Service Department's Reviews

4.4

(2,586 Reviews)

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Jay A.

Chicago, IL

03/31/2022

Category: Service

Terrible service by ANGEL & ALEX

Terrible buying experience. I wouldn’t recommend anyone going here. My salesman ALEX was terrible. He rushed me to do things and wasn’t transparent about anything. Even before going out for a test drive, he continued to ask for me to write him a good review. I’m happy with the car that I got but the overall experience was bad. Some number came back the first time and I told them that I didn’t want to accept those and if they could get it down to a certain number then I’ll take it. Right after that he comes back with paper work for me to sign with out even giving me numbers. He took my license plates off my trade in and placed them on the new car without me even accepting the offer nor making it to the finance office first. After sitting in the finance office and getting some decent numbers. I mentioned to ANGEL that there’s no gas in the vehicle and if they could put some gas in before me leaving the lot. He agreed to do so. I also mentioned it to ALEX and he said they will take care of me before leaving. So after leaving and getting on the highway, I looked at the gas hand and it was literally the same amount of gas that was in there when I test drove it. I contacted ALEX and he only apologized and didn’t make any suggestions or how they could help on this inconvenience. I contacted the location to speak to a manager and no one never gave me a call back. Contacted them multiple times about a product that I purchased and got different answers every time. My mom really liked my Durango and was interested in paying cash for a vehicle at this location for a retirement gift to herself but after I explained to her my experience she changed her mind. After, finally speaking to ANGEL, he denied saying he never told me that they would give me gas when we literally sat in his office and he told me they would give me gas before leaving. The thing that I am most upset about is not keeping your word and lying about it. So if you are interested in a vehicle, this is not a place you want to deal with.

Edilberto G.

Zion, IL

09/11/2021

Category: Service

Poorly sales guys customers relations

I just get inside the dealership and asked for a princess but they horrendous mistake, they just kicked me out for no reason

S G.

Moline, IL

06/09/2021

BUYER BEWARE

!!!BUYER BEWARE!!! I went with my son to get a used vehicle that he wanted here. For starters, the price of a used vehicle posted online was all of the sudden $5,000 more when he talked with the "sales" rep than what was posted. They added all of their "features"...$1200 for COVID cleaning and another $350 for some type of "insurance", even though he already has insurance. We asked to have that removed because it was not needed nor wanted. Kris proceeded to say that it goes on all of his vehicles and it is a great value. It may be a value to them, but not to my son. He went and got his manager who introduced himself to us as "George". Once again, he didn't care one bit about us as customers, all he cared about was selling a vehicle. He was nothing but a bully. After we went rounds about it, they removed those 2 items, but jacked the price of the vehicle itself back up by $2000. To make a long story short, "George", the sales manager failed to change his name on the picture of himself posted at the dealership. Once we saw the pictures, come to find out "George" has a different name of Abel Barraza. Maybe so a frustrated potential customer will write a review and there isn't a "George" in the building. NOTHING BUT LIES FROM THESE GUYS. It is very sad that a business would allow a MANAGER to flat out lie to people and wrangle his sales reps into his circus and also call him "George". I truly pray that the owner of the business gets a handle on his employees to be honest with people. We spoke with another customer there that they did the same thing to. Truly pathetic!!! And don't bother responding to my review with: "Your satisfaction is important to us and I would appreciate the chance to speak with you to learn more about your recent experience. Please contact me when you are free. Thank you". You had my "free" time for way longer than you should have....that was MY mistake. Hire people who have integrity and who are honest....if you prefer employees who lie and try to bully customers, congratulations, you have succeeded!

Not Recommended

Danny T.

Milwaukee, WI

04/03/2021

Rude manager

Well i did get a call back from manager. Sounded like all he cared about was to get me back in to make a sale rather than fix the issue. He was just as rude as his salesman thanks but no thanks . My money will go elsewhere

Not Recommended

Danny T.

Milwaukee, WI

04/03/2021

Felt out of place

I waited 20 minutes in the lot next to a vehicle i was interested in, no salesman. I walk in to ask if there are any salesperson available, (there are several sitting at desks , not one was busy) i spoke to a young man who tells me they are extremely busy and that one would be out shortly. Its 10 am in the morning and it was just my wife and i and another woman in the whole lot as far as customers go. I waited another 20 minutes and decided to leave. I called to speak to a manager and was told one would call me to address the situation. 2hrs later still no call back. Maybe they didnt like a Milwaukee Hispanic on the lot ? Maybe they didnt need the sale ? I dont know . And I’m guessing i will never know . Stay away !!!!

Not Recommended

Tina M.

Racine, WI

03/29/2021

Listed prices are NOT what you are getting!

Found a car with a listed sale price of 6,868.00 went to check it out tonight and after the test drive and looking over the car, we were ready to purchase. When the salesman came back with "the numbers" the price was OVER 10,000.00. Mind you, I understand that the listed price does not include tax, title, and licensing fees.......but WOW! Unbeknownst to us, in their disclaimer, new tires, brakes, and wheel alignment is considered as "dealer installed accessories" and NOT listed in the sale price. If that isn't "a snake in the grass" trick, I don't know what is. Guess I walked out on that sale. Good luck to all!

Not Recommended

Edwin F.

Gurnee, IL

2020 Hyundai Palisade

This review violates the SureCritic Review Policy.

Gloria S.

Waukegan, IL

This review violates the SureCritic Review Policy.

Yeonshin L.

Waterman, IL

2019 Hyundai Kona

This review violates the SureCritic Review Policy.