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SureCritic / Auto Maintenance / Laguna Viejo Auto Service, Inc.
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Laguna Viejo Auto Service, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,075 Reviews)
91
Write a Review
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Score Details

5 stars
92%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

Laguna Viejo Auto Service has been serving the Mission Viejo, CA since 1994. Laguna Viejo Auto Service has been serving the Mission Viejo, CA since 1994.

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(949) 582-7262
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
25752 El Paseo Ste A Mission Viejo, CA 92691
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Laguna Viejo Auto Service, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,075 Reviews)
Write a Review
Recent Reviews
Verified Customer
Laguna Niguel, CA
INFINITI Q60 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Excellent
Always have a good experience here. I appreciate their honest, hard work and friendly customer service
FS
FORREST S.
Laguna Hills, CA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Customer
Had wonderful help with my car
JM
JOHN M.
Laguna Hills, CA
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Battery service
The work done to test and service my questionable battery was excellent and honest.
JM
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JOSEPH M.
San Clemente, CA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Continue to be happy
Staff is always friendly, informative and communicative.
SB
SAM/PATTY B.
Laguna Hills, CA
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Been a customer for 10 years.
Great communication..... accommodating my
schedule.Great work at a fair price. Been a customer for 10 years and have never had a problem.Always a pleasure
ME
MARLENE E.
Laguna Niguel, CA
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
A very positive experience
Very accommodating. I went for a battery check and additional requested an oil check. The service was quick. I was kept advised what was happening. I was treated with kindness and understanding
MR
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MELISSA R.
Laguna Niguel, CA
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Very good service
They were on time and did a good job.
KM
KENT M.
Mission Viejo, CA
Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
9
Trustworthy, competent, friendly.
Always consistent competent servce. Easy to work with & they have my trust which in my opinion is a must.
Verified Customer
Laguna Hills, CA
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Ac fixed.
Pulled in with ac not cold. Fixed in a few hours. Great service
GC
GREG C.
Laguna Hills, CA
Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Reliable
You can always trust these folks. Reliable, dependable and honest.
JH
JEAN LEE H.
Laguna Hills, CA
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Immediate & accurate assessment/ In & Out
AAA referred me to Laguna Auto when my car broke down and I left it overnight. Very nice and safe location where I was comfortable waiting for an Uber - nice covered bench to sit when started to rain.

They opened at 8:00am and called me with a diagnosis by 8:30. I had a broken axel and I requested that they replace the other as well. Some shops will not replace a part (with good reason) unless it is broken. However - I drive 500 miles a week and had already replaced both axels in less than a year.

Their willingness to do a repair as preventative maintenance has saved me another time without my car and that is invaluable!!!

Thank you Laguna Auto - she is driving like a young car again.
TM
TESSA M.
Laguna Hills, CA
Dodge Challenger
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/17/2025
verified customerVerified Customer
2
Overall review
They were very available when I broke down on the road and had a very quick same day slot for me to get my car inside their shop. On the other hand they were extremely expensive for a diagnostic and repair compared to every other shop in the area so be prepared. One of the mechanics working on my car was not personable and had an extremely bad attitude overall to me and my dad as customers making us have no interest to go back. My car also went in the shop with a full battery and left the shop two days later with a dead battery :/ If you have the means to afford their prices, I know they are great mechanics there who will fix the issue well but for us it was not a great experience.
JT
JIM T.
Mission Viejo, CA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Strange engine noise in my 04 F150 for several weeks. John and his tech quickly diagnosed it and replaced a defective alternator. Thanks for the expert diagnosis and repair.
Strange noise was quickly diagnosed by John and his tech. A defective alternator was replaced. Thanks for the great service.
CL
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CAROL L.
Laguna Hills, CA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
9
Great customer service!
I bring my care for regular maintenance. I am always treated with courtesy and great customer service.
KD
KAREN D.
Dana Point, CA
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Smog check
Quick, friendly ,great price!!
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