Just wanted to say that Joseph Borrayo went above and beyond to make my experience wonderful. He reached out to my extended warranty people to get my windshield replacement taken care of. I had a $400 difference and because of Joseph’s persistence and multiple digging and phone calls he managed to get it 100% taken care of as I was expecting. Such a friendly and caring person. Was a pleasure to do business with him and Subaru, always good experiences at the Gresham location, thank you????

J T.

Gresham, OR

09/17/2022

Category: Sales

Buyer Beware

Questionable customer service.
First words from saleman's mouth were lies up front. We asked about particulars on a vehicle and it wasn't, "oh, I'm not sure" it was straight opposite of what was on carfax history.

Upon request for full inspection before purchase, it was declined. A one yr old pre-owned vehicle that had an extensive service history...transmission replaced, etc. they offered no information about this, and declined further certified inspection, nor any kind of warranty for this. Had to find out extent of work done on vehicle from previous dealership before it went up for auction. Gresham Subaru said it hadn't come in from auction, but from a local trade-in. Carfax indeed shows it did come from auction with a very concerning history. Shouldn't have to investigate so in depth on our own to get straight, honest answers.

Appears to me, they have vehicles on their lot that need serious maintenance before they're sold. In my opinion, they are passing lemons on to unsuspecting buyers. As a buyer, I highly recommend doing your due diligence on any/every vehicle. Don't trust dealer staff, it would seem they are not working in your best interest. This is worrisome for the unsuspecting buyer. Especially knowing that they indeed know the history of this vehicle. How many more? How many people have been duped?
Full disclosure up front, and honesty/integrity go a long way with potential customers.

We are a hardworking local family and we expect better from our local businesses, shame on them!

It may be unbelievable, but there really are local honest car salesmen/dealers out there; in our experience Gresham Subaru is not one. We actually gave them the opportunity to right their wrong, and they chose not to. ?

Buyer beware.

Barry F.

Battle Ground, WA

01/24/2022

Category: Sales

Great Transaction

Everyone we dealt with was great; knowledgeable, understanding, excellent sense of humor, treated us very well. A great car buying experience. Thanks in particular to Carlos and your sales manager whose name I have forgotten.

Barry F.

Battle Ground, WA

01/24/2022

Category: Sales

Great Transaction

WILLIAM J.

Gresham, OR

Subaru Crosstrek

01/16/2022

Verified Customer

Category: Sales

Easy transaction.

I walked in to Gresham Subaru knowing what I wanted. Essentially, it was, "You see that 2018 Blue Crosstrek that I drove in? When the lease expires in 6 weeks, I want a 2021 Crosstrek. Same color. Same trim level." Due to supply chain challenges, Ross worked with me to establish a schedule for turning in my old vehicle, and then receiving my new model a few weeks later.

The follow up gratitude from Gresham Subaru has also been impressive.

NANCY R.

Fairview, OR

Subaru Forester

01/12/2022

Verified Customer

Category: Sales

We love our Subaru Forester!

Excellent experience we had with Pepe Ramirez, our Agent who attended us, he clarified all our doubts, taking his time in every detail, he treated us with so much patience and kindness, explaining all the doubts or questions we had in the purchase process, he simply made everything very easy and relaxed and thanks to him we chose the right car for the family and we are enjoying it greatly.!!! Excellent costumer service! from Pepe and all the Gresham Subaru staff.
Thank you Pepe!!!
We love our Subaro Forester !!!

LOIS D.

Lake Oswego, OR

Subaru Outback

01/12/2022

Verified Customer

Category: Service

My experience was Awesome

Working with Brandon was a pleasure.
I expressed the features I wanted in a new vehicle and Brandon was able to deliver the perfect 2022 Outback within 3 weeks.

DREW W.

Portland, OR

Subaru Outback

01/10/2022

Verified Customer

Category: Sales

Excellent service in a pinch

Roger was a fantastic person to work with. He helped my family through a tough time due to a car accident. Not only were we able to get the car we wanted but we were able to utilize a loaner car when the winter weather came. All of these things added up to a great experience. Before working with Roger we knew were going to start shopping at Gresham Subaru, after working with him we will definitely be coming back again and again.

ANDREW P.

Keizer, OR

Subaru Crosstrek

01/09/2022

Verified Customer

Category: Sales

Purchase was easy

We drove in looking to test drive a crosstrek. Had a nice talk with Gilbert the salesman and then went and test drove a few other cars. We finally settled on a new crosstrek and the dealership made it super easy for us to make the purchase happen. I would recommend them again if you’re in the market for a Subaru.

Verified Customer

Sandy, OR

Subaru Outback

01/08/2022

Verified Customer

Category: Sales

Bought a 2022 outback

Gresham Subaru has always been friendly and easy to work with. Staff is great including all departments from sales to finance and service. I will always return to this dealership for my Subaru's

SANDRA H.

Corbett, OR

Subaru Outback

01/08/2022

Verified Customer

Category: Sales

Excellent

Matt was extremely helpful and patient with us. He answered all of our questions and if he didn’t know something he was transparent and found out for us. We have never had a better experience buying a new car.

Verified Customer

Gresham, OR

Subaru Legacy

01/07/2022

Verified Customer

Category: Service

Good experience

Good experience.

EVA N.

Gresham, OR

Subaru Outback

01/07/2022