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Jim Barbey Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,644 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
95
Net Promoter Score ®

Business Details

About

Jim Barbey Automotive has developed a reputation for exceeding our customers’ expectations and treating our customers fairly and with respect. Our customers know that we stand behind our service and repair work which keeps our customers happy! We are growing and have just recently expanded our shop! We now have seven full-service bays and Jim Barbey Automotive has developed a reputation for exceeding our customers’ expectations and treating our customers fairly and with respect. Our customers know that we stand behind our service and repair work which keeps our customers happy! We are growing and have just recently expanded our shop! We now have seven full-service bays and a lovely waiting area.

Our services include full auto and fleet repairs, and tire sales available with computerized balancing. We are also an authorized Maryland Inspection station and a Maryland certified emissions repair facility.

We offer a fully computerized office and repair shop to ensure all repairs are fixed with a minimum of downtime and expense. All of our technicians are ASE certified and are carefully chosen for courtesy, professionalism, and competence. Before our ASE Technicians service your vehicle they will fully explain the service and/or repair needed and then give you an estimate. No repairs are performed without an approved estimate first. Not only will our ASE Technicians service your vehicle, but they will keep a detailed record of all service/repairs that are performed on your vehicle. If you, our customer, are not satisfied with our service, we will do all in our power until you are completely satisfied!
...more

Categories
Auto Repair, Tire Sales and Repair, Oil Change
Contact
(410) 335-8848

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
10821 Philadelphia Rd White Marsh, MD 21162-1717

Affiliations

ASE - Master Certification
Jim Barbey Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,644 Reviews)

BM
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Brian M.
White Marsh, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Always quick honest service from Jim and the team !
Jim and his team Always provide professional honest work at a very reason rate . I’m not dealing with fly by night shops that’s why Jim Barbey Automotive is always our only choice !

JF
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Joanne F.
Perry Hall, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Immediate attention and speedy solutions
They never are too busy to talk to you right away, as a walk in or on the phone. Also quick to find the the solution and complete repairs.
Jim B. from Jim Barbey Automotive responded on 04/24/2025 09:31 AM

We're glad to hear that our team has been on the ball when it comes to communication and swift repairs. It’s always our goal to make sure you feel heard, whether you’re walking through the door or giving us a call. If we can ever help with anything else, just swing by or dial in—no appointment needed, we promise! Your kind words mean a lot to us.


NG
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Nick G.
Perry Hall, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Best Shop in Town
Love these guys. They are friendly, efficient and TRUSTWORTHY!
Jim B. from Jim Barbey Automotive responded on 04/14/2025 09:31 AM

We appreciate your glowing review! It's great to hear that you found our team friendly and efficient. We're hard at work to ensure that trust is at the core of everything we do. If we can help keep your vehicle running smoothly, you know where to find us!


AF
Al F.
Forest Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
Category: Service
Al said everything was good.
Recommended
Jim B. from Jim Barbey Automotive responded on 04/12/2025 09:32 AM

We're glad to hear everything was good! It sounds like we hit the sweet spot with your experience. If we can assist you with anything else—whether it's automotive questions or just to share some car-related dad jokes—we're here for you!


CM
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Clara M.
Perry Hall, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Prompt and clear
I appreciate the clear way the work on the car was explained to me. I also appreciate the work was able to get done all that day at a reasonable price.
Jim B. from Jim Barbey Automotive responded on 04/11/2025 09:31 AM

We're glad to hear that the explanations were as clear as your vehicle's shiny new finish! It's important to us that our customers understand the work being done and feel good about the value they're getting. If only we could explain all car troubles as simply as we do a good cup of coffee! We're here for any future automotive adventures.


EL
Edgar L.
Middle River, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Edgar said the service was much faster than expected, had the vehicle fixed in under a day's time, fair prices and well-serviced.
Recommended
Jim B. from Jim Barbey Automotive responded on 04/09/2025 09:31 AM

We're glad to hear you experienced such speedy service! It's like we have a pit crew in the back, ready to spring into action. We appreciate you taking the time to share your thoughts, and we’re always here to keep your vehicle in tip-top shape without breaking the bank. If you find yourself in need of more automotive wizardry, you know where to find us!


