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Osborne Automotive Inc

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(209 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average

Business Details

About

Family owned and operated full service auto repair facility. We provide top of the line customer service and auto repairs. Business is built on trust!
We are capable of all diagnostic on all makes and model cars.
We are also your stop for performance
Family owned and operated full service auto repair facility. We provide top of the line customer service and auto repairs. Business is built on trust!
We are capable of all diagnostic on all makes and model cars.
We are also your stop for performance

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(770) 892-5329

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Eastern Time (Us & Canada)
560 Flint River Rd Jonesboro, GA 30238
Osborne Automotive Inc's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(209 Reviews)

DM
Dewuan M.
Jonesboro, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
verified customerVerified Customer
Category: Service
Dewuan said the service was good and he liked it. The employees completed what he asked for.
Recommended

DS
Derrinique S.
Jonesboro, GA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
verified customerVerified Customer
Category: Service
Derrinique said she would recommend the business for service.
Recommended

OC
Olin C.
Hampton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2018
verified customerVerified Customer
Category: Service
Olin said the mechanic kept him updated. He informed him before the part was purchased, to get his approval for purchase.
Recommended

TL
Trisha L.
Hampton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2018
verified customerVerified Customer
Category: Service
Trisha said the staff did everything she asked them to do for a reasonable price. The service was done in a reasonable time.
Recommended

LK
Lashari K.
Jonesboro, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
verified customerVerified Customer
Category: Service
Lashari said the business's process was fast, they kept her informed and they are polite.
Recommended

KG
Kevin G.
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
verified customerVerified Customer
Category: Service
Kevin said the facility does a great job. They did extra work and it was exceptional.
Recommended
Andy O., Owner from Osborne Automotive Inc responded on 04/26/2018 12:21 PM

Thank you kevin.

Andy Osborne


MW
Maurice W.
Ellenwood, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
verified customerVerified Customer
Category: Service
Maurice said they did a good job and they provide good service.
Recommended
Andy O., Owner from Osborne Automotive Inc responded on 04/26/2018 12:29 PM

Thank you Maurice 

Andy Osborne


SJ
Stanley J.
Jonesboro, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/19/2018
verified customerVerified Customer
Category: Service
Stanley said the business did good work on his vehicle. However, they charged too much for the services he received.
Recommended
Andy O., Owner from Osborne Automotive Inc responded on 04/26/2018 12:33 PM

Thank you Stanley to keep providing great service to our customer, there are costs. all good things come with a price. 

Andy Osborne

Andy O., Owner from Osborne Automotive Inc responded on 04/26/2018 12:33 PM


MS
Mike S.
Jonesboro, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2018
verified customerVerified Customer
Category: Service
Mike said the staff provided great service, and he likes that the business is able to work on his type of vehicle.
Recommended
Andy O., Owner from Osborne Automotive Inc responded on 03/22/2018 04:48 AM

Thank you Mr Mike for giving us the oppinuity, 

Andy Osborne.

Andy O., Owner from Osborne Automotive Inc responded on 03/22/2018 04:48 AM


BB
gravatar
Bianca B.
Jonesboro, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2018
Terrible Customer Service from Owner
I am very disappointed with the service I received recently. I have taken my vehicle to this shop before as a loyal customer. However, this most recent time I came my vehicle came back to me with more problems than when I brought the vehicle there. My husband usually deal with the owner and I talked with him a few times about the issues that I was having. The last time I went back to talk with the owner and trying to express my concerns yet again, he was rude and told me that I am not to come back to his shop if I didn't trust him. That's not how you deal with a customer that has given you business for years now. My car is still having issues and my check engine light came on soon after getting my car back. My husband went to talk with him once again and he was treated very poorly by the owner. I will never do business with this company again nor will I ever refer anyone to this location.
Not Recommended
Andy O., Owner from Osborne Automotive Inc responded on 03/19/2018 06:33 AM

I am sorry you felt that way, you brought your can in, for a loud gringing noise and oil leaks, we found valve cover gaskets & the left rear wheel bearing making so much noise that you could not turn the radio up loude enoughf to cover up the noise, we replace the valve cover gasket & replace the left rear wheel bearing, the oil leak stoped and the loud irriating noise stop, you picked up the vehicle and you complain of a noise now coming from the front of the vehicle. one of the cv axle was bad it had broken boots and no grease, we replace the axle, you complain of a small noise when coming to a stop and a small wining noise at 40mph, we check over the car found the car has tire noise and possible front wheel bearing starting to go bad. You keept insisting that you have all ready paid for wheel bearing, you only paid for one wheel bearing, their are three more on the vehicle. we have been honest and fair to you every time. 
If you do not have thust in us any more. I is time you find another mechanic. we are not going to br held hostage because you want free repairs. 

Andy Osborne.


KA
Kenny A.
Jonesboro, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
verified customerVerified Customer
Category: Service
Kenny said the service provided by the business was well done.
Recommended

AA
Alexis A.
Stockbridge, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
verified customerVerified Customer
Category: Service
Alexis said the staff is great and they kept her informed during the service.
Recommended

DS
Don S.
Jonesboro, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
verified customerVerified Customer
Category: Service
Don said the facility does a good job.
Recommended

BA
Bianca A.
Jonesboro, GA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/14/2018
verified customerVerified Customer
Category: Service
Spoke with Joe. He said he had a bad experience and the job did not turn out right. They fixed one thing but the noise is still there. He tried to talk to them but nothing more was done and they already have his money.
Not Recommended

JS
Jeanine S.
Decatur, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
verified customerVerified Customer
Category: Service
Jeanine said there were no issues and Esau was great. He made the process go very smoothly.
Recommended
Andy O., Owner from Osborne Automotive Inc responded on 03/16/2018 01:39 PM

Thank you Jeanine, as you know Mr Esau always give a 110%.He is commited to his customers. I will be sure to let him know. 

Thanks 
Andy Osborne.


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