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I.N. Touch Automotive & Performance

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(178 Reviews)
94
Write a Review
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Score Details

5 stars
82%
4 stars
10%
3 stars
1%
2 stars
<1%
1 star
6%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

Here at I N Touch Automotive we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Birmingham offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. Here at I N Touch Automotive we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Birmingham offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(205) 703-4005
Visit Website
Closed
Business Hours

Business Hours

Mon
6:00 AM - 4:00 PM
Tue
6:00 AM - 4:00 PM
Wed
6:00 AM - 4:00 PM
Thu
6:00 AM - 4:00 PM
Fri
6:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1020 Huffman Rd Ste A Birmingham, AL 35215
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I.N. Touch Automotive & Performance's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(178 Reviews)
Write a Review
Recent Reviews
AR
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ANGIE R.
Birmingham, AL
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Angie
They are very nice people
SB
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SHARON B.
Birmingham, AL
Nissan JUKE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
The owner was exceptional.
The staff was exceptional very, very good.
MR
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Maurice R.
Birmingham, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
JOB DONE!!!!
I had transmission problems & didn't know who or which shop to chance taking my 2010 Hyundai genesis coupe too, because of many many let downs. I ran across them in my search for mechanic shops with good reviews. It was going to be a chance either way, because I've never been here or know of them other then they were close to my home. After reading their good reviews. I gave them a call & Brad, the owner blew me away. Being so down to earth. Kind & acknowledgeable about his knowledge about the business & appreciating people business & trusting his expertise & in giving them the best & quality service in the fastest time possible. He Diagnosed my problem very quickly. Gave me a durable price & options. And got the job done in less then a week. I will be taking all of my cars & telling anyone I know. Give this company a try. U maybe writing a review just like me. Plus, he's a peoples person. He knows how to communicate with people & give them his best advice. This guy is awesome! Check him out.......MLR
MH
MARK H.
Lake Village, AR
Mazda Protege
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Belt and alternator
My serpentine belt broke right outside Birmingham, and not being from the city I was panicked there trying to get a tow and find a shop. I found both quickly calling around, but as for as the latter, only In Toycg assured me they could deal with my issue and fast. It turned out I also needed an alternator, but Bead and Zack put that and the new belt in efficiently, reassuringly, and quickly. They were also good storytellers, making the short waiting time go by quickly. I was out of the shop before noon and 1200 miles later reached my destination. The car's still running great.
DL
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DEMETRIUS L.
Birmingham, AL
Chevrolet Cruze Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Excellent Service!
The entire crew at IN Touch were all very friendly and knowledgeable. I dropped my car off on Friday and was able to pick up the following Thursday. In and out service was amazing and the work of quality is even better. Definitely would say the best shop I’ve been too and they definitely stay in touch and informative.
SR
Sandra R.
Chevrolet Equinox
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2024
verified customerVerified Customer
10
Engine repair
Although it took awhile due to insurance issues having to be handled. My experience with in touch was great. The team kept me up to date on my car and updates.
KB
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KERRY B.
Birmingham, AL
Buick Enclave
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Satisfied Customer!!
I.N. Touch Automotive always delivers quality service to my vehicles. The customer service is excellent as well. Thankful to to have such a top notch reliable repair shop on speed dial.
Brad S. from I.N. Touch Automotive & Performance responded on 09/25/2024 09:37 AM

We appreciate your fantastic feedback! It’s great to know that our quality service and customer care are hitting the mark. We aim to be that reliable friend you can always call on for your vehicle's needs. If your car ever needs extra pampering or just a chat, we’ll be here, ready to roll up our sleeves (or should we say, put on our mechanic gloves)? Keep driving with confidence!

Verified Customer
Birmingham, AL
Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2024
verified customerVerified Customer
10
Limp mode
My car was acting a fool I was trying to figure out what was wrong with it but these guys really came through for me and figured it out QUICK! I will definitely come back if I have anymore problems or issues because the job will get done fast!
Brad S. from I.N. Touch Automotive & Performance responded on 09/07/2024 09:33 AM

We're glad to hear we were able to tame that unruly car of yours! It sounds like it was putting on quite the performance, but we're happy our team could step in and save the day. When it comes to automotive drama, we're here to bring the fast solutions. If your car decides to misbehave again, you know where to find us for another speedy resolution. Your engine's best friend is just a visit away!

