Business Solutions
English Español
SureCritic / Hyundai Dealer / Hanlees Hilltop Hyundai
business image

Hanlees Hilltop Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(493 Reviews)
86
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
77%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
5
Total ReScores™
3.6
ReScore™ Average
86
Net Promoter Score ®

Business Details

About

Hanlees Hilltop Hyundai is conveniently located in Richmond CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Hilltop Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment Hanlees Hilltop Hyundai is conveniently located in Richmond CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Hilltop Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(510) 222-8882
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3285 Auto Plaza Richmond, CA 94806
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(493 Reviews)
Write a Review
Recent Reviews
SS
gravatar
Shirley S.
Pinole, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Cool
Cool
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 04/05/2022 08:48 AM

Thank you so much Shirley for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

ZD
gravatar
Zoyla D.
Richmond, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Cool
It’s good
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 03/24/2022 04:38 PM

Thank you so much Zoyla for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Verified Customer
Pacifica, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
The staff was knowledgeable and honest
I had my engine replaced under warranty. Everyone I interacted with was knowledgeable and honest.
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 02/09/2022 09:10 AM

Thank you so much Dear client for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

VN
gravatar
Victoria N.
Hercules, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service department
Very Friendly
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 02/03/2022 11:34 AM

Thank you so much Victoria for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

MC
gravatar
Maria C.
Richmond, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
.
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 01/20/2022 03:52 PM

Thank you so much Maria for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Verified Customer
Berkeley, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
BEST SERVICE OUT
SERVICE WAS AMZING IM DEFINITELY COMING BACK AND TELL ALL MY FRIENDS
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 01/14/2022 06:04 PM

Thank you so much Renaye for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

RS
gravatar
Rodolfo S.
San Bruno, CA
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Hanlees Hilltop Hyundai has the Worst customer service i’ve experienced
I will never return to this shop. My 4 year old car’s engine failed and it took close to 5 months to get it replaced. Customer service is so bad. They don’t answer the phone and they don’t call you back when you leave a message
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 01/12/2022 05:43 PM

Thank you Rodolfo for taking the time to write us a review, just know we appreciate your business and I am very sorry to hear your visit didnt go as well. Please give me the oppurtunity to turn this experience around, thanks to your review we are able to improve as a business. Please email me directly. 

Hope to hear from you soon.

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

QF
gravatar
Queen F.
Pinole, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome Service
You can definitely tell they are very busy at this location and under staffed like most businesses but they did their best to attend to me as soon as possible and were very helpful.
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 01/11/2022 04:12 PM

Thank you so much Queen for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

JH
gravatar
Jennifer H.
El Sobrante, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Service dept was very friendly, you can tell they've gotten busy over the last few months but service was still very helpful.
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 12/17/2021 11:21 AM

Thank you so much Jennifer for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

SS
gravatar
Shirley S.
Pinole, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Amazing!
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 12/07/2021 08:42 AM

Thank you so much Shirley for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Verified Customer
San Pablo, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Nallely is the best!
They always get me in and out even when they are super busy!
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 12/07/2021 08:41 AM

Thank you so much Dear client for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Verified Customer
Richmond, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good
They are good
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 11/15/2021 04:29 PM

Thank you so much Dear client for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

MC
gravatar
Maria C.
Richmond, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Nice
Nice
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 11/01/2021 11:46 AM

Thank you so much Maria for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

ER
gravatar
Edwin R.
El Sobrante, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall
Nice easy fast for finish no problem recomet this dealer num# 1
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/23/2021 11:30 AM

Thank you so much Edwin for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

JL
gravatar
Jian L.
Hilltop Mall, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great customer service
Nallely did an excellent job.
MARIANA F., Customer Relationship Manager from Hanlees Hilltop Hyundai responded on 10/20/2021 03:25 PM

Thank you so much Jian for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Businesses Near You
Autometrics
97
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(566 Reviews)
Patti's Auto Care LLC
98
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(644 Reviews)
Sonoma Auto Tech
91
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(407 Reviews)
Walsh Brothers, Inc
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(585 Reviews)
Auto Repair Specialist
88
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(572 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(18)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(2)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(5)
vehicle image
2025 Kona
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(28)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(54)
vehicle image
2025 Santa Cruz
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19)
vehicle image
2025 Santa Fe
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(29)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(12)
vehicle image
2025 Sonata
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(9)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4)
vehicle image
2025 Tucson
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(66)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(31)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.