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SureCritic / Hyundai Dealer / Burnsville Hyundai
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Burnsville Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,008 Reviews)
86
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Score Details

5 stars
87%
4 stars
7%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
145
Total ReScores™
4.8
ReScore™ Average
86
Net Promoter Score ®

Business Details

About

Burnsville Hyundai is staffed with expert technicians trained to ensure your Hyundai runs well for the road ahead. Burnsville Hyundai is staffed with expert technicians trained to ensure your Hyundai runs well for the road ahead.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(952) 367-4600
Closed
Business Hours

Business Hours

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 8:00 PM
Wed
7:00 AM - 8:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
14700 Buck Hill Road Burnsville, MN 55306
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,008 Reviews)
Write a Review
Recent Reviews
DB
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Dave B.
Johnston, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2024
0
Category: Service
Horrible experience
Found car on AutoTrader. Made arrangements to purchase the vehicle the following day. Asked several times, do I need to put $ down to reserve the vehicle? Sent pic of my drivers license. We arranged the time I would buy the vehicle. Asked AGAIN if I need to put $$ down to hold the vehicle. 4 hours later, receive a text saying they just sold it. Why would you sell it when I asked to pay to hold it? Their response, "Well that would not have mattered anyway. My manager does not like to reserve cars for out of state deals until the day when you start coming basically. We have got burned a lot of times and people just don't come." I'm coming from 3 hours away, not Australia and that's the point of me paying to hold the freaking vehicle. It protects us both. I've bought from Luther before and paid to hold the vehicle. If this is now the case, tell me right away so I don't go get a freaking cashiers check (as instructed). I didn't know the exact amount w/fees, etc. so I got cash for the rest. Luther now: "Oh that was a smoker vehicle, you didn't want it anyway." I must've missed that description of the vehicle on the website. They will happily sell from under you due to incompetence or indifference.
DB
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Dave B.
Johnston, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2024
0
Category: Service
Do NOT buy from this dealership
Found car on AutoTrader. It was actually Made arrangements to purchase the vehicle the following day. Asked several times, do I need to put $ down to reserve the vehicle? Sent pic of my drivers license. We arranged the time I would buy the vehicle. Asked AGAIN if I need to put $$ down to hold the vehicle. 4 hours later, receive a text saying they just sold it. Why would you sell it when I asked to pay to hold it? Their response, "Well that would not have mattered anyway. My manager does not like to reserve cars for out of state deals until the day when you start coming basically. We have got burned a lot of times and people just don't come." I'm coming from 3 hours away, not Australia and that's the point of me paying to hold the freaking vehicle. It protects us both. I've bought from Luther before and paid to hold the vehicle. If this is now the case, tell me right away so I don't go get a freaking cashiers check (as instructed). I didn't know the exact amount w/fees, etc. so I got cash for the rest. Luther now: "Oh that was a smoker vehicle, you didn't want it anyway." I must've missed that description of the vehicle on the website. They will happily sell from under you due to incompetence or indifference.
AC
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Andre C.
Burnsville, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/28/2022
0
Category: Service
Horrible Customer Experience
only reason came to this location due to moving to Burnsville. Tried to do a trade in. Aaron got me setup with down payment. Gave me 2k less than any other dealer offered, which he said he would match. Texted me 10 times a day kept asking to buy the car. After the trade in "price match" i knew this guy was full of it. Week later I had issues with my job where i couldn't buy the car and texted him for 3 days to get my 1k deposit back. Never responded. So when customer buy you text/call and harass to hurry up but when during cancellation you won't respond. Horrible, will go back to Bloomington location.
CB
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Courtney B.
Ellsworth, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/17/2022
1
Category: Service
Poor service
Drove over an hour to look at a vehicle and possibly trade and staff was not helpful at all. Roberta did not even ask for my information to run numbers for the vehicle. Only thing she did was ask was what we wanted our monthly price range to be around and how much money we would be putting down, came back with pricing without asking for my license, social, etc. How could they possibly run a credit check with no information? When trying to work with Roberta, she refused to talk numbers and sent us on our way after we said that her numbers were not going to work for us. No negotiating, no talk, nothing. Left very disappointed and unimpressed.
CL
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Colleen L.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
10
Category: Service
Great Service and Staff
I just purchased a used vehicle at this Luther Burnsville Hyundai location. It was 2014 Honda Accord. It was a trade-in car. They made the process easy. I was able to call them to schedule an appointment to test drive the car.

The sales agent that I worked with was Roberta. I really enjoyed working with her when it came to maintenances with the vehicle. Roberta made sure everything about the Honda Accord was inspected and made sure that the vehicle passed safety inspections. The car had a safety recall, so Roberta made sure to make an appointment with Walser Honda that was nearby to make the repairs and that it passed safety inspection. Communication was easy because I could call or email her questions about the vehicle.

When the vehicle was ready to be purchased, I worked with Eric, who is the Finance Manager. He also made the process go smoothly when it came to financing the car. He told me different quotes depending on what decisions I made when it came to different packages.