AP
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AARON P.
Trussville, AL
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2024
verified customerVerified Customer
10
Brakes all around
It was timely and clear
Brad S. from I.N. Touch Automotive & Performance responded on 08/17/2024 09:35 AM

We appreciate your feedback and are delighted to hear that you found our service to be timely and clear. Providing efficient and transparent service is one of our top priorities, and we are glad that we met your expectations. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

GT
GEORGETTE T.
Birmingham, AL
Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2024
verified customerVerified Customer
10
Down to earth automotive specialists!
I had just driven my car off the lot, when the car told me that it needed to be serviced, by the service light being on. I called the car lot first, they told to call the warranty people. I did, they told me to take it to I.N Touch. I am glad that I did, I felt like they saw me as someone. Not just a dollar sign, they looked at my car, made me feel at ease with trusting them to take car of my car. I highly recommend them to anyone looking for great work, great atmosphere, and great automotive specialist that go beyond taking care of just your car!!!
Brad S. from I.N. Touch Automotive & Performance responded on 08/06/2024 09:34 AM

We appreciate you taking the time to share your experience, and we're glad that we were able to make you feel valued and take care of your car needs. Our team is committed to providing excellent service and creating a welcoming atmosphere for all our customers. Thank you for recommending us, and we look forward to serving you again in the future!

JB
JAMES B.
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2024
verified customerVerified Customer
10
Great service
Great service and worked with the warranty company so I didn't have to.
Brad S. from I.N. Touch Automotive & Performance responded on 07/29/2024 09:33 AM

Thank you for sharing your positive experience with our service, we're glad to have been able to help you out with your warranty claim. It's always our goal to make the process as smooth as possible for our customers. We appreciate your business and hope to assist you again in the future with any automotive needs.

DJ
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DORIS J.
Birmingham, AL
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2024
verified customerVerified Customer
10
knowledgeable?
I love this place since the first time I went. I don't think or I know I'm not taking my car to anyone else. They're very knowledgeable, friendly, helpful, and they work in a very timely manner. The owner, Brad, is the greatest. His guys are awesome as well
Brad S. from I.N. Touch Automotive & Performance responded on 07/27/2024 09:35 AM

We're thrilled to hear that you've had such a fantastic experience with us! Our team takes great pride in providing top-notch service, and we're delighted to hear that you found our staff to be knowledgeable, friendly, and efficient. We'll be sure to pass along your kind words to the entire team, including Brad. Thank you for your support, and we look forward to providing you with the same excellent service in the future!

RL
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Rodney L.
Birmingham, AL
Chevrolet Cruze Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2024
verified customerVerified Customer
10
Great service
Everything they have done toy car has been really on point,I seriously recommend them,price is reasonable,work is professional guys are friendly and when you get your vehicle the owner always say have a blessed day.
Brad S. from I.N. Touch Automotive & Performance responded on 06/24/2024 09:33 AM

We're thrilled to hear that you're impressed with our service! Thank you for recommending us and for your kind words. We aim to provide professional work with a friendly touch, and it's great to know that you had a positive experience with us. We look forward to seeing you again in the future.

DK
DEBRA K.
Birmingham, AL
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2024
verified customerVerified Customer
10
Good and fast service
Very professional and fast service
Brad S. from I.N. Touch Automotive & Performance responded on 06/04/2024 09:34 AM

We're thrilled to hear that you had a great experience with us! Providing professional and speedy service is what we aim for. Thank you for taking the time to share your feedback, and we look forward to serving you again in the future!

TL
TED L.
Toyota Sequoia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2024
verified customerVerified Customer
10
Great job
I recommend this auto mechanic shop to anyone
Brad S. from I.N. Touch Automotive & Performance responded on 05/21/2024 09:33 AM

Thanks for the stellar recommendation, Ted! We're thrilled to hear that you had a positive experience with us. If you have any friends or family in need of automotive services, feel free to send them our way. We appreciate your support and look forward to serving you again in the future!

