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Palo Alto Auto Care

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(84 Reviews)
98
Write a Review
Schedule Appointment

Score Details

5 stars
98%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
98
Net Promoter Score ®

Business Details

About

Welcome to Palo Alto Auto Care, where automotive excellence meets exceptional customer service! At Palo Alto Auto Care, we take pride in being your trusted destination for all things automotive. Our mission is to keep your vehicle running smoothly, looking stunning, and ensure your peace of mind on the road. Discover the difference here, Welcome to Palo Alto Auto Care, where automotive excellence meets exceptional customer service! At Palo Alto Auto Care, we take pride in being your trusted destination for all things automotive. Our mission is to keep your vehicle running smoothly, looking stunning, and ensure your peace of mind on the road. Discover the difference here, where we turn your automotive needs into a worry-free journey. Drive in with a problem, drive out with a solution – that's our promise to you! ...more

Categories
Auto Body, Auto Maintenance, Car Maintenance
Contact
(650) 494-1303
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Pacific Time (Us & Canada)
699 San Antonio Rd Palo Alto, CA 94306
Get Directions
Palo Alto Auto Care's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(84 Reviews)
Write a Review
Recent Reviews
PH
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PERCIVAL H.
MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Every time I go to the shop, they always fixed my car properly
They are all professionals
Verified Customer
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Toyota Corolla 2010 regular service
Very knowledgeable and helpful for extra task which are not paid.
I highly recommend
JP
JULIET P.
Honda Element
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Quick Service and Fair Prices
I love Palo Alto Auto Care! They order the needed parts as fast as possible, and complete the service so professionally. They explain everything, and have amazingly reasonable prices for parts and labor.
JW
JANA W.
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Great experience
Knowledgeable, honest, friendly and hard working team. They are open late and work during weekends as well. They work quick and are flexible with drop off/pick up. Reasonable prices and excellent job done.
AK
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ABDULLAH K.
BMW 745i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Thermostat and alternator problems - 2003 BMW 745i
Thank you for servicing my 2003 BMW 745i. I appreciate the professional work done on replacing the thermostat and alternator. The service was efficient, and my car is running smoothly. I’ll definitely consider returning for future maintenance needs.
Arif E. from Palo Alto Auto Care responded on 03/18/2025 05:17 PM

Thank you for choosing Palo Alto Auto Care Abdullah! We’re so glad you had a great experience, and it truly makes our day to know we met your expectations. We look forward to the opportunity to serve you again in the future. Please don’t hesitate to reach out if you need anything, we’re here to help!

SG
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SAEE G.
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Overall Great service!
Thank you for your quick and detailed service!
Arif E. from Palo Alto Auto Care responded on 02/26/2025 10:32 AM

Thank you for choosing Palo Alto Auto Care Saee! We’re so glad you had a great experience, and it truly makes our day to know we met your expectations. We look forward to the opportunity to serve you again in the future. Please don’t hesitate to reach out if you need anything, we’re here to help!

PD
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PABLO D.
Mitsubishi Montero
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Brakes Service
Great Service. Quick and Honest.
Affordable.
Arif E. from Palo Alto Auto Care responded on 02/26/2025 10:32 AM

Thank you for choosing Palo Alto Auto Care Pablo! We’re so glad you had a great experience, and it truly makes our day to know we met your expectations. We look forward to the opportunity to serve you again in the future. Please don’t hesitate to reach out if you need anything, we’re here to help!

LS
LAURIE S.
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Very knowledgeable, fair prices.
Very knowledgeable, fair prices, outstanding customer service, quick service.
Arif E. from Palo Alto Auto Care responded on 02/25/2025 08:53 AM

Thank you for choosing Palo Alto Auto Care Laurie! We’re so glad you had a great experience, and it truly makes our day to know we met your expectations. We look forward to the opportunity to serve you again in the future. Please don’t hesitate to reach out if you need anything, we’re here to help!

CB
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CARSON B.
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Quick fix!
Great and timely service!
Arif E. from Palo Alto Auto Care responded on 02/24/2025 12:37 PM

Thank you for choosing Palo Alto Auto Care Carson! We’re so glad you had a great experience, and it truly makes our day to know we met your expectations. We look forward to the opportunity to serve you again in the future. Please don’t hesitate to reach out if you need anything, we’re here to help!

MO
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Muhammad O.
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
As usual
As usual most convenient to go to, always advice the most best ways to save money with perfect quality.
Thanks you Mahmoud and your amazing friendly team
Arif E. from Palo Alto Auto Care responded on 02/21/2025 09:44 AM

Thank you for choosing Palo Alto Auto Care Mohammad! We’re so glad you had a great experience, and it truly makes our day to know we met your expectations. We look forward to the opportunity to serve you again in the future. Please don’t hesitate to reach out if you need anything, we’re here to help!

PD
PABLO D.
Mitsubishi Montero
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
0
AC Check and Service.
Quick and affordable.
Ill use their service again
Arif E. from Palo Alto Auto Care responded on 02/18/2025 06:40 PM

Thank you for choosing Palo Alto Auto Care Pablo! We’re so glad you had a great experience, and it truly makes our day to know we met your expectations. We look forward to the opportunity to serve you again in the future. Please don’t hesitate to reach out if you need anything, we’re here to help!

VB
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VEYSEL B.
Honda Civic Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
emissions errors
Great communication and best customer approach 👍
it was the first time that i took my car here, They find the issue and solved easily !
Thanks guys !!!
Arif E. from Palo Alto Auto Care responded on 02/17/2025 11:46 AM

Thank you for choosing Palo Alto Auto Care Veysel! We’re so glad you had a great experience, and it truly makes our day to know we met your expectations. We look forward to the opportunity to serve you again in the future. Please don’t hesitate to reach out if you need anything, we’re here to help!

Verified Customer
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Very helpful, quick, and open on Saturday
Car wouldn’t start on a Saturday and needed jumped to do anything. Auto parts store wouldn’t swap and dispose of the old 12V battery because my car was a hybrid. Few stores open, but these guys were super helpful and able to get the new one in quickly and take care of the old one.
Arif E. from Palo Alto Auto Care responded on 02/15/2025 05:53 PM

Thank you for choosing Palo Alto Auto Care! We’re so glad you had a great experience, and it truly makes our day to know we met your expectations. We look forward to the opportunity to serve you again in the future. Please don’t hesitate to reach out if you need anything, we’re here to help!

FS
FORMAN S.
smart fortwo
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
great service, reasonable price
Very good price for the eservice received, and communicated well when things took longer than expected
Arif E. from Palo Alto Auto Care responded on 02/15/2025 11:38 AM

Thank you for choosing Palo Alto Auto Care Sean! We’re so glad you had a great experience, and it truly makes our day to know we met your expectations. We look forward to the opportunity to serve you again in the future. Please don’t hesitate to reach out if you need anything, we’re here to help!
 
 
 
 
 

SW
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SANJIV W.
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Battery chabge
Mo is awesome. Great communication and provided good detail on the job. Will absolutely work with him again!
Arif E. from Palo Alto Auto Care responded on 02/12/2025 08:54 AM

Thank you for choosing Palo Alto Auto Care Sanjiv! We’re so glad you had a great experience, and it truly makes our day to know we met your expectations. We look forward to the opportunity to serve you again in the future. Please don’t hesitate to reach out if you need anything, we’re here to help!

Displaying Review 1 - 15 of 84 in total
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