business image

Quality Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,750 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
4.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

Opened in 1994, Quality Auto has tried to offer the highest standard of repair at competetive pricing with fast service since its inception. Being the oldest privately owned AAA approved shop in Pomona, we have all ASE certified auto technicians and offer a 24month/24,000 mile warranty on our repairs. We specialize in driveability Opened in 1994, Quality Auto has tried to offer the highest standard of repair at competetive pricing with fast service since its inception. Being the oldest privately owned AAA approved shop in Pomona, we have all ASE certified auto technicians and offer a 24month/24,000 mile warranty on our repairs. We specialize in driveability diagnostics and offer smog checks as well as smog failure repairs. We are one of a select few shops that perform Brake and lamp inspections as well as general auto repair. I have lived in the area my whole life and have almost 25 years of auto repair experience. I am an ASE master auto technician and have worked for the Bureau of Automotive Repair as a systems material expert for about 10 years developing tests and training for technicians to further benefit the industry and its standards. Please call us at (909)596-5502 for any auto questions or needs and see why we have had a 100% approval rating with the Auto clubs approved auto repair program for the last 4 years. ...more

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(909) 596-5502
Closing in 42 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3460 Falcon St Pomona, CA 91767-1012
Quality Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,750 Reviews)

JP
Judy P.
La Verne, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Excellent
Prompt, friendly, thorough service

JG
Jeff G.
La Verne, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Very polite service man . And great service.
I had a good time and great service. Everything went well.

DR
gravatar
Deborah R.
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Kind and competent
We went in for DMV smog check. My husband drives an accessible van. They immediately came out to help and service the Van and accommodated to my husband's situation. They went above and beyond to facilitate the process. Highly recommend.

MS
Mitch S.
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
9
Very friendly and reasonable everything you want in a auto service
Overall, good experience!

SS
Sharon S.
Glendora, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Quality service
I’ll be back after I calibrate my mileage.
Thank you for the information.

RM
Radu M.
Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Quick and good quality
I went to Mike's shop to change a flat tire. I can tell you that their price beats Costco's. Besides their prices, the staff is super friendly and professional. Definitely recommend!

PA
Phoenix A.
Ladera Ranch, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Excellent, quick, and cost effective service that goes the extra mile.
I would use them again in a heartbeat. AAA referred me to Quality Auto Service for a smog check on a vehicle whose title was being transferred that day. Despite my not having made an appointment and it being late afternoon on a weekday, they were able to fit me in. The gentlemen who work there are both personable and kind -- they even buffed some paint transfer off the car so it also looked better than when I had brought it in! It meant a lot.

ML
Mary Ann L.
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Smog checks in 15 mins or less.
I went in for a smog check on my 2013 Camry. The car was in and out of their garage in less than 15 minutes. The staff is friendly, efficient, and quick to meet the needs of their customers.

GR
gravatar
Gavin R.
La Verne, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Transmission problem solved
I just got my pick up back. Had a lot of problems.
Quality Auto stuck with me to resolve the problem. I am very happy.
I would recommend them to any one.

Verified Customer
La Verne, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2025
verified customerVerified Customer
9
Got me in last minute
Frustrating that they were not able to secure the correct part first time around

JG
James G.
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Patient and accommodating
…..zzzzzz

Verified Customer
Upland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Fantastic!
Always experts who do a great job for fair prices!

AR
gravatar
Adam R.
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Replacement of the crankshaft pulley
Another mechanic did not think the repair could be made and that we would need a new engine on a 1998 Toyota 4Runner Limited. Mike said he would take a look and in fact was able to repair it. He did and it runs very nicely. Whenever anyone I know needs work done on a Nissan or Toyota, Mike is the guy.

Verified Customer
Pomona, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/15/2025
verified customerVerified Customer
1
Dishonest, re-using old parts, never providing proof of work that was actually done.
Not truthful, never offered proof of what work was done.

Verified Customer
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Quick friendly service.
Quick friendly service.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.