Service Coupons and Posts
Thank you for the fantastic shoutout! Our staff puts the "auto" in "automotive excellence!" 🚗✨ We're thrilled you had such an exceptional experience. Your kind words fuel our drive! #CustomerAppreciation #INTouchAutomotive
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🚗✨ We’re thrilled to hear our team made your experience smooth and friendly! Our crew loves keeping you informed, even more than we love a full tank of gas! 😄 Thanks for the awesome review—you're the real MVP! #INtouchAutomotive #BestShopEver
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We're thrilled to be your go-to auto repair shop! ?? Quality service and excellent customer care are our fuel! Thanks for making us your top choice—your ride is in good hands with us! ? #CustomerAppreciation #ServiceWithASmile
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We're thrilled to hear that we hit the sweet spot with clear communication and timely service! ?⏰ We aim to keep your ride running smooth and your mind at ease. Thanks for trusting I.N. Touch Automotive & Performance! #AutoCare #TimingIsEverything
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We're thrilled to hear you felt at home with us! ? Our team believes in treating every vehicle—and driver—like family, not just a dollar sign. Thanks for the shout-out! ?? Your recommendation means the world to us. #WeCare #INtouchAutomotive
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?? We're blushing over here! Thank you for the fantastic review! We're thrilled to be your go-to for all things automotive. Brad and the team appreciate the love. Remember, we treat your ride like our own! ? #CustomerAppreciation #AutoLove
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We love that our work on your toy car hit the mark! ? Thank you for the kind words about our friendly team and reasonable prices. We’re all about blessings and good vibes here at I.N. Touch! ?✨ #CustomerAppreciation #BlessedAtI.N.Touch
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?? Speedy service with a dash of professionalism? Sounds like a winning combo! We're thrilled you had a great experience—our team works hard to keep your ride in top shape! Thank you for the kind words! ? #FastAndFurious #InTouchAuto
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Thank you for your fantastic review! We’re thrilled to be your go-to auto mechanic! ?? We promise we’ll keep your wheels turning smoother than a well-oiled machine! Come back anytime! #AutoCare #InTouchPerformance
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?✨ We're thrilled to hear our crew made a pit stop in your car care journey! Glad Brad and the team could drive you in the right direction. Here’s to future road trips (and repairs)! ?️? #InTouchAutomotive #CarCareExperts
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Thanks for the awesome review! ? We believe in honesty—no pressure here, just good vibes and great service. We're thrilled you found us convenient and straightforward! Come back anytime; your car will love us! ? #AutoCare #HonestyIsKey
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Thanks for the love! ? We're stoked you think we're cool and appreciate our professional touch! ?? We're here to keep your ride in tip-top shape without breaking the bank. Swing by anytime! #CarCare #CoolDudesAuto
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Thanks for the stellar review! ? We're thrilled to hear you had an "11/10" experience with Brad and Jr. ?? They always aim to impress! We appreciate your recommendation—there's no better compliment! ? #CustomerLove #INTouchAuto
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Huge shoutout to our amazing team! ?️? Brad and JR know how to make your car feel like a VIP! ?? Thanks for trusting us to keep you cruising smoothly! We’ll always treat your ride right! #AutoCare #InTouchPerformance
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We're thrilled your vehicle is back on the road and driving like a dream! ?? Our team loves making your auto worries disappear faster than a pit crew at a race! ? Thanks for the shoutout! #AutoMagic #INTouchPerformance
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?? We're blushing! Thanks for the kind words! At I.N. Touch Automotive & Performance, we strive to make repairs as smooth as a freshly waxed hood. Come on by anytime—great people here to keep your ride in tip-top shape! ? #AutoMagic #GreatService
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? Thank you for the raving review! ? We're thrilled to hear you enjoyed your visit and the free oil change. We truly appreciate your support and look forward to serving you again. #CustomerSatisfaction #AutomotiveExcellence
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review! We're thrilled to hear about your 5-star experience ?! Providing top-notch service and putting a smile on our customers' faces is what drives us ?? #HappyCustomers #CustomerSatisfaction
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Wow, we're thrilled to hear about your experience, Moenique! ?? Thanks for giving us a chance to get your car back into tip-top shape. #CustomerSatisfaction #INTouchAuto
