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North Bay Imports

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,509 Reviews)
92
Write a Review
Schedule Appointment

Score Details

5 stars
92%
4 stars
6%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
92
Net Promoter Score ®

Business Details

About

North Bay Imports is conveniently located in East Windsor, Connecticut. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. North Bay Imports is conveniently located in East Windsor, Connecticut. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(860) 627-0710
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
81 S. Main Street East Windsor, CT 06088
Get Directions
North Bay Imports' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,509 Reviews)
Write a Review
Recent Reviews
BS
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BLAKE S.
Middletown, CT
Audi S7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
verified customerVerified Customer
10
Exterior parts
The service department did an excellent job.
AF
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ANGELINE F.
Longmeadow, MA
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
10
Always great honest serivice
Bought a Car from Northbay in 2015 and to this day that car runs perfectly. That’s not only because the car manufacturer did a great job but more importantly because Northbay takes good care of its maintenance.
That’s the reason my entire family buys and maintains our cars with Northbay.
They are honest hardworking good people! Highly recommended them.
CM
Christine M.
Windsor, CT
Mercedes-Benz GLC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
Category: Service
Christine said the transaction went well and her husband didn't have any complaints.
Recommended
JV
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JEFFREY V.
Suffield, CT
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Supercharger belt, other internal belt
Replaced both belts needed at 60k per Audi.
Oil and filter. Multi point inspection. Checked tire wear and no rotation needed.

All done timely with loaner car.

Don’t like 3.5% for charging cc. Used debit card. $229 per hour labor rate should cover this.
JC
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Jack C.
East Windsor, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
10
New Car
Got my car and was gorgeous, and works like a charm. 3rd or 4th car I’ve gotten from them. Tiffany was great behind the desk, and the main man Jackson is always a pleasure and a treat to see and talk too. Would always recommend
MB
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Mary B.
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
0
Purchasing a car
Our experience in buying our Audi was flawless starting with Jackson who sold us the vehicle and then Gino who took care of the financing and then Tiffany who completed the transaction and answered all of our questions in a professional manner. I would definitely recommend North Bay Imports when purchasing your next vehicle.
MZ
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Michael Z.
Newington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
Excellent service great staff
North Bay Imports Sales (Jackson, Justin, Geno and Tiffany) offer a wonderfully full scope program. Also their vehicle's Service complement their sales Program.
Their full program is second to none.
MZ
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MICHAEL Z.
Newington, CT
Audi Q5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
A Great Experience
Purchasing an SUV from North Bay Imports was such a wonderful experience.
The staff was so polite and knowledgeable and ready to take care of my needs
Jackson, Geno, Tiffany, Justin, and of course Adalas made all aspects of my purchase go well. Thank You.
My next car will come from North Bay Imports. I'm looking forward to it.
PB
Peter B.
West Hartford, CT
Audi A6
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2025
verified customerVerified Customer
Category: Service
Peter said it was an overall good experience, but it is frustrating to reach them on the phone, they don't answer and he has to go down to the business to make an appointment.
Recommended
EM
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EMMET M.
Colchester, VT
Audi e-tron
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Effortless experience
North Bay Imports was amazing to work with. Everyone was so kind, patient and willing to work with me as I purchased my incredible new (to me) Audi E-tron. I especially want to shout out Tiffany for the great communication and knowledge that she has. Thanks everyone!
Verified Customer
South Windsor, CT
Audi A6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Quick and Efficient
Scheduling was easy with Adela’s. Frequent reminders and communication was appreciated. Also, up front pricing, including tax was a plus.
AS
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ASHWIN S.
East Hartford, CT
Audi SQ5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
9
Quick and easy service appointment
It has always been easy to schedule appointments with North Bay, request a loaner and get the service done on time.
NG
Nathalee G.
East Granby, CT
Mercedes-Benz GLC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Nathalee said every time she has called or went into the location, they were quick and fast. Receptionist is extremely nice, and she has never had any issues.
Recommended
VN
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VICTOR & SANDRA N.
West Suffield, CT
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Audi Q7 purchase
Jackson is awesome! This is the fourth car my wife and I have purchased from the dealership. Jackson is very knowledgeable and professional. Very fair on price and trade in evaluation.
AM
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ALEXANDER M.
Vernon Rockville, CT
Audi A5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
North Bay is Great!
Excellent service, great attitude, and amazing inventory- North Bay has it all! If you own or are in the market for a luxury vehicle, this is the only place I’d recommend!
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