody E., service manager from Gerald Hyundai responded on 03/30/2022 10:20 AM

Thank you for choosing Gerald.

Cody Ecklund
Service Manager
630-849-2602

William B.

Channahon, IL

03/28/2022

Category: Service

Top notch service

Cody E., service manager from Gerald Hyundai responded on 03/30/2022 10:20 AM

Thank you for choosing Gerald.

Cody Ecklund
Service Manager
630-849-2602

Nuvia H.

West Chicago, IL

2015 Hyundai Sonata

03/28/2022

Service Type: Repair

Verified Customer

Category: Service

Treated me nicely

The moment I arrived to my appointment I received nothing but good and friendly treatment from everyone there. John explained to me what I was getting done with details and he suggested some things that needed to be done soon.

Cody E., service manager from Gerald Hyundai responded on 03/30/2022 10:20 AM

Thank you for choosing Gerald.

Cody Ecklund
Service Manager
630-849-2602

Brian E.

Sugar Grove, IL

2020 Hyundai Venue

03/27/2022

Service Type: Repair

Verified Customer

Category: Service

John in service was fantastic

Were very happy with John. He provided updates on car status and felt that he was really on the ball.