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? Thanks for choosing I.N. Touch Automotive & Performance! ⭐ We're thrilled to have fixed your car in a flash. Thanks for the 5-star review! Your trust means everything to us! ? #HappyCustomers #AutoRepair
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Thanks for the stellar review! ? We're thrilled to have provided you with timely and thorough service. Your confidence means the world to us! #CustomerSatisfaction #Grateful
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? We're so glad we could help you out and get you back on the road! Thanks for the ⭐️⭐️⭐️⭐️⭐️ review! We appreciate the kind words and the biscuit story made us chuckle! #CustomerAppreciation #FiveStarReview
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Thank you for the glowing review! ? We're thrilled to hear about your positive experience with us. Your recommendation means the world to us! ?? #CustomerSatisfaction #AutomotiveExcellence
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Thanks for the 5-star review, Iris! We're thrilled to hear that you found our services very professional. ? Our team is committed to providing top-notch automotive care! #CustomerAppreciation #ProfessionalService
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Thanks for the 5-star review, Jacqueline! ? We're glad you enjoyed our quality work and customer service. We appreciate your recommendation! #CustomerSatisfaction #AutoCare
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Thanks for the 5-star review! ? We're thrilled to hear you enjoyed our great service and team. We look forward to seeing you again soon! #CustomerSatisfaction #AutoCare
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Thanks for keeping it real, Gavin! ?? We're glad you're part of the I.N. Touch Automotive family. Your support keeps us revved up to deliver top-notch service every time! #CustomerAppreciation #Grateful
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Thanks for the 5-star review, Rickey! Glad to be your go-to for all things auto. We'll keep the great work coming. ?? #CustomerAppreciation #INtouchAuto
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Thanks for the love, Brigitte! ? We strive to provide top-notch service at pocket-friendly prices, all while maintaining a cozy, family-like vibe. We're thrilled to keep you on the road! #FamilyBusiness #CustomerSatisfaction
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Thanks for the glowing review! We're glad we could keep your daughter's truck in top shape. We appreciate your trust and look forward to seeing you and your vehicles again. ?? #CustomerSatisfaction #AutoRepair
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?? Thanks for the 5-star review! We're thrilled to be your go-to mechanic. Your kind words mean the world to us! The I.N. Touch team is here for all your automotive needs. #CustomerSatisfaction #Grateful
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Thanks for the kind words, Vergie! We're thrilled to hear you had a great experience with us. We appreciate your recommendation and look forward to working with you again in the future. ?? #CustomerAppreciation #INtouchAutomotive
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Thanks for the 5-star review! We're glad you appreciated our top-notch service and friendly staff. ?? #CustomerSatisfaction #TopService
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We're thrilled to hear you had a 5-star experience, Maria! ?? Our team takes pride in delivering top-notch service. Thanks for trusting us! #CustomerSatisfaction #InTouchAutomotive
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Thanks for the kind words, Harlan! ? We take pride in making time for our customers. Brad and the team are thrilled to hear your feedback! ?? #CustomerSatisfaction #INtouchAuto
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? We're thrilled to hear about your experience, Gavin! Treating every vehicle like our own is our motto. Thanks for the amazing review. We're here for all your automotive needs! #CustomerAppreciation #INtouchAuto
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Thanks for the 5-star review, Tedarius! We're thrilled to hear about your experience. ? Our team is always here to keep your ride in top shape. #CustomerAppreciation #INtouchAuto
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Thanks for your kind words! We're thrilled to hear you enjoy our friendly service and our process. Your support means a lot to us! ? #CustomerAppreciation #5StarReview
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⭐️? We're thrilled to hear about your experience, and we're glad Brad could help your truck perform its best. Thanks for the recommendation! #INtouchAutomotive #HappyCustomers
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????? Thank you for sharing your experience! We're thrilled to hear we could help you out and keep you informed every step of the way! #INtouchAuto #Birmingham ?✨
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