Service Department's Reviews

4.8

(2,434 Reviews)

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Recent Reviews

William C.

Orlando, FL

03/01/2025

Insurance Fraud

I went to the dealership for an oil change. They sent a salesperson to me to tell me my windshield needed replacement, They showed me a picture of a chipped windshield from a rock and told me that they would replace it while I was waiting. (FYI I checked and there is NO damage to my windshield). She kept insisting that I give her my insurance card, and she would call the insurance company. I was HARASSED, and told her I was not interested MULTIPLE times. I walked out when my ride appeared. I won't be going back to a place that wants to commit insurance fraud.

Kristen D.

Ocala, FL

01/24/2025

IF YOU VALUE YOUR SAFETY, DON'T COME HERE!

I have had problem after problem with Hyundai, but my latest experience is directly caused by this dealership. I feel compelled to share my experience in the hope that it helps others avoid similar issues.

This situation began when my car was in for a warranty catalytic converter replacement (from a previous engine failure—a well-known occurrence among Hyundai’s) and I decided to take proactive steps to ensure my safety following Hyundai’s latest brake recall. I was terrified at the thought of brake failure and expressed my concerns multiple times to my service advisor. He repeatedly assured me everything was fine. To gain peace of mind, I opted to have the brake fluid flushed, thinking it would provide an opportunity to ensure everything was in top condition.

However, during the service, their technician made an error, requiring me to pay to replace my rear calipers due to their oversight. Mistakes happen—fine. I’m willing to move on, as long as my car is safe. After the repair, I asked—multiple times and in writing—whether my vehicle was safe to drive. I was assured it was.

But as soon as I picked up the car, I immediately noticed something was wrong. As a non-mechanic, if I could tell there was an issue, why couldn’t the trained professionals? It turned out I needed new engine mounts, an issue that should have been flagged during the service. I let it go and moved forward.

Now, I’ve discovered that the repair I was forced to pay for due to their mistake was done incorrectly and has been leaking fluid ever since. The very situation I was trying to avoid—brake failure—has now become my reality, all because of their negligence.

When I called the dealership to address this urgent safety concern, I was asked to leave a message for the service director, clearly stating it involved a repair their team performed. Hours passed with no response. I called again, only to be passed to someone named Steven (sp?). Rather than treating my safety concern with the urgency and seriousness it deserved, he dismissed it entirely. He was rude, dismissive, and unwilling to take any responsibility for the mistakes that have now jeopardized my safety.

This lack of accountability and disregard for customer safety is appalling. Hyundai’s negligence has put my life at risk. Despite their reassurances, my brakes are failing due to their faulty work or parts, and I’m left with no resolution and mounting frustration.

No customer should ever be treated this way, especially when their safety is at stake. Hyundai advertises itself as a reputable, trustworthy brand, but this experience has been anything but. Their corporate team, in contrast, was far more professional and compassionate, but the dealerships? Completely unacceptable.

I genuinely hope they step up and make this right. In the meantime, I’m doing everything in my power to hold them accountable. If you value your safety and your peace of mind, I strongly urge you to think twice before entrusting your vehicle to this dealership.

Kristen D.

Ocala, FL

01/24/2025

IF YOU VALUE YOUR SAFETY, DON'T COME HERE.

Oanh S.

Lady Lake, FL

03/31/2023

first time there and couldn't be happier. The welcome and experience with CJ was fantstic.

CJ met us at the door and every step after that was a great experience. Never felt pressured in buying. Took the time to explain the different vehicles and options. the Management and finance dept s were great. They Were able to answer our questions. Our trade in was ok, but understand their position. We left there feeling very comfortable

Would recommend CJ (sales) highly. Hyundai of Central Florida is on Top of our list in dealerships.

D C.

Windermere, FL

07/21/2022

FANTASTIC EXPERIENCE!!

Hyundai of Central Florida is amazing all around. My Dad purchased a car from Jill Burks and had a fantastic experience all around. Jill went above and beyond to make sure my Dad found the right car with the accessories he wanted/needed! Jill also assisted me with my daughter's car, which was in the service department. Jill is professional, compassionate, knowledgeable and hard working! I highly recommend Jill Burks and Hyundai of Central Florida.

Paul B.

Winter Garden, FL

2022 Hyundai Kona

04/06/2022

Service Type: Repair

Verified Customer

Category: Service

Positive Experience

First time there was computer problems. Reset and had positive experience

Geraldine C.

Clermont, FL

2020 Hyundai Sonata

04/02/2022

Service Type: Repair

Verified Customer

Category: Service

How you receive me as a customer

Upon arrival I value my reception. I like that out of thousands of customers "at that moment I am valued as if I'm the only customer." That guarantees my return business along with service needs addressed and not having to come back and forth that too speaks volume for the service team. Keep up fantastic job.

HALEY G R. from Hyundai Of Central Florida responded on 04/04/2022 11:39 AM

Thank you for taking the time to fill out our survey
We always appreciate positive feedback from our customers

When our customers leave here happy, that makes us happy

HALEY ROYAL
HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900

narda b.

Clermont, FL

04/01/2022

Excellent assistance provided by Jill Burks!

