Phil Long Hyundai Of Chapel Hills is conveniently located in Colorado Springs, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Phil Long Hyundai Of Chapel Hills’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email Phil Long Hyundai Of Chapel Hills is conveniently located in Colorado Springs, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Phil Long Hyundai Of Chapel Hills’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more
Verified CustomerErica thank you for taking the time to fill out the survey. I will be reaching out to you for more information to assist you in resolving the issues you are having.
David EwingHi Erica
Thank you for taking the time to fill out a second survey when your 2013 Sonata was into our service department. We appreciate the 5 stars. If I can ever be of any help please give me a call. Have a nice afternoon!
Verified CustomerHi Mark
Thank you for the 5 star review you gave us when your 2018 Elantra was in for maintenance. Your kind words were very much appreciated. If I can ever be of any help please give me a call. Have a nice afternoon!
Verified CustomerHi Barbara
Thank you for the 5 star review you gave us when your 2015 Sonata was into our service department. We always appreciate positive feed back from our customers. If I can ever be of any help please give me a call. Have a nice afternoon!
Verified CustomerThank you for taking the time to fill out the survey I will be contacting you for follow up on your issues.
David Ewing
Verified CustomerHi Christopher
Thank you for the 5 star review you gave us when your 2021 Elantra was into our service department. I am sorry there was miscommunication in the beginning but glad everything turned out ok. If I can ever be of any help please give me a call. Have a nice day!
Verified CustomerGood Morning
Thank you for the 5 star review you gave us when your 2019 Accent was in for maintenance. We appreciate you choosing our dealership for your service needs. If I can ever be of any help please give me a call. Have a great weekend!
Verified CustomerHi Amanda
Thank you for the 5 star review you gave us when your 2016 Accent was in for maintenance. Your kind words were very much appreciated. If I can ever be of any help please give me a call. Have a nice afternoon!
Verified CustomerGood Afternoon
Thank you for the 5 star review you gave us when your 2013 Elantra was in for maintenance. Your kind words are very much appreciated. If I can ever be of any help please give me a call. Have a nice day!
Verified CustomerGood Morning
Thank you so much for choosing our dealership for your service needs. We really appreciate the 5 stars. If I can be of any help please give me a call. Have a nice day!
Verified CustomerHi Connor
Thank you for the 5 star review you gave us when your 2022 Kona was in for maintenance. Your kind words were very much appreciated. If I can ever be of any help please give me a call. Have a great afternoon!
Verified CustomerHi Greg
Thank you for the 5 star review you gave us when your 2014 Santa Fe was into our service department. We are so glad your experience was a positive one. If I can ever be of any help please give me a call. Have a nice afternoon!
Verified CustomerHi Martha
Thank you for the 5 star review you gave us when your 2014 Tucson was into our service department. I will make sure Tobi receives your compliment. I am sorry our remodel is such a mess, but the final outcome should be nice. If I can ever be of any help please give me a call. Have a nice day!
Posting to share the atrocious experiences we have had with the Phil Long of Chapel Hills sevice center over the past year in the hopes that those reading will be able to avoid a similar experience which cost my parents thousands over the past year as well as loss a primary vehicle for the majority of the past year.
I am an active duty Air Force officer and was visiting my father when, in June of 2023, we first brought my dads 2006 hi milage F-150 in for a diagnostic and estimate to repair the vehicle which was low on power and stalling.
We let them know we wanted to get an estimate before proceeding with repairs to see if it was worth the cost.
We dropped of the vehicle off and were told by Dylan in the service department that hey would get to it in the following week. In reality it was several weeks, and took multiple calls and visits before we finally recieved any feedback.
When we finally got an estimate it was for $2-3K to get vehicle in complete working order. My parents and I didnt hear back for weeks and when we finally did it was in late Aug 2023 and they told us they found additiinal problems it would now cost more than $6K but would be final total and would get vehicle running properly.
After considering time and money already invested my parents approved the additional the work which turned out to be a massive mistake as we have since been met with only more delays and costs.
We went to a ford dealership with an expectation that the service center might cost more but would be able to quickly and accuratley identify and correct any issues...That unfortunatley has not been the case. There were constant delays and poor commications and it was Dec 2023, 7 months later, when we finally recieved a call saying the engine repair was finally complete but they had, after 7 mos with the vehicle just found the transmission is shot and they want to go beyond the estimate for that work.
A ford dealership that takes 7 months and still fails to properly diagnose and repair a vehicle is ridiculous but trying pass the cost back to the customer for that failure was predatory if not criminal.
We elevated the issue to Mr Hobarth the service department manager who via conference call with my father and I promised to address the issue at the intial estimate however that was not the case and my father ended up paying even more and didnt get the vehicle back for several more weeks. He was barley able to drive it before he was taken by cancer in June of 2024. When my sister and I visited him in May before he passed we noticed the vehicle had the same issues it did when we first brought it in to be taken back to the shop for repair under warranty. We were already incredibly fustrated by the inexusable delays, lack of communications, and incomplete and/or inaccurate diagnosis of the problem and it only got wirse as It was again weeks before Dylan finally got in touch a few days ago, now july 2024 and told my sister it was timing issue and so it wouldnt be covered under warranty.
I cannot understand how this service center can operate in such an inept and predatory fashion. The ridiculous delays, drastically understated estimates, poor communcations, absurdly incomplete diagnosis, and complete disregard cost my parents thousands.
We are still attempting to get thdm correct the issue by either repairing the vehicle at no additional costs or refunding my parents the money wasted over the past year which would never been spent had a timley and accurate intial estimate been provided.
I highly encourage the reader to take thier business elsewhere and avoid this inept and predatory business.