My transmission went out while on vacation in Florida and we found what we thought was a reliable, local shop. Gonzalez and Sons replaced my transmission, but 3 days after I picked it up with a new transmission, it was slipping and leaking fluid again. Took it back to him once again, and he put all of the blame on the transmission, not on his shop.
I was stuck in Florida for 3 more days, finally drove home, just for my transmission to act up again. I’ve been in contact with Alex and he has been absolutely no help at all. Now my transmission is completely gone again. Had to get my car towed home. And has been sitting for 2 weeks now. Alex has had no contact with me at all and only refers me to the warranty information, which I’ve gotten nowhere with as welll.
I would never recommend this shop to anyone, unless maybe to change your oil or change a tire. Incompetent and absolutely no customer service whatsoever.
Now after all this time, I leave a review. And he finally texts me saying and I quote “Ok you left me a bad review now you deal with everything yourself”.
Horrible person. I’ve got 5 kids and we have no way to go. And he is well aware of this.
DF
Danysel F.
Kissimmee, FL
02/08/2024
10
Arreglando mi Kia Rio 2015
Si necesitas un buen mecanico y un equipo professional para atender tu auto no dudes en dirigirte al taller Gonzales & Sons excellence atencion y precios justos, estoy muy agradecida por reparation mi auto Kia Rio 2015 ellos me dan la confianza y siempre me ayudan a salir del aprieto bendiciones y que sigan ayudando a muchos mas ?
RV
Rolando V.
Kissimmee, FL
06/24/2023
0
Thieves
Beware of these thieves. They charge you for problems that they cannot repair, being able to tell you in advance. It is the excuse of the diagnostic. When you arrive at the workshop they welcome you with Christian music and tell you God bless you. It's a matter of waiting and hearing something on the Orlando news about these criminals.
Cuidado con estos ladrones. Te cobran por problemas que no pueden reparar pudiendo decírtelo desde antes. Es la excusa del diagnóstico. Cuando llegas al taller te reciben con música cristiana y te dicen Dios te bendiga. Es cuestión de esperar y escuchar en los noticiarios de Orlando algo sobre estos delincuentes.
DM
Diane M.
Kissimmee, FL
06/22/2022
0
My Sisters Mazda ( Horrible Experience) Highly Don’t Recommend
My sister brang her car to him before for tire issues he surely replace the tires and installed them correctly. Just recently a week before Father’s Day she dropped her vehicle off because it was overheating and needed her fan to be fixed next thing you know Alex tells my sister she needs a new water pump and thermostat she said fine she will pay for what needs to be done. He called her and said the vehicle was ready as we approached the shop her vehicle was still in the garage with the hood up. We go inside he says now that the alternator is draining the battery so she needs that to be replaced she does that a few days go by he doesn’t contact her as of yesterday he called around 11am for a question and never reached back out as it’s approaching closing time she contacts him ( very unprofessional) and he then says it’s ready we go again a SECOND TIME now we have to get a battery so we go to Walmart on Osceola parkway and return he installs the battery we leave the shop not even 2 stop lights from his shop her car is now pulled over overheating at the max mind that is the original reason she brand her car there so at this point we’re fed up and we released the car so we can take it somewhere else where the work can actually get done correctly and the check engine light isn’t on after spending 887 for the same issue that the car came to his shop with. So my true experience has been horrible I don’t see any realizability in his services and he truly does not care. Do better because the motto your company goes by isn’t truly what’s happening.
DM
Diane M.
Kissimmee, FL
06/22/2022
0
My Sisters Mazda ( Horrible Experience) Highly Don’t Recommend
My sister brang her car to him before for tire issues he surely replace the tires and installed them correctly. Just recently a week before Father’s Day she dropped her vehicle off because it was overheating and needed her fan to be fixed next thing you know Alex tells my sister she needs a new water pump and thermostat she said fine she will pay for what needs to be done. He called her and said the vehicle was ready as we approached the shop her vehicle was still in the garage with the hood up. We go inside he says now that the alternator is draining the battery so she needs that to be replaced she does that a few days go by he doesn’t contact her as of yesterday he called around 11am for a question and never reached back out as it’s approaching closing time she contacts him ( very unprofessional) and he then says it’s ready we go again a SECOND TIME now we have to get a battery so we go to Walmart on Osceola parkway and return he installs the battery we leave the shop not even 2 stop lights from his shop her car is now pulled over overheating at the max mind that is the original reason she brand her car there so at this point we’re fed up and we released the car so we can take it somewhere else where the work can actually get done correctly and the check engine light isn’t on after spending 887 for the same issue that the car came to his shop with. So my true experience has been horrible I don’t see any realizability in his services and he truly does not care. Do better because the motto your company goes by isn’t truly what’s happening.
AD
Andrea D.
Pasadena, MD
02/23/2022
10
Real good
Definitely one of the best mechanic shop. They were very professional and went above and beyond to help us get back on the road right away. I would 10/10 recommend them over any other shop !
NS
not s.
Orlando, FL
07/30/2021
like to steal
Stole my engine and trans and told me i had problems that never existed until i gave them my car.
Not Recommended
SE
Shannon E.
Kissimmee, FL
04/26/2021
BEWARE OF THIS PLACE!
