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Red Rock Auto Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(952 Reviews)
87
Write a Review

Score Details

5 stars
91%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
3
Total ReScores™
3.3
ReScore™ Average
87
Net Promoter Score ®

Business Details

About

At Red Rock Auto & Cycle, we employ a transparent approach to doing business with you. That is why we would like to educate you—our valued customers—on everything that is entailed in the repair of your vehicle. By providing you access to information rather than simply telling you what's wrong, you can have a better understanding of what At Red Rock Auto & Cycle, we employ a transparent approach to doing business with you. That is why we would like to educate you—our valued customers—on everything that is entailed in the repair of your vehicle. By providing you access to information rather than simply telling you what's wrong, you can have a better understanding of what we do and who we are. ...more

Categories
Auto Repair, Fix Auto, Oil Change
Contact
(928) 451-7431
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Arizona
2045 YAVAPAI DR Sedona, AZ 86336
Get Directions
Red Rock Auto Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(952 Reviews)
Write a Review
Recent Reviews
EP
ellen p.
2014 Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Tow truck and shop service
I needed my Ford F150 lifted off a concrete block that I managed to high center on. AAA called Red Rock Auto Service and they came out 30 minutes earlier than the quoted time :) The driver quickly figured out a tricky line of approach and had the truck off in about 10 minutes. Since I had to drive 450 miles back to San Diego the next day, I wanted to make sure the undercarriage was ok. I had him take the truck to the shop which was wrapping up for the day. They called at 9 am the next morning with good news, no damage. It was worth the very reasonable price to have peace of mind on the drive home. Great bunch of guys at Red Rock Auto!
TS
Trevor S.
2008 Jeep Wrangler
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2025
verified customerVerified Customer
8
Repairs done as promised. Quote was what I paid.
I had a bent axle from one of the trails I went on. This needed repaired as I drove my Jeep from Idaho. They did exactly what they said they would and for the amount quoted. I wasn't happy with the parts quality, the parts markup and the hours charged. I would have given 5 stars otherwise. Rated by a guy from Idaho.
LP
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Linda P.
Sedona, AZ
2019 Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Great!
I am a new customer and because of great customer service and quality of service I will be back!
MB
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Michael B.
2019 Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Fixed my battery issue
Mechanics fixed and ongoing battery issue with my 2019 Volkswagen Tiguan. Had it diagnosed in minutes and repaired quickly.
Bill . from Red Rock Auto Center responded on 04/07/2025 11:42 AM

Thank you Michael for such a nice review. We appreciate your feedback and are pleased to hear about your positive experience with our team in resolving your ongoing battery issue. Your satisfaction is important to us.
Bill R (Owner)

Verified Customer
Sedona, AZ
2006 Jeep Liberty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
we took our granddaughter car in for a brake job and inspections. He gave us solid helpful advice.
My granddaughter's car is a old and worn out. We wanted an inspection to see if it was worth repairing . They did a very good inspection and it gave us the information we needed. We I told him that we thought that fixing this car was not a wise use of our money he told us he was relieved and hoped we would make that choice. Some less ethical places would have been much less honest.
Bill . from Red Rock Auto Center responded on 04/07/2025 11:41 AM

We appreciate your positive feedback regarding our inspection service. It is our priority to provide honest advice for our customers' best interests. 
Bill R (Owner)

LS
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Leo S.
Manitowoc, WI
2014 GMC Yukon
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2025
verified customerVerified Customer
10
Prompt service
While vacationing in Sedona, our battery died and Red Rock replaced it quickly and we were able to continue our vacation without delay.
Bill . from Red Rock Auto Center responded on 04/07/2025 11:39 AM

Thank you Leo for such a nice review. We appreciate your feedback and are glad we could assist you promptly during your vacation in Sedona. Your support is valued.
Bill R (Owner)

DV
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Diane V.
Sedona, AZ
2017 Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
Service and knowledge👍🏼
They have always given me great service for my car. I ask lots of questions and they always answer me in a way I can understand. I recommend them to all my friends and will continue to do so. On a scale of 1 to 10, they are a 10++
Bill . from Red Rock Auto Center responded on 03/24/2025 07:28 AM

Thank you Diane, We appreciate your review and continued patranage. Your recommendations are highly valued. Your a 