Business Solutions
English Español
SureCritic / Purrfect Auto
business image

Purrfect Auto

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,796 Reviews)
77
Write a Review
Schedule Appointment

Score Details

5 stars
83%
4 stars
10%
3 stars
2%
2 stars
1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
77
Net Promoter Score ®

Business Details

Categories
Contact
(949) 653-0100
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
3075 Edinger Ave Tustin, CA 92780-7240
Get Directions

Affiliations

Purrfect Auto's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,796 Reviews)
Write a Review
Recent Reviews
GA
gravatar
Greg A.
Tustin, CA
Audi Q5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
5
I got what I expected
I got what I expected, a good job
GH
gravatar
G h.
Irvine, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/28/2025
0
Inconsistent communication, lack of consideration
I bring my car in to get a battery replaced and David, the shop owner says the battery will be in his shop by 2 PM. I’m standing in his office around 11 AM. I cannot wait until 2 PM so I said please keep the car here overnight and I’ll come pick it up tomorrow morning. He said fine. Originally he had said that the battery was already in his store, and then I could come and bring the car and have it installed right away. He told me that the day before when I was in there when I had my other car serviced.
I realize it sounds like a lot to follow, but this just shows how much poor communication and lack of consideration there David showed. So I come back the next day, today 2/28, on my own UBER (they provide LYFT services, but he refused to bring me back and said he would add $20 to the bill). So I took my own Uber. I get here, right now as we speak, and the battery had just arrived today! When he said it was supposed to arrive the day before by 2 PM! So now I have to wait at least 20 minutes. The other technician heard my expression of concern and disappointment and had zero feeling and empathy for my situation. Saying it is not on me, talk to Dave about it.

I expressed this to David by text that the battery was still not ready and I had to wait today and he said I’m sure they will get it handled quickly for you. Thank you for this information. No apology no consideration very little empathy if any at all.

Lack of respect, no regard for a customer’s valuable time.
RH
gravatar
ROBERT H.
Irvine, CA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Accurate time, quick service, reliable quote!
Accurate time, quick service, reliable quote!
Oil change and tire rotation. They found a bad wiper blade and I agreed to have them change it.
PJ
gravatar
PAUL J.
Irvine, CA
Dodge Dart
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Did a great job replacing my battery.
I needed a battery quickly for my car. They were very helpful and replaced the battery in no time.
KP
gravatar
KATHLEEN P.
Irvine, CA
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Thanks , you did a good job
All the necessary work was done in a timely manner. The guys here are are amazing and very nice to boot.
DL
gravatar
Dennis L.
Irvine, CA
Ford Explorer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/28/2025
verified customerVerified Customer
4
Negative Experience
The service took a long time to complete, the service took eight days at a price higher than was original agreed too. I was told the service would cost $520, but I was charged $559.31. I did not receive any explanation for the price variation.
JR
gravatar
John R.
Tustin, CA
Mercedes-Benz CLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2025
verified customerVerified Customer
10
Quick oil change and friendly service
Entire experience was easy, quick and friendly. Also appreciated I wasn’t upsold on things I just didn’t need and would not ‘invest in’ (the car is super old, doesn’t look good anymore and I just use it for work travel).

Always appreciate the guys at this shop and will be back again.
LK
lacey k.
Santa Ana, CA
Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
Always Excellent!
Dave and all the guys at Purrfect Auto always provide excellent service! They make every visit feel personalized and answer my many (sometimes excessive) questions, to help me feel confident in my vehicle and the maintenance or repairs being performed! Thank you Purrfect Auto!
SC
gravatar
Sebastian C.
Irvine, CA
Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Great team
Timely, easy to work with, did a great job, informed me on things wrong with my car, fixed it!
Verified Customer
Santa Ana, CA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Purrfect
Best auto repair anywhere.
HS
Heather S.
Tustin, CA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Fast and easy service.
Always come here for my car maintenance needs, they take care of us well.
FS
FRANK S.
Irvine, CA
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
10
Always friendly and professional results
15 years plus have always had excellent results friendly and professional crew
LS
gravatar
Ladan S.
Irvine, CA
Mercedes-Benz CLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2024
verified customerVerified Customer
10
Awesome service
I got all my breaks done at Purrfect Auto. They are most professional and offer very competitive pricing. They will never exaggerate the services needed, like other places. They are honest and fair. I highly recommend these guys.
DG
gravatar
Denis G.
Irvine, CA
Chrysler PT Cruiser
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2024
verified customerVerified Customer
10
Purrfect Review
We appreciate the excellent service and friendly atmosphere of the office and technicians.
RH
gravatar
Ron H.
Irvine, CA
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
10
Good all-around shop, fair prices, does not upsell me!
This shop is my go to because I have several older used cars. Sometimes the cars have minor issues and this shop always just fixes that without trying to upsell me on things I don’t really need. And then they always do a security check and if they find something big and I’m wanting to keep the car, they’re able to fix it at a reasonable price. I’ve had front end work on two cars done and the work was excellent at a fair price. Thanks, Purrfect!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.