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SureCritic / J & H Automotive
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J & H Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(529 Reviews)
92
Write a Review
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Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(561) 795-2599
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
180 Business Pkwy Suite A1 Royal Palm Beach, FL 33411
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J & H Automotive 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(529 Reviews)
Write a Review
Recent Reviews
SS
Steven S.
West Palm Beach, FL
Buick LaCrosse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
Category: Service
Steven said the business was courteous and the vehicle was done on time. He said the business priced what they quoted.
Recommended
MD
MICHAEL D.
West Palm Beach, FL
Chrysler 300
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2025
verified customerVerified Customer
9
Used them a 3 Times
First time I used them, they were great. Found the problem, had me order the part (long story), got me back up and running.

Second time I used them, replaced motor mounts. They went bad with in 6-7 months.

Third time, called them about the motor mounts, they asked why I didn’t bring it in sooner. I don’t drive much working from home. Replaced the part under warranty. Then they told me I had a radioactive leak, I knew it and it was small. Still a leak none the less. They replaced it but I didn’t like they replaced the upper and lower radiator hoses without asking me. Reusing the old ones wouldn’t have caused any issues in their part as they were hired to replace the radiator. I know mine were still good or I could’ve replaced them at some point at home myself. Didn’t occur to me to say anything because I thought I would be asked first since they were not bad in my opinion having checked them out before I took it in changing my oil and I notice Ed the radiator leak and looked at all parts including hoses to check the leak. $80.00 in hoses, I definitely would’ve done it myself at home…when they needed to be changed. Times like that are subjective and my opinion I could’ve used them but shops like to give you lie ce of mind with new parts. I still would’ve liked to have been given the option. Radiator hoses are a simple replacement but I didn’t get the option to say yes or no to changing them. So before you get work done and you know something about cars, make sure you ask them not to replace anything that’s just attached unless it needs to be changed.

Just make sure you know how long your warranty is for your parts/repair and to specifically ask them not to changes any hoses/items that can be reused like many of us have done repairing our cars without any issues, like radiator hoses. That $80 could’ve been spent on dinner and drink for me and my old lady.

I gave them 4 stars and 9 on high likely I would recommend them to a friend or colleague for the reasons I listed.
AD
ALICE D.
West Palm Beach, FL
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Outstanding Service
If you are looking for an honest, professional and knowledgeable auto repair shop that operates with excellence and integrity look no further.

From my first phone call, the estimate and repair I felt respected, informed and knew my car was in good hands. Everything that was promised and quoted was delivered exactly as promised. I will be going back and highly recommending J&H Automotive.
CB
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CURTIS B.
West Palm Beach, FL
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Excellent service
Excellent service, identifies the problem, gives detail information and solutions. Extremely happy with service. Highly recommended.
EE
ERICA E.
Loxahatchee, FL
Jeep Patriot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Very professional and understands the customer sense of urgency
Very professional and understands the customer sense of urgency.
CH
CHRIS H.
Loxahatchee, FL
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Happy customer
I'm very happy they do excellent work and are very helpful and polite
WP
Wilbert P.
Loxahatchee, FL
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Wilbert said they were patient and helped with every situation to get his vehicle fixed. It was left over a week and he was very happy with them.
Recommended
RW
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RICK W.
West Palm Beach, FL
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Excellent like always
We have been going to J&H for years and will continue to keep going. I trust them to do what is right every time.
CS
COLLEEN S.
West Palm Beach, FL
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Honest Shop Highly Recommend
My husband has always taken our cars to the dealership but lately I feel they overcharge by quite a lot. I have had two jobs done at J&H for two different cars and their prices always seem fair and reasonable. Their timing to get the work done is quick and amazing. Also they really explain the work and I feel like they are fixing what needs to be fixed and not trying to do unnecessary work. Highly recommend!
HK
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HOWARD K.
West Palm Beach, FL
Chrysler 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Wonderful. Family Service
Great. Reliable. Service
DC
DONNA C.
West Palm Beach, FL
Ford EcoSport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great work
I love taking my cars there for repairs. They are very quick smart and honest company. Keep up the great work guys
RM
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RALPH M.
West Palm Beach, FL
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Good auto mechanic shop!
Great service! Better then auto dealerships
JM
JOSEPH M.
West Palm Beach, FL
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
9
Fast reliable honest service
Had the car back within a few days and have no problem with my daughter driving it to work and school and they stayed within my budget on the repairs; brakes and transmission gasket and didn't break the bank. Polite and professional service.
CB
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CURTIS B.
West Palm Beach, FL
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2025
verified customerVerified Customer
10
Service
The service was done on time and professional. I was updated all through the process.
GR
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GWEN R.
West Palm Beach, FL
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
None
Always good service and good people.
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