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P&M Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(614 Reviews)
85
Write a Review
Schedule Appointment

Score Details

5 stars
89%
4 stars
5%
3 stars
2%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

Our Certified Service department is staffed with highly qualified and experienced Service Advisors and Auto Repair Technicians. We have been providing Automotive Repair to Salem, Oregon and surrounding areas since 1975. Our Certified Service department is staffed with highly qualified and experienced Service Advisors and Auto Repair Technicians. We have been providing Automotive Repair to Salem, Oregon and surrounding areas since 1975.

Categories
Auto Repair, Diesel Services, Towing Service
Contact
(503) 363-9956
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
264 Lancaster Dr NE Salem, OR 97301-5111
Get Directions

Affiliations

P&M Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(614 Reviews)
Write a Review
Recent Reviews
JB
Jim B.
Salem, OR
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
Category: Service
Jim said they treated him right. They couldn't help him and there was no charge.
Recommended
DY
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DAVID Y.
Salem, OR
Chevrolet S-10
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Always Great Service!
Great customer service and the service documentation is outstanding!
DH
Dennis H.
Oregon
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
Category: Service
Dennis said everything went smoothly. They were prompt, efficient and professional.
Recommended
JB
Jacob B.
Salem, OR
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
Category: Service
Jacob said detailed diagnosis, fantastic communication and timeliness.
Recommended
KT
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KEITH T.
Salem, OR
Acura TL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
verified customerVerified Customer
10
Great
Great Service
TF
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TONK, DEBBIE F.
Salem, OR
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Excellent Service
I recently had a problem with the gear shift on my car and was stuck blocking an entrance to a parking lot. The P & M tow truck arrived within 10 minutes of my call and towed my car to a secure area since it was after business hours. I received a call early the next morning with a description of the problem and cost of the repair. Once the they received the part, my car was ready that afternoon. They also gave my car a thorough check-up and, to my surprise, gave it a quick wash! I’ve taken my cars to P & M for years and they always provide excellent, friendly service for a reasonable price. Great customer service!
BG
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BILL G.
Keizer, OR
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Professional work always
Matt Brockman is always good to work with. Problems are explained and process to fix. Service is always great.
SB
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Susan B.
Sheridan, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
10
Marcus
Marcus was very friendly, prompt and informative. I appreciated Marcus asking me who I was working with at the dealer.
KM
Kirk M.
Salem, OR
Volkswagen Jetta Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
Category: Service
Kirk said he's been dealing with them for a long time and they've been really good each time.
Recommended
TG
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TIENNE G.
Salem, OR
MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Great service
My co-worker recommended this place because she brings her mini cooper here. They got me in the next week, dropped off my car, provided different options for inspections and took in my concerns. They called me with updates and recommendations. I picked up my car that day and scheduled the replacement for my horn issue the next week. Prices seemed fair enough and I got to pick what I wanted to repair so I wasnt overwhelmed with a huge bill.
PJ
Patrick J.
Creswell, OR
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
Category: Service
Patrick said they seem to treat him fair and were able to get the vehicle fixed much faster than he thought.
Recommended
SR
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Stacey R.
Salem, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/13/2025
0
The worst automotive repair of my life
First off they were never clear on what they did and did not do to my car. But they were very clear on what they charged me for,and what they said and what was on the bill were totally different so it pretty much ended up being 700$ to put in 2 fuses and 1 relay and top it off with gas.they didn't do anything more to my car than that literally..my car broke down 3 days later so I had it towed back to them and they tell me that I either need to buy a throttle body through them or a new computer through them and I told them we'll both of those parts are brand new so I said I would just take the car back and they charged me another 300$ for doing nothing. While I was waiting I over heard the " mechanic " tell a customer ( an old man) that they replaced two batteries in his truck and the alternator and charged him 1700$ for it
.they have no credentials on the wall they have no certifications to be mechanics all they have is saying they are triple A approved and that's because they are also a tow company...I would steer clear of this business because they are clearly dishonest and don't know what they are doing at all and over charge for doing nothing but saying they did on the bill..they also told me I needed to change my belt and just so happens I did an hour before I towed it to their shop so clearly they don't even look they just fill out the bill and hand it to you...worst shop in salem Oregon hands down..
VW
Victor W.
Salem, OR
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
Category: Service
Victor said the service was great.
Recommended
SH
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SUSAN H.
Silverton, OR
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Appreciate the care received her
Always appreciate the level of care and service I receive here.
RN
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ROLF N.
Salem, OR
Nissan Murano
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Nissan Murano 2005
Thanks for the great service and communication
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