Horrible communication, poor service, and a horrendous overall experience with this mechanic. I would highly recommend to find a different mechanic unless he is literally the only option but you might be better off teaching yourself how to fix a vehicle.
GC
Glenn C.
Covington, LA
05/05/2023
10
Oxygen sensor on jaguar
Appreciate the care and consideration I was given by this excellent business….I will continue using this team for future care and maintenance….I recommend them highly
JT
Jaye Lynn T.
Abita Springs, LA
06/03/2022
0
Lied and a rip off.
Needed a sensor changed and the son suggested that he change the spark plugs so i agreed. Well he broke the ignition coil and welded it together making me think i was waiting on the to come in. 1000.00 to screw me over later.
And on my receipt he didn’t get my last name correct over the phone so he knows how to cover his tracks.1000.00 to change sensors and spark plugs and rig my ignition coil. Daddy would not have been happy with this shoddy job.
SM
Shane M.
Mandeville, LA
06/02/2021
Excellent Service
This family owned business has excellent service, fair prices, and very trustworthy. I have brought my cars here for service and repeatedly receive the best care for our family vehicles.
In today’s crazy world, it’s great to have a mechanic that you can depend on to do what’s best for your cars!
Recommended
VD
Victoria D.
New Orleans, LA
05/22/2020
Exceptional Customer Service
This is the only place I will let work on my X5. These guys did amazing work on my vehicle. They are professional, honest, and fair at pricing. Great Service!
Recommended
PL
Phil L.
Covington, LA
02/13/2020
Honest crew
These guys are very knowledgeable. Professional and will NOT try to sell you services that you don't need. I overheard them tell one customer that she should wait to get her brakes done until actually needed. If she were to do so now when the brakes are fine is wasting money. Many service guys would have gladly taken her money and performed the brake job. Classy and have great stories. Highly recommend.
Recommended
KC
Keith C.
Belle Chasse, LA
07/19/2019
Excellent Service
Great experience! Thanks again for fixing my Mercedes GL450. I really appreciate the prompt and professional service along with the reasonable price. I recommend Motorworks By Dallas. It is certainly worth the trip to the Northshore!
Recommended
CN
Celeste N.
Covington, LA
06/25/2019
Tried to get information
I called this place for information . Asked about getting diagnoses and bringing it to someone else . He said “ he wasn’t interested “ . Ok , so I said “ I am not saying I won’t bring it to you . “ And before I could explain that I would take it to them for the work - he completely BLEW ME OFF AND PROCEEDED TO HANG UP !!! RUDE !!!! THIS MAN NOT FRIENDLY !!!!!! Some people get diagnosis and then decide they cannot afford to fix it anyway !! So he literally did NOT WANT MY business !!! Unbelievable !!! I DO NOT RECOMMEND !!!!!!!!!!!!!
Not Recommended
DH
David H.
Lacombe, LA
03/15/2019
Horrible experience
Plain and simple bad experience from dad and son. My BMW X5 ran fine UNTIL I took it to Dallas Motorworks for an oil change ONLY! He quoted an oil change for $129.00, but in the end, they had my vehicle for 3 days. He claimed a gasket was leaking oil, $500. I agreed to the fix. Picked up my car and it's skipping and jerking roughly. Immediately returned it to Dallas AFTER the dealership told me there was huge gashes in my vacuum air hose which they marked with colored tape. Argued with Dallas/son I was NOT paying him for more labor but I agreed to pay for the "part they keep in stock because it's a know issue they fail" how convenient. After researching, the part is sold online for $30, I paid him $90 after refusing the $180, so I still got ripped off. Let's put it simple, I went in for an oil change for $129 - agreed... Leaky gasket fix for $500 agreed... Skipping and jerking AFTER receiving my X5 back from them UNEXPECTED AND NOT PRIOR TO DROP OFF-- replace the vacuum part $90... total= $1300+.... How was it $1300 in the end? By charging about $600 in labor costs! All that for an oil change! I have receipts. I do not recommend Dallas, I don't care how much money you have in Mandeville.
Not Recommended
BC
Bill C.
Mandeville, LA
06/25/2018
Long Time Customer
I've known Dallas since he worked for the late Greg Maxwell at the original Munich Motors. Dallas is possibly the most honest and, this is important, understanding person I know of in the automotive business. I bring my BMW (4th one) to him for everything, anything he suggests I am confident that it is needed and will be done right.
Recommended
ML
Missy L.
Mandeville, LA
05/17/2018
Excellent service
I’ve taken my cars to Dallas for many years and always appreciate his professionalism, honesty and knowledge of our cars. I am so glad he is on the North Shore!
Recommended
ML
Margie L.
Mandeville, LA
05/15/2018
Excellent Service
Was referred by a co worker who knew of Dallas from the Mercedes Dealership. I was very pleased with the professionalism, quality of service and price. I will use Motorworks for all future repairs.
Recommended
MH
Mia H.
Mandeville, LA
09/06/2017
Excellent Customer Service
Took my car in after finding oil on my driveway. Trey was able to squeeze me in since my engine light came on. It was my first time to use their business after being referred by one of their customers. Repairs were made in a timely manner, everything was explained fully and I was satisfied with the quote given and charged. Thanks to both Trey and Dallas for excellent service. Loyal new customer.
Recommended
AV
Alejandra V.
Metairie, LA
07/18/2017
Lack of commitment
I took my car for service two weeks ago and unfortunately one filter did not arrived on time. Although the service was completed by 11am, I waited until 2:30pm for this filter, but didn't arrive. Ms Lasalle Sr was always very polite and attentive, and he even allowed me to use his office to work while I waited.
Under the circumstances, the owner's son, Trey Lasalle, agreed to come to my home in Metairie to install it after hours, because he lives in this area. Two weeks later, as we agreed, I called the shop and talked to Trey to confirm he was coming that evening to my home to install the missing filter I already payed for. He did not show up, because he wrote my cell phone with one different digit, and he didn't provide me with his (otherwise I'd have been able to call him to enquire about the situation). I called the shop the next morning and we clarified the problem, and Trey agreed to come that same evening. After waiting for over two hours, I decided to contact someone else related to this shop, for him to please find out what's was the situation. Finally, Trey call me back, making the excuse that he "did not commit to come that evening, and that he didn't have the tools to do it tonight, anyway". I mentioned that understood the previous two misencounters, but not this last one, where he didn't even have the courtesy to call me, letting me he was not coming. I mentioned to him that I was traveling overseas next week and I wanted my car fixed prior my departure, and I emphasized my effort to wait for him amongst my pretty tight schedule already twice. He mocked at me stating "are you taking you car with you overseas", which I found utterly unprofessional, demeaning, and offensive. He offered me as an alternative come on Saturday (which I don't have the time due to previous commitments) or go back accross the the lake to their shop.
The reality is that Trey Lasalle does not have the customer service professionalism and/or work ethics to be a reliable mechanic. His behavior transpire immaturity, superficiality, and a demanding treatment towards the female gender. He shows no empathy, lacks of any courtesy, never apologize for letting me waiting... I'm horrified!
In summary, maybe his dad is a great guy, but I will never go to this shop again and I hope no other customers suffer the disrespect and lack of prfressionalism I have experienced.
Not Recommended
JR
John R.
Madisonville, LA
07/26/2015
Finally found a great repair shop
Outstanding in every way. Customer service, price and honest!
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