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PRISM Automotive Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,289 Reviews)
98
Write a Review
Schedule Appointment

Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
98
Net Promoter Score ®

Business Details

About

Prism Automotive is conveniently located in Cumming, GA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Prism Automotive is conveniently located in Cumming, GA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Car Maintenance, Auto Repair, Repair Shop
Contact
(770) 205-1400
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1694 Chamblee Gap Rd Cumming, GA 30040-8340
Get Directions
PRISM Automotive Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,289 Reviews)
Write a Review
Recent Reviews
LD
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Lori D.
Cumming, GA
Saturn Ion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
When vehicles are “not quite right”
We’ve been having our cars serviced here for years. If there is an issue, it is found. If nit, we are assured of the fact that the vehicle is safe! Work done is timely and we never have to question the cost since we are confident of their honesty and integrity at Prism Automotive
DZ
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Don Z.
Alpharetta, GA
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Highly recommend
Was referred by a friend and they did not disappoint. Very thorough, great communication, and top notch work. Thank you!
TA
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Thomas A.
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
10
Always great...
As always a great, stress free experience. Great work with prompt service.
My go-to shop for repairs and maintenance.
CC
Cecilia C.
Lexus SC 430
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Call them! You won’t go wrong!
They are great! It’s a husband and wife team…,awesome. You won’t be taken advantage of particularly if you’re a female. You must try them!!! You won’t go wrong 😊
MG
Melissa G.
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Always a fantastic experience
Professional staff, always willing to get me in quickly. Knowledgeable and friendly receptionist willing to describe problems in depth. Highly recommend
DD
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David D.
Cumming, GA
Ford Explorer Sport Trac
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Service and minor repairs
As normal, service was good. All work requested was completed at a reasonable price.
GG
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Grace G.
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Our Favorite Repair Shop!
Prism has been servicing our vehicles forever! They always do a great job! Not only do they do great work, but they are affordable, kind, and quick! I would highly recommend them to anyone!
TM
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Tim M.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Recent repair
Always a quick and accurate diagnosis and repair at a great price
JF
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Janet F.
Cumming, GA
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
patient
Very patient and professional answering questions to a person who knows nothing about a car!
Verified Customer
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
My car sounded bad but now it doesnt
They are amazing
LS
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Liz S.
Ball Ground, GA
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Great experience at Prism
Prism always does a great job. My Mustang was making some unusual noises and they found and corrected the problems.
PM
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Pam M.
Cumming, GA
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Excellent Service
As always, I wouldn't take my vehicles anywhere else! Best service, I trust Jason & Shannon when they tell me what is wrong with my vehicles. Always ready when I'm told.
Verified Customer
Cumming, GA
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Car work
Great job
TM
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Tom M.
Alpharetta, GA
Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
10
Excellent work as always! Timely in and out! Thanks!
There is a reason I have used Prism for many years now. The scheduling, timeliness, and exceptional mechanical work make it worth my while to travel a little extra distance to continue their fine service.
Verified Customer
Cumming, GA
Cadillac XT5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Excellence.
There’s only one reason you continue to do business with the same people for years. Excellence.

Prism excellent in every aspect of business, technical quality, personal integrity.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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