Business Solutions
English Español
SureCritic / Auto Repair / Orange Empire Auto Repair
business image

Orange Empire Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(101 Reviews)
92
Write a Review
Service Coupons Schedule Appointment

Score Details

5 stars
97%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
92
Net Promoter Score ®

Business Details

About

Welcome to Orange Empire Auto Repair, serving the Orange, CA community with high-quality maintenance and repair services for all makes and models.

Our team of experienced and certified mechanics is dedicated to providing exceptional customer service and ensuring that your vehicle is running at its best. Whether you need routine Welcome to Orange Empire Auto Repair, serving the Orange, CA community with high-quality maintenance and repair services for all makes and models.

Our team of experienced and certified mechanics is dedicated to providing exceptional customer service and ensuring that your vehicle is running at its best. Whether you need routine maintenance, such as an oil change or tire rotation, or more extensive repairs, we’ve got you covered. Orange Empire Auto Repair understands that your vehicle is an important part of your daily life, which is why we strive to make the repair process as smooth and convenient as possible. We also provide competitive pricing, transparent estimates, and a quick turnaround time, so you can get back on the road with confidence. ...more

Categories
Auto Repair, Car Maintenance, Transmission Repair
Contact
(714) 551-9343
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Pacific Time (Us & Canada)
1188 N Batavia St Orange, CA 92867
Get Directions
Orange Empire Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(101 Reviews)
Write a Review
Recent Reviews
PJ
gravatar
PHIL J.
Orange, CA
Lexus ES 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Excellent work !!
As always, great service, done well—and timely.
MA
gravatar
MAY A.
La Habra, CA
Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
New to the area and the Orange Empire
They have been great since I moved to OC. Always quick to respond and solve any issues or address my questions and concerns.
The Team a. from Orange Empire Auto Repair responded on 04/10/2025 11:34 AM

Thanks for the awesome shoutout! 🚗 We're always here to keep that engine running smooth! 🔧😊

MG
gravatar
MARCUS G.
Placentia, CA
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Always great service
Never had any issue with orange empire jose takes great care of me
BP
BRETT P.
Orange, CA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Always a great job
Jose and his team always provide honest solid work. I’ve had multiple work vehicles worked on by them and pricing is always fair and work is done quickly. I will always bring my vehicles there.
Verified Customer
Anaheim, CA
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
8
Oil change
Quick and friendly, no upsells.
Verified Customer
Orange, CA
Honda Civic Si
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Great service great staff
Great staff
Great service
LC
LAURA C.
Orange, CA
Dodge Avenger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Highly recommended business
Excellent service provided by a reputable owner
IV
gravatar
IVY V.
Garden Grove, CA
Lexus NX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Great service, kind and honest people
Jose was straight forward and quick to help with giving me a quote for my service. When i got there, i came later than expected, but he still took my car in and worked on it efficiently and carefully! He was very kind and honest about pricing as well, which is hard to find these days!
The Team a. from Orange Empire Auto Repair responded on 03/03/2025 04:57 PM

I'm glad you had a great experience with us—honesty and efficiency are our top priority! Till next time! - Jose 🚗 

MM
gravatar
Mitchell M.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
10
Honest mechanic - glad I found him!
I had my vehicle in for a major repair and Jose walked me through the entire process in a straightforward way. Never shady about pricing - was great about keeping me in the loop and really did a lot to get my car working again. Happy with the service and an planning on returning for future car issues as they come.
The Team a. from Orange Empire Auto Repair responded on 02/27/2025 11:14 AM

Hey Mitchell! thanks for your review. I'm glad we got your ride back on the road, and that you were happy with our services! 🚗💨 Looking forward to scheduling your next service apointment! - Jose 

PJ
gravatar
PHIL J.
Orange, CA
Lexus ES 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Excellent service!!
Orange Empire has the best team to analyze your automotive needs. Regular maintenance or major repairs—all done well, on time, at the best price!
The Team a. from Orange Empire Auto Repair responded on 02/26/2025 04:33 PM

Thank you for your kind words, Phil! We are delighted to hear that we've met your expectations. Your support is invaluable to us, and we look forward to serving you again soon! - Jose🔧🚗

JR
gravatar
JASON R.
Diamond Bar, CA
Volkswagen Beetle
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Goto Mechanic
The owner Jose diagnosed the issues with clarity, fair pricing, called to verify what service and the price before starting, and listens to customer needs.
SG
gravatar
SUSAN G.
Orange, CA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Great place
All the staff were very friendly. My car was dealt with quickly and efficiently, I had somewhere to sit and wait, which wasn't very long at all.
The Team a. from Orange Empire Auto Repair responded on 01/30/2025 09:00 AM

