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I sincerely apologize that you did not have a five star experience while at Master Tech. We always strive to do our best in everything we do and most certainly take precautions when working with all our of customer high class cars. We will always fix an issue if it is one that we caused. I certainly wished you would have reached out to us first so we could have addressed this issue before receiving a review about a problem we had no knowledge of. We would still like to resolve this issue if you could please reach out to us on Monday to resolve the matter. Thank you, April OM.