My brother took his high performance Mustang here to get new seals and an oil change. Alex assured my brother he could work on this older car with a high performance Windsor engine. They had the car for several days, then told my brother he needed a new water pump, so he told them to replace that too. This shop had the car for 2 WEEKS because they had so much trouble finding the correct parts! My brother had to do the leg work. HE HAD TO FIND THE PARTS FOR ALEX! When he finally gets the car back, Alex said he guaranteed the work for one year. My brother drove the car twice to work. On the second day, the car died. It was bone dry on oil. They did NOT even put oil back in the car!!!!! He texted Alex telling him he was towing the car to his shop (it was on a Friday night), but never received a response. On Monday my husband took my brother down to the shop. Alex said he did not want anything to do with the car and they needed to get it out of there. My husband was upset and told Alex that he needed to make this right. This man SPIT on my husband, which I cannot believe. Not only is he not guaranteeing his work, but he is going to spit on people. We are having the car towed to another shop, but we will be taking this company to court and Alex will LOSE!!! You do not treat people this way and get away with it. We will fight till the very end just for the principle!
Not Recommended
SE
Shannon E.
Kissimmee, FL
04/26/2021
BEWARE OF THIS PLACE!
My brother took his high performance Mustang here to get new seals and an oil change. Alex assured my brother he could work on this older car with a high performance Windsor engine. They had the car for several days, then told my brother he needed a new water pump, so he told them to replace that too. This shop had the car for 2 WEEKS because they had so much trouble finding the correct parts! My brother had to do the leg work. HE HAD TO FIND THE PARTS FOR ALEX! When he finally gets the car back, Alex said he guaranteed the work for one year. My brother drove the car twice to work. On the second day, the car died. It was bone dry on oil. They did NOT even put oil back in the car!!!!! He texted Alex telling him he was towing the car to his shop (it was on a Friday night), but never received a response. On Monday my husband took my brother down to the shop. Alex said he did not want anything to do with the car and they needed to get it out of there. My husband was upset and told Alex that he needed to make this right. This man SPIT on my husband, which I cannot believe. Not only is he not guaranteeing his work, but he is going to spit on people. We are having the car towed to another shop, but we will be taking this company to court and Alex will LOSE!!! You do not treat people this way and get away with it. We will fight till the very end just for the principle!
Not Recommended
WD
William D.
Clearwater, FL
03/23/2021
Fair and up-front charges
Not sure that I would agree with the review of others relating to fraud. I have taken my to Alex for years. I've always had a very candid and fair conversation about my options. I dont trust mechanics and I like that I get a detailed description of the problem. I use this information to shop around at places like TiresPlus and see if other places agree witht the same diagnosis. I always go back to Alex because the price is right and I can work with him on the work that needs to get done. There are times that I cant afford to get EVERYTHING done at once so its nice to be able to ease my way into fixing my car within my budget. I know he has had to go through a few mechanics, maybe thats where the issues are comming from, but with Alex, I always leave the shop content with the work.
Recommended
..
..... ..
Orlando, FL
03/12/2021
theives
stole my original engine and trans and replaced with junked parts when i brought the vehicle in for a clutch and flywheel replacement only.
Not Recommended
AD
Aakash D.
Orlando, FL
04/17/2020
FRAUD
dishonest, unprofessional, fraudsters. do not take your vehicle to this shop. read all the reviews-- owner is a scam artist. for all future customers that alex scams here the website to report him to the florida board. want to make sure no one goes through what i had to. went in for only a diagnosis ended up paying $2000. he held my vehicle for 6 weeks and to make it better my vehicle still did not work.
to file a complaint about a motor vehicle repair shop, use our online form (on website) or call 1-800-help-fla (435-7352)
Not Recommended
AD
Aakash D.
Orlando, FL
04/17/2020
FRUAD WATCH OUT
DISHONEST, UNPROFESSIONAL, FRAUDSTERS. DO NOT TAKE YOUR VEHICLE TO THIS SHOP. READ ALL THE REVIEWS-- OWNER IS A SCAM ARTIST. FOR ALL FUTURE CUSTOMERS THAT ALEX SCAMS HERE THE WEBSITE TO REPORT HIM TO THE FLORIDA BOARD. WANT TO MAKE SURE NO ONE GOES THROUGH WHAT I HAD TO.
Charged me $1200 without telling me what exactly was wrong with my vehicle. Owner is a unprofessional fraudster. Highly recommend taking your vehicle to a accredited place not with your time or money. Cost me more than ever expected with rental cars, fix, etc.
Not Recommended
SS
Samuel S.
Orlando, FL
03/07/2020
FRAUDSTERS. UNPROFESSIONAL
Highly recommend taking your vehicle to a shop next door. Fraudsters. Unprofessional. Went through my personal belongings.
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I was stuck in Florida for 3 more days, finally drove home, just for my transmission to act up again. I’ve been in contact with Alex and he has been absolutely no help at all. Now my transmission is completely gone again. Had to get my car towed home. And has been sitting for 2 weeks now. Alex has had no contact with me at all and only refers me to the warranty information, which I’ve gotten nowhere with as welll.
I would never recommend this shop to anyone, unless maybe to change your oil or change a tire. Incompetent and absolutely no customer service whatsoever.
Now after all this time, I leave a review. And he finally texts me saying and I quote “Ok you left me a bad review now you deal with everything yourself”.
Horrible person. I’ve got 5 kids and we have no way to go. And he is well aware of this.