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Quality Auto Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(282 Reviews)
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Score Details

5 stars
87%
4 stars
10%
3 stars
2%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
3
Total ReScores™
4.3
ReScore™ Average

Business Details

Categories
Contact
(650) 570-6988
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 3:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
2300 S El Camino Real San Mateo, CA 94403
Get Directions
Quality Auto Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(282 Reviews)
Write a Review
Recent Reviews
MB
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MICHAEL B.
San Mateo, CA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2016
verified customerVerified Customer
Very Quick and efficient service
I have been going here for service for many years. Frank and Doris are friendly, Frank is a very good mechanic
Recommended
Frank & Doris C. from Quality Auto Care responded on 07/18/2016 08:52 AM

Michael,

It has been a great pleasure having you and your mom as customers.

We thank you for the loyal support, confidence, and trust in our shop.

We will sadly miss you.

Wishing you much happiness and good  health.

Quality Auto Care
Frank and Doris CHan

DG
Donald G.
San Carlos, CA
Infiniti G35
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2016
verified customerVerified Customer
Category: Service
Donald said the business did a good job.
Recommended
Frank & Doris C. from Quality Auto Care responded on 07/18/2016 08:53 AM

Donald,

It has been a great pleasure having you and your mom as customers.

We thank you for the loyal support, confidence, and trust in our shop.

We will sadly miss you.

Wishing you much happiness and good  health.

Quality Auto Care
Frank and Doris CHan

DW
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Doug W.
San Mateo, CA
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
verified customerVerified Customer
Outstanding Service!!
I met Doris today for the first time. I had a problem with my signal light not working. She took total charge and kept me posted via voice mail & text as to the progress of this repair. I picked up my car about an hour later with two new bulbs and a very fair price. I will make Quality Auto Care my new auto service company.
Recommended
Frank & Doris C. from Quality Auto Care responded on 07/11/2016 08:28 AM

Doug,

We truly appreciate your business, and we're grateful for the trust you've placed in us.


Your suggestions and comments are a vital part of our growth.
Thank you so much for the positive feedback.

We look forward to your next visit.

Quality Auto Care
Frank & Doris Chan

LQ
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LINDA Q.
Half Moon Bay, CA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2016
verified customerVerified Customer
I suffered long enough with a broken air conditioner!
Fabulous! My AC is fixed, and I can now drive without going insane from the heat. Frank and Doris are lovely people, and they care about doing continuous quality work (Frank) and providing excellent customer service (Doris). I am very happy to patronize this business, and I drive all the way from Half Moon Bay to have my car serviced. Nice to have the confidence that the work will be done well.
Recommended
Frank & Doris C. from Quality Auto Care responded on 06/27/2016 08:08 AM

Dearest Linda,

It has been the greatest pleasure knowing and having you as a valued customer.

Your comments means a great deal to us.

It is because of customers like you that enable our growth. And for that, we are most grateful.

Thank you once again for your many years of support.


Quality Auto Care
Frank & Doris Chan

PF
Phoenix F.
San Mateo, CA
Honda CR-V
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/15/2016
verified customerVerified Customer
Category: Service
Spoke with Josh. He said this business was almost the best. Doris, an employee of this place, is great.
Recommended
Frank & Doris C. from Quality Auto Care responded on 06/20/2016 12:37 PM

Josh and Phoenix,

Thank you so very much for your positive feedback.

Your confidence and trust in us means alot.

Thanks once again for your patronage.

Quality Auto Care
Frank & Doris Chan

BW
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BUTCH/LINDA W.
San Mateo, CA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2016
verified customerVerified Customer
Consistent quality service
Frank and Doris have taken care of both my vehicles for the last 6 years. This is a hard working, honest, and friendly shop. Frank can handle most any automotive problems. I will continue to use Quality Auto for all my automotive needs. Try Quality Auto, you will be glad you did.
Recommended
Frank & Doris C. from Quality Auto Care responded on 06/07/2016 10:07 AM

Butch & Linda,


Frank and I thank you so very much for your kind remarks.

Your confidence and trust in our shop means alot.

We are so grateful for your valued business and loyal support.