I am really happy about the customer service here at this location. If you're thinking about purchasing a used car or a Hyundai vehicle at this location, you will not experience any issues with the staff. They do not pressure you and will do everything they can to make sure you get what you want and need. Thank you, Roberta and Eric!
MICHAEL M., Service Manager from Burnsville Hyundai responded on 04/11/2022 11:01 AM

Good afternoon,

Thank you for completing our survey and the 5 star review.  Please let me know if i can be of help in the future.

Thanks,

Mike McGee
Service Manager
952-367-4662
Verified Customer
Burnsville, MN
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
went well.
thanks.
MICHAEL M., Service Manager from Burnsville Hyundai responded on 04/11/2022 05:58 AM

Good morning,

Thank you for completing our survey and the 5 star review.  Please let me know if i can be of help in the future.

Thanks,

Mike McGee
Service Manager
952-367-4662
Verified Customer
Veseli, MN
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Always appreciate Andrew Parr keeping me informed of any additional/upcoming service that will need to be scheduled. My car is always serviced in a timely manner.
MICHAEL M., Service Manager from Burnsville Hyundai responded on 04/07/2022 03:21 PM

Good afternoon,

We appreciate the 5 star review and the kind words.  Please let me know if i can be of help in the future

Thanks,

Mike McGee
Service Manager
952-367-4662
Verified Customer
Inver Grove Heights, MN
2013 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/06/2022
Service Type: Maintenance
verified customerVerified Customer
1
Category: Service
Really gone downhill
I come a good distance to this dealership because it used to be the service was good. That guy left and it seems the good service went with it.
MICHAEL M., Service Manager from Burnsville Hyundai responded on 04/07/2022 03:24 PM

Good afternoon,  

I apologize that your recent service visits have not went as good as planned.  We do strive to take care of our customers.  Please let me know if i can be of help in the future.

Thanks,

Mike McGee
Service Manager
952-367-4662
LD
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Lisa D.
Glencoe Township, MN
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Pleasant surprise
It was so nice that they were able to do my recall at the same time.
MICHAEL M., Service Manager from Burnsville Hyundai responded on 04/04/2022 01:11 PM

Lisa,

Thank you for completing our survey and the 5 star review.  Please let me know if i can be of help in the future.

Thanks,

Mike McGee
Service Manager
952-367-4662
DB
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Dondrea B.
Saint Paul, MN
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
oil change service
These guys are great at this shop! very nice, helpful and friendly !!
MICHAEL M., Service Manager from Burnsville Hyundai responded on 04/04/2022 08:57 AM

Good morning,

We appreciate the kind words and the 5 star review.  PLease let me know if i can be of help in the future.

Thanks,

Mike McGee
Service Manager
952-367-4662
EP
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Elvin P.
Saint Paul, MN
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
It’s not a race car, it’s an eco car
If you’re going to floor a customers car or at least rev bomb it make sure you know how to hide your tracks. Cars should have an average of 6mpg when I regularly get 30mpg. Oil change distance trip light should be reset. And always make sure to at least put a new sticker for the oil change.
MICHAEL M., Service Manager from Burnsville Hyundai responded on 04/02/2022 12:12 PM

Good afternoon,  

Thank you for taking the time to complete our survey.  I will reach out to you next week to discuss the issues you brought up.

Thanks,

Mike McGee
Service Manager
952-367-4662
BJ
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Bradley J.
Burnsville, MN
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Checked in on time, service was done when promised and even washed inside and out of car.
MICHAEL M., Service Manager from Burnsville Hyundai responded on 04/02/2022 07:15 AM

Good morning,

We appreciate the 5 star review and the kind words.  Please let me know if i can be of help in the future.

Thanks,

Mike McGee
Service Manager
952-367-4662
GW
gravatar
Gary W.
Minneapolis, MN
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service the way it should be
Easy scheduling, professional, knowledgeable, and friendly service personnel
MICHAEL M., Service Manager from Burnsville Hyundai responded on 04/02/2022 07:13 AM

Good morning,

Thank you for completing our survey and the 5 star review.  Please let me know if i can be of help in the future.

Thanks,

Mike McGee
Service Manager
952-367-4662
Verified Customer
Faribault, MN
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service department
Quality, friendly service as always.
MICHAEL M., Service Manager from Burnsville Hyundai responded on 03/29/2022 02:48 PM

Good afternoon, 

Thank you for completing our survey and the 5 star review.  Please let me know if i can be of help in the future.

Thanks,

Mike McGee
Service Manager
952-367-4662
SB
gravatar
Somasundara B.
Elko New Market, MN
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Professional and no upselling
Very professional environment, with no upselling of service.During the service period I was kept in the loop on the ongoing process through text message.
MICHAEL M., Service Manager from Burnsville Hyundai responded on 03/29/2022 01:00 PM

Good afternoon,

We appreciate the 5 star review and the kind words.  Please let me know if i can be of help in the future.

Thanks,

Mike McGee
Service Manager
952-367-4662
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