I recently went to go look for cars with my daughter. I wanted it to be reliable and safe since it would be my daughter's first car. Jill Burks was amazing throughout the entire experience. She answered all of my concerns as well as making it a memorable experience for my daughter. She always was transparent with the numbers, so we did not have any surprises in the end. Jill Burks is truly a great person; my daughter and I appreciate all of her help.

HALEY G R. from Hyundai Of Central Florida responded on 04/04/2022 11:38 AM

Thank you for taking the time to fill out our survey, your feedback means a lot to us. Please let us know if there is anything else we can do for you.

HALEY ROYAL
HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900

Narda B.

Clermont, FL

04/01/2022

Excellent assistance provided by Jill Burks!

I just purchased my daughter's first car the Elantra 2022. Jill Burks was so attentive, honest, and kind. She was so helpful throughout the whole process, she answered all of my concerns, to find the safest car for my teen. She took into consideration what my daughter liked and my concerns as a mom. She is committed to help her clients, we ordered the car and it arrived earlier than expected, she was working with us on her two days she was off from work to make sure everything was done the way she explained to us since the beginning. Jill made sure we didn't have a single minute of stress dealing with negotiations. She was so transparent with the numbers so that there would not be any surprise numbers in the end. She made this experience wonderful and memorable for my daughter. Jill even made sure to take pictures of my daughter with her car. She even placed a big red bow on her new red car. Jill thank you so much it was so nice meeting someone like you!

HALEY G R. from Hyundai Of Central Florida responded on 04/04/2022 11:38 AM

Thank you for taking the time to fill out our survey, your feedback means a lot to us. Please let us know if there is anything else we can do for you.

HALEY ROYAL
HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900

Meredyth D.

Clermont, FL

2021 Hyundai Venue

03/30/2022

Service Type: Repair

Verified Customer

Category: Service

Great and speedy service

Service was done promptly and professionally. I will be returning for my next required service!

HALEY G R. from Hyundai Of Central Florida responded on 04/04/2022 11:34 AM

Happy to hear that Jorge took great care of you. If there is anything, we can do for you in the future please let us know.

Thanks for taking the time to fill out our survey with a great review

HALEY ROYAL
HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900

Ernest T.

Leesburg, FL

2022 Hyundai Elantra

03/29/2022

Service Type: Repair

Verified Customer

Category: Service

Ernest

I received exceptional service answered all questions that was asked

HALEY G R. from Hyundai Of Central Florida responded on 04/04/2022 11:34 AM

Thank you for taking time to fill out our survey. We are thrilled to know that you had a great experience with us, and we can't wait to work on your car next time.
Have a great day!

HALEY ROYAL
HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900

Kim B.

Minneola, FL

2021 Hyundai Santa Fe

ReScore Review™

03/23/2022

Verified Customer

Category: Service

2021 Santa Fe Shop Again

In the less than one year we have had this vehicle it has now been in the shop more than 30 days. It continues to give us issues and this time it was "fixed" with a band aid and less than a day later the problem came back. It is impossible to get someone to answer the phone in service and I have had to drive to the dealership to either make appointments or see what the status is of my vehicle.

Original Review

03/22/2022

Service Type: Repair

Category: Service

2021 Santa Fe Shop Agaim

Cesar M., Service Director from Hyundai Of Central Florida responded on 03/23/2022 04:12 AM

Thank you for taking the time to fill out our survey, we apologize we did not meet your expectations.

Cesar Marquez
Service Director

HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900
cmarquez@hyundaicfl.com

Verified Customer

Montgomery, AL

2018 Hyundai Tucson

03/22/2022

Service Type: Repair

Verified Customer

Category: Service

Excellent and Timely

I was traveling from out of town when my engine light came on and the engine was having trouble turning over. I also needed to get the car working, as I had a public music concert I was performing in in another city the same weekend. Despite the fact they were very busy, they were extremely accommodating and got my car completed by the next day. Thanks so much team Hyundai!

HALEY G R. from Hyundai Of Central Florida responded on 03/23/2022 12:54 PM

Thank you for coming in for your service needs. If there is anything was can do for you in the future, please let us know.

Thanks for taking the time to fill out our survey with 5 stars.

HALEY ROYAL
HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900

Verified Customer

Clermont, FL

2021 Hyundai Santa Fe

ReScore Review™

03/24/2022

Verified Customer

Category: Service

Transmission Replacement

Everyone was helpful in explaining the situation to me.

Original Review

03/21/2022

Service Type: Repair

Category: Service

Transmission Replacement

Perhaps the transmission might not have had to be replaced if they didn't wait 4 weeks to give me an appointment.

Cesar M., Service Director from Hyundai Of Central Florida responded on 03/21/2022 01:13 PM

Thank you for taking the time to fill out our survey, we apologize we did not meet your expectations. We value and appreciate you as a customer and hope that on your next visit we can meet your expectations.

Cesar Marquez
Service Director

HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900
cmarquez@hyundaicfl.com

Jason H.

Davenport, FL

2021 Hyundai Sonata

03/16/2022

Service Type: Repair

Verified Customer

Category: Service

Oil change service was awesome !!!!!!

You guys are are awesome??

HALEY G R. from Hyundai Of Central Florida responded on 03/18/2022 09:39 AM

Thank you for taking time to fill out our survey. We are thrilled to know that you had a great experience with us, and we can't wait to work on your car next time.
Have a great day!

HALEY ROYAL
HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900

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