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SureCritic / Larry H. Miller Collision Center Boise
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Larry H. Miller Collision Center Boise

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(31 Reviews)
34
Write a Review

Score Details

5 stars
71%
4 stars
6%
3 stars
10%
2 stars
4%
1 star
9%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
34
Net Promoter Score ®

Business Details

Categories
Contact
(208) 947-6578
Visit Website
No Business Hours Provided

Business Hours

* America/Boise
222 S Auto Dr Boise, ID 83709-0748
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Affiliations

Larry H. Miller Collision Center Boise's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(31 Reviews)
Write a Review
Recent Reviews
GS
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Gloria S.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
verified customerVerified Customer
10
good
delay in getting the parts
JN
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James N.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
They fixed my car up, like new
What more can you ask
CW
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Charles W.
Subaru Outback
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2025
verified customerVerified Customer
0
Felt like The Invisible Woman...
Repairs were done well and on time, however staff appeared to struggle with the ability to address my husband and I equally. Really confused us as it was my vehicle and I'd taken primary dealing with the issue prior to that point. We both attempted to redirect them to me several times, but apparently "You should ask my wife" was too subtle. Appreciate the repairs being done well and on time, but won't be going back.
Shane H. from Larry H. Miller Collision Center Boise responded on 03/21/2025 06:17 AM

We appreciate you taking the time to share your feedback. It's great to hear that the repairs were completed effectively and on schedule — our team takes pride in their work. However, it sounds like there was a small communication hiccup. We aim for everyone to feel equally valued, and we're sorry to hear that wasn't the case during your visit. Your experience is important to us, and we'll make sure to address this internally. Best of luck with your vehicle, and we hope it keeps running smoothly for you!

ML
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Marti L.
Subaru Crosstrek
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/24/2025
verified customerVerified Customer
10
Excellent Service but overpriced
Labor estimate was 2-1/2 hrs. Job was completed by 2 men in 10 minutes. But I was still charged 2-1/2 hours.
Shane H. from Larry H. Miller Collision Center Boise responded on 03/10/2025 09:48 AM

We appreciate your feedback regarding the labor estimate for your recent service. It sounds like our team could have put on a magic show instead of just getting the job done so quickly! However, we understand that it can be frustrating when actual time doesn't match the estimate. We strive for transparency in our pricing and labor estimates, and your concerns will help us improve our process. If you would like to discuss this further, please don't hesitate to reach out. Your satisfaction is important to us, even if the clock seems to tick differently at times.

FF
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Frank F.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
Larry H. Miller Collision Center Boise
Great Staff
GT
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Geneal T.
Subaru Ascent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
10
Very doable!
Professional service ... easily accomplished ... polite ... had a comfort level ... my concerns were addressed and listened to.
RR
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Ronald R.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
8
From beginning to the end, the repair was done correctly and on time .
The estimate was done and submitted to the insurance company with no issues. The repair was started and completed correctly on time.
It all worked out!
CP
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Carlee P.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2024
verified customerVerified Customer
10
5 stars
Tony M. was awesome! Super nice and professional got the work done in 1/2 the time he estimated. Really happy with the results.
CB
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Charles B.
Subaru Outback
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/21/2023
verified customerVerified Customer
0
Worst repair experience of my life
Poor communication, rude behavior and terrible workmanship.
WM
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Winona M.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2023
verified customerVerified Customer
10
Courteous, helpful & super repair job.
Very happy with the staff and repairs.
They were very backed up with car repairs, but kept us informed on the time work would be done and work was completed 3 days ahead of time.
MN
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Marcy N.
Subaru Forester
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/09/2023
verified customerVerified Customer
9
Subaru Forester repair
Everyone was very responsive and easy to deal with.
LV
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Linda V.
Subaru Outback
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/13/2023
verified customerVerified Customer
5
Unhappy customer
I have had repairs done here in the past, and I was totally satisfied so when my insurance company recommended this company, I decided I would go with them. But this time I had just the opposite experience. The car looks fine for now except for because they disconnected my battery, now one of my windows is not working.
Shane H. from Larry H. Miller Collision Center Boise responded on 07/24/2023 02:07 PM

Thank you for your review Linda. I apologize for your experience and understand your frustration. We take customer satisfaction seriously and we would like to make this right. Feel free to contact me directly so I can answer any questions and make sure you are completely satisfied with your repair. Shane Holloway Center Manager 208-947-6578

EW
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Erin W.
Subaru Outback
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/16/2023
verified customerVerified Customer
0
Horrible communication. Never use Larry miller
Absolutely horrible communication or to be exact NO communication. I left 9 voice mails with ZERO returned calls. Will never use Larry miller again and will tell everyone I can to not use them
Shane H. from Larry H. Miller Collision Center Boise responded on 06/19/2023 09:31 AM

Thank you for taking the time to review our business. We apologize for the lack of communication and we understand how frustrating that can be. We take customer service very seriously and we strive to provide the best service possible. My understanding is that we took care of your windshield at no charge to you. If that isn't the case, please let me know.

Shane H. from Larry H. Miller Collision Center Boise responded on 07/24/2023 02:02 PM

Very sorry for the lack of communication. This will definately be a training opportunity for us. We also relplaced the windshield by having our vendor get in touch with the client and meet them wherever was convenient for them.

JB
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Jim B.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2023
verified customerVerified Customer
10
Great Job
The repairs were done within the expected timeline. Tony was great and explained the entire process and expectations. He followed up when needed. The entire process was super smooth from drop off, insurance communications to final pick up.
HP
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Heidi P.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2023
verified customerVerified Customer
10
Excellent
Great service and on time
Displaying Review 1 - 15 of 31 in total
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