We’re glad you felt right at home with us! 🚗💨 I thank you for your support! - Jose 

FV
Fernando V.
Orange, CA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
Category: Service
Fernando said it is always a great experience.
Recommended
The Team a. from Orange Empire Auto Repair responded on 01/30/2025 12:41 PM

Nice to hear! thanks for your feedback and 5-star rating! 🚗🎉 Keep that engine purring! - Jose

ER
gravatar
EDUARDO R.
Orange, CA
Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Great job!
Good job guaranteed; prompt service; very professional staff. José always goes above an beyond the customer expectations.
The Team a. from Orange Empire Auto Repair responded on 01/22/2025 10:44 PM

Awesome to hear that! Thanks for stopping by and for taking the time to leave us your feedback. Much appreciated! - Jose 🚗💨

FD
gravatar
Freddy D.
Anaheim, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/15/2025
0
Disappointed.
I was a firm believer that this shop was the greatest. I also thought that Jose and his staff were honest and legitimate. Jose has a way of finessing you by telling you what’s wrong and what needs to be fixed. Fool me once; it’s not gonna happen again. I gave him my daughter’s Nissan because he said it needed a transmission or something else that wouldn’t pass the smog. So I paid him $2000 to fix the Nissan. I paid him, then I let him have the car at the end because he said it would need a new transmission, so I gave it to him and did not charge him.
Then I took my daughter’s car. It’s a 2004 Volkswagen Beetle. I dropped over $7000 on this car. I told him what was wrong with the car. I had an accident a year and a half ago: two broken legs, two broken hands, a shoulder sternum, and so on. I know about cars and can fix them, but I was broken. I believe he took advantage of that. That’s why I told him what was wrong with the car. That’s why I went to him; I trusted him. I could’ve done all of this. And when I told him. What was wrong with the vehicle? He would fix the stated issue and damage other parts, but something else would be damaged. So, constantly taking this car back and forth, maybe six times, to get it right. So, I decided not to continue doing business with him. I had to take my daughter‘s car and pay $4000 to get the stuff they broke and damaged fixed. I have pictures and videos that I could not upload here. because I had to take the car to Volkswagen, the dealer. My daughter was driving around without brake lights, and her car horn was off. I told him several times that my daughter‘s horn was not working. And I believe that when they checked it, it broke because He said I did not need to replace it. Then the horn stopped working. He took the whole thing apart to fix the vent system in the AC system. But we’re still having problems with that. At the same time, he was working on my wife’s truck, a 2002 Chevy 1500 Avalanche. He replaced a lot of things on this truck. But the biggest of all is the cracked dash of the car. They didn’t take responsibility for that. And I didn’t wanna get a big deal about it; then we put a brand new engine into the car brand New. Now, the car sputters when it’s idle; it starts to wanna shut off, so I have to turn off the car again and then turn it on again. I also told him that the steering column needed replacement. And sure enough. I have to take it to Chevy and let the professionals fix it. I got a quote from them for the engine diagnosis. Plus, diagnosing the steering column was $300 to diagnose and replace; after that, the bill totaled over 3k. My daughter‘s car is missing a lug nut in every tire. My daughter‘s car is now at the dealer and is still getting fixed. I needed the 90,000 miles.
The belt wasn’t good. I told him. Now I wonder if he did all of that. I have Videos and proof; see them for yourself. Many of us go to mom-and-pop shops to help and give them our business. I have learned now to take it to the dealer. Another of his staff, including himself, had their hands dirty, and that’s how they touched the car and the seats. They felt everything in my daughter’s car and my wife’s car had grease stains everywhere on the steering wheel on the dash. I told him about it, and his answer was what do you expect? The sensor was what you expected, or the mechanics left it off. As people, they are amazing. They finesse you well, oh, but there’s always a sucker born every day. So I guess I’m the sucker that dropped $30,000 plus,. And now it looks like I’m paying another 20,000 to take it to the dealer for both cars. I thought he was my family Mechanic, but I was wrong.
I firmly believe that expressing dissatisfaction is not just important—it’s essential. If you don’t voice your concerns, the issues will continue unaddressed. Speaking up is the crucial first step toward initiating the dialogue necessary for improvement. I feel completely scammed. I urge you to reconsider taking your car to Jose Orange Empire or any local mechanic that goes to the dealer instead. If I had taken my car to the dealer for $30,000, we would have driven out with brand-new vehicles. I have two daughters in active military service, and my youngest is pursuing her bachelor's degree at Cal State Fullerton. Our family is quite large, and I was ready to recommend this mechanic to my entire family, but I've now wholly retracted that suggestion.
The Team a. from Orange Empire Auto Repair responded on 01/15/2025 10:31 PM

Fredy,

I wanted to take a moment to address the review you shared. I was surprised to read your comments. Honestly, I find it hard to believe that this review came from you, as I thought we had open communication. If specific aspects didn’t meet your expectations, I would’ve appreciated it if you had shared those directly with me beforehand rather than through a review. Constructive feedback is important, but it’s far more effective when communicated openly.