Quality Auto Care
Frank & Doris Chan

SB
Solomon/betty B.
San Carlos, CA
BMW 323i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2016
verified customerVerified Customer
Category: Service
Solomon said this business did work he was satisfied with.
Recommended
Frank & Doris C. from Quality Auto Care responded on 05/31/2016 10:30 AM

Solomon & Betty,

We thank you for your positive feedback.  Your confidence and trust in our shop means alot.

Quality Auto Care
Frank & Doris Chan

DP
David P.
San Mateo, CA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2016
verified customerVerified Customer
Category: Service
David said this business always does a good job for him. He also noted that they are one of the few service facilities that he trusts.
Recommended
Frank & Doris C. from Quality Auto Care responded on 06/07/2016 10:06 AM

David,

Frank and I thank you so very much for your kind remarks.

Your confidence and trust in our shop means alot.

We are so grateful your valued business and loyal support.

Quality Auto Care
Frank & Doris Chan

CS
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Carrie S.
San Mateo, CA
Toyota Yaris
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2016
verified customerVerified Customer
Great service
I appreciated the comprehensive work that was done in a timely fashion. Not only is the mechanic wonderful but Doris communicate very well.
Recommended
Frank & Doris C. from Quality Auto Care responded on 05/23/2016 04:04 PM

Carrie,

Thank you so very much for your positive review.

Your confidence and trust in our shop means alot to us.

Quality Auto Care
Frank & Doris Chan

CM
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Cathy M.
Redwood City, CA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2016
verified customerVerified Customer
Great Auto Repair Service
Doris and Frank both do a thorough job of evaluating your car, detailing what needs to be done and help you to prioritize what needs to be done first. Very helpful and professional.
Recommended
Frank & Doris C. from Quality Auto Care responded on 05/23/2016 04:05 PM

Cathy,

Thanks for the positive review.

Your confidence and trust in our shop means alot to us.

Quality Auto Care
Frank & Doris Chan

CC
gravatar
CHRIS C.
San Mateo, CA
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2016
verified customerVerified Customer
Oil leak fixed!!
You guys are the best!!
Recommended
Frank & Doris C. from Quality Auto Care responded on 05/16/2016 02:46 PM

Chris,

Thank you so very much for your positive review.  Your confidence and trust in us means alot to us.

It is customers like you that make our progress possible.

Quality Auto Care
Frank & Doris Chan

TR
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TRACY R.
San Mateo, CA
Kia Spectra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2016
verified customerVerified Customer
Excellent
Frank and Doris always give excellent, personalized service, fair prices and have you in and out on time.
Recommended
Frank & Doris C. from Quality Auto Care responded on 05/16/2016 02:45 PM

Tracy,

Thank you so very much for your positive review.  Your confidence and trust in us means alot to us.

It is customers like you that make our progress possible.

Quality Auto Care
Frank & Doris Chan

FJ
Frank J.
Belmont, CA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2016
verified customerVerified Customer
Category: Service
Frank said he is a long time customer of this business. He would recommend this business for service.
Recommended
Frank & Doris C. from Quality Auto Care responded on 05/16/2016 02:47 PM

Frank & Ingrid,

Thank you so very much for your positive review.  Your confidence and trust in us means alot to us.

It is customers like you that make our progress possible.

Quality Auto Care
Frank & Doris Chan

LF
Larry F.
San Francisco, CA
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2016
verified customerVerified Customer
Category: Service
Larry said the customer service at this business was wonderful. They were quick and proficient, and provided great dependable work.
Recommended
Frank & Doris C. from Quality Auto Care responded on 05/02/2016 02:33 PM

Larry,

Thank you so very much for your positive feedback.

It means a lot to us.

It's customers like you that make our progress possible.

We truly appreciate your business and we're grateful for the
trust you've placed in us.

Quality Auto Care
Frank & Doris Chan

DK
Dee/jason K.
San Mateo, CA
Infiniti I30
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2016
verified customerVerified Customer
Category: Service
Dee said she was very impressed with the professionalism of the staff at this facility.
Recommended
Frank & Doris C. from Quality Auto Care responded on 05/02/2016 02:40 PM

Dee,

Thank you so very much for your positive review.  It means alot to us.

We also appreciate your valued business and are grateful for the trust you've placed in us.

Quality Auto Care
Frank & Doris Chan

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