NM
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Norman M.
Nottingham, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/06/2025
verified customerVerified Customer
6
A little let down...
I have been coming here by a stroke of good luck & word of mouth with zero complaints for almost 2 years. But after a gasket replacement, my car took a nose dive with problems and bad installation. Things were corrected but the aftermath led to others concerns (already present but greatly exaggerated post install). I had another recommended part replacement to correct the exaggerated issues but that lead to no correction and $270 lighter in the pocket. My car has high mileage but it can't be the reason for everything. The team there is great but I need a proper diagnosis and plan. Don't want to go the the dealership and get overcharged based on commission. Sorry S****.

LS
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Lisa S.
Joppa, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
10
Great experience
Quick anx easy. Got in at 8am for a statw inspection and was out about 50 minutes later. Thank you guys for being so thorough.
Jim B. from Jim Barbey Automotive responded on 04/05/2025 09:31 AM

We appreciate you taking the time to share your experience! It sounds like you had a speedy visit—who knew a state inspection could feel like a pit stop at a racetrack? We're glad to hear our team was thorough and got you on your way in no time. We look forward to keeping your vehicle in top shape!


TB
Tayvon B.
Middle River, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2025
verified customerVerified Customer
Category: Service
Tayvon said they have good customer service and they're very friendly. The guy that answers the phone said their schedule was full, but still managed to fit him in. He appreciated that.
Recommended
Jim B. from Jim Barbey Automotive responded on 04/05/2025 09:31 AM

We're happy to hear that you had a positive experience with our customer service team! It's always our goal to be friendly and accommodating, even when our schedule resembles a game of Tetris. We're glad we could fit you in and help out. If there's anything else you need, don't hesitate to reach out!


BE
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Barbara E.
Parkville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
10
Oil leaks.
They are exceptionable. Everyone is very helpful and friendly. Work is always done efficiently.
Jim B. from Jim Barbey Automotive responded on 03/24/2025 09:31 AM

We appreciate you taking the time to share your experience. It's great to hear that our team made a positive impression with their friendly and helpful service. Efficient work is our motto, and it sounds like we're hitting the mark. We're always here to keep your ride running smoothly!


TP
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Theresa P.
Parkville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Routine maintenance
Jim Barbey Automotive is the best place to take your vehicle. They are always courteous, and patient withy crazy schedule, and always get me in. The work is superb, and they are straightforward and honest regarding what I need for my vehicle to be at its best! I highly recommend them.
Jim B. from Jim Barbey Automotive responded on 03/21/2025 09:31 AM

We're glad to hear you had such a great experience with us! It's our mission to keep all vehicles in top shape while juggling everyone's busy schedules—definitely no small feat! We're proud to offer straightforward service because the only thing confusing around here should be your vehicle's owner's manual. Your recommendation means a lot to us, and we look forward to keeping your wheels turning smoothly.


Verified Customer
Port Deposit, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Oil change
The best place to take your vehicle for maintenance. So honest and very efficient.
Jim B. from Jim Barbey Automotive responded on 03/15/2025 09:31 AM

We're so glad to hear you found us to be honest and efficient—two traits we think are pretty essential in the automotive world. It sounds like we might just be on the road to becoming your favorite pit stop for vehicle maintenance! If you need anything else for your ride, just swing by. Keeping your vehicle happy is our goal.


DF
Danny F.
Middle River, MD
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
Category: Service
Danny said everybody was really nice. The mechanic talked to him and showed him what was wrong with his vehicle. The mechanic was very knowledgeable. Danny said it was a little pricey.
Recommended
Jim B. from Jim Barbey Automotive responded on 03/12/2025 09:31 AM

We're glad to hear that our team made a good impression and that the mechanic took the time to explain things to you – who doesn't appreciate having a car doc who speaks a language we can all understand? We understand that car care can sometimes feel like a luxury service, and we appreciate your candid feedback on pricing. It's always our goal to provide value alongside quality service. If you have any further thoughts or questions, feel free to reach out. Safe driving!


JS
Jessica S.
Abingdon, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
Category: Service
Jessica stated they are friendly, they are kind, they do good work.
Recommended
Jim B. from Jim Barbey Automotive responded on 03/06/2025 09:31 AM

We appreciate you taking the time to share your experience! It's always our goal to create a friendly and kind atmosphere while delivering top-notch service. If our work could bring a smile to your face, that’s a win in our book. We’ll keep up the good work, and maybe one day we'll have to put together a "friendliest team" award!


KB
Kimberly B.
Nottingham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
Category: Service
Kimberly said it was fast and efficient.
Recommended
Jim B. from Jim Barbey Automotive responded on 03/06/2025 09:31 AM

We're glad to hear about your speedy and efficient experience! It's like we have a pit crew over here ready to get you back on the road in no time. We appreciate your feedback and are always here to keep things running smoothly for you.

Service Coupons and Posts
Thanks for your speedy review! 🚗💨 We're thrilled you found us fast and efficient—just like our service!
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Thank you for the kind words! We’re revved up to hear you had a fantastic experience—your recommendation means the world to us! 🚗✨
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Thanks for the awesome feedback! 🚗💨 We promise to keep the speedy service rolling—faster than your morning coffee! ☕️😄
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We're thrilled to have gotten your Mustang back on the road! ?? It’s our mission to keep you driving smoothly—no strings attached! Thank you for your trust! ?
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Thanks for the great review! We're thrilled you made it to Hershey for your camping adventure! ?️?✨ Safe travels!
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Thanks for the kind words! ? We're thrilled to keep your wheels turning and your worries at bay. See you soon! ?
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Thank you for the excellent review! ?✨ We're thrilled to keep your wheels turning smoothly!
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We're thrilled to hear you enjoyed our service! ? Being upfront is our jam—like your car’s check engine light, but not as alarming! ? Thanks for the awesome shout-out!
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? Thanks for the 5-star review, Earl! ? We're thrilled you had a great experience with our quick and reliable service. We hope to see you again soon! #CustomerAppreciation #FiveStarService
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We're revving our engines with joy because of your awesome review! ?? We're glad you had a great experience with us. Thanks for the support! #CustomerSatisfaction #TopNotchService
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? Thanks for the amazing review! Our team is thrilled to hear such kind words. We aim to provide top-notch service with a touch of humor! ?✨ #CustomerAppreciation #AutoRepair
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Thanks for the fabulous 5-star review! We're thrilled to hear you had a great experience at Jim Barbey Automotive. ?? #CustomerAppreciation #FiveStarService
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We're glad we could get you back on the road, Ron! ? Thanks for the kind words and 5-star review. We hope to see you again for all your automotive needs! #HappyCustomer #AutoRepair
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Thanks for the stellar review, Sara! ? We're thrilled you enjoyed our friendly and knowledgeable service. We appreciate your support and look forward to seeing you again! #CustomerAppreciation #FiveStarService
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Thank you for your 5-star review, loyal customer! We appreciate your trust and referrals. ?? #JimBarbeyAutomotive #ExcellentService #TrustworthyAdvice #CustomerReferrals #WhiteMarsh
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Thanks for the kind words, Gary! We're proud to have been serving White Marsh for years and are always happy to go the extra mile for our customers. ? #JimBarbeyAutomotive #WhiteMarsh #CustomerService
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Thanks for the great review, Carolyn! ? We're so glad you had a great experience with us at Jim Barbey Automotive. ? #WhiteMarsh #CustomerSatisfaction #HappyCustomers
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Thanks for the kind words, Michael! We're thrilled to hear you have the upmost confidence in us! ? #JimBarbeyAutomotive #WhiteMarsh
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