While I value your perspective, I would like to clarify some points and ensure we maintain open communication. There are several issues you raised in your review that I would appreciate the opportunity to discuss with you. Please let me know if we can have a candid conversation to ensure we're on the same page moving forward. Rest assured, if a mistake was made on our end, I will take full responsibility and will make sure you are taken care of.

You have my cell number, so please give me a call sometime. I would like to work together to resolve any issues you may have. - Jose

Service Coupons and Posts
Thanks for the awesome review and 5 stars! 🌟 We’re thrilled to hear you had a great experience with us at Orange Empire Auto Repair. Your support means the world! 🚗💨 #CustomerSatisfaction #AutoRepair
Learn More
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 04/01/2025-01/17/2026
Thanks for the awesome review! 🙌 We're thrilled to be your go-to for car care. Our team is here to provide amazing, fair, and reliable service every time. Your recommendation means the world to us! 🚗💖 #OrangeEmpireAutoRepair #CustomerAppreciation
Learn More
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 03/01/2025-12/17/2025
We appreciate your trust in Jose and our team! ? We're committed to providing top-notch service to keep your vehicles running smoothly. Thank you for your support! ?? #CustomerSatisfaction #OrangeEmpireAutoRepair
Learn More
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 02/01/2025-11/19/2025
Learn More
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 01/01/2025-10/19/2025
Thanks for the awesome review! We're thrilled you had a great experience with our team. ?? Fast service and friendly faces are what we aim for! See you next time! #CustomerAppreciation #AutoRepairExperts
Learn More
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 12/01/2024-09/18/2025
Learn More
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 11/01/2024-08/19/2025
We appreciate the kind words! ? Honesty and trust are our top priorities at Orange Empire Auto Repair. We're glad to hear you had a great experience with Jose! ?? #CustomerAppreciation #TrustworthyService
Learn More
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 10/01/2024-07/19/2025
? Thank you for your long-standing trust in Orange Empire Auto Repair! We're committed to keeping your car running smoothly. Your support means the world to us! ? #CustomerAppreciation #AutoCare
Learn More
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 09/01/2024-06/19/2025
? We're thrilled to have kept your arm and leg intact, and your AC running cool! We appreciate your review and your trust in our honest service. ?️? #honestservice #5starreview
Learn More
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 08/01/2024-05/19/2025
Thanks for the 5-star review, Alex! ? We're thrilled we could get your Honda Pilot back on the road. We'll be sure to pass on your kudos to Jose! #CustomerAppreciation #AutoRepair
Learn More
Thanks for the awesome review! ? We're thrilled to hear that our team made your experience memorable. We appreciate your support and look forward to helping your buddies, family, and coworkers too! #BestAutoRepair #HappyCustomers
Learn More
? Happy to have gotten your Jeep back on the road, John! ? Thanks for trusting us with your repair needs and for the 5-star review! ? We're here for all your automotive adventures! #CustomerSatisfaction #JeepLife
Learn More
Thanks for the awesome review, John! ? We're thrilled to hear you had a great experience with us. Fast and courteous service is our jam! ?? #CustomerSatisfaction #AutoRepair
Learn More
Thanks for the great review, Gary! ? We're so glad you've been trusting us with your car care since you moved to Huntington Beach. We strive to provide the best customer service and pricing. #OrangeEmpireAutoRepair #Orange #AutoRepair
Learn More
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 04/01/2025-01/17/2026
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 03/01/2025-12/17/2025
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 02/01/2025-11/19/2025
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 01/01/2025-10/19/2025
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 12/01/2024-09/18/2025
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 11/01/2024-08/19/2025
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 10/01/2024-07/19/2025
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 09/01/2024-06/19/2025
RECOGNIZING AND APPRECIATING FIRST RESPONDERS
Orange Empire Auto Repair is committed to support our local, state, and federal first responders. We are grateful for what these heroes do to protect us, and we are ready to show our support. 10% OFF LABOR COST (LIFETIME)
Offer Valid 08/01/2024-05/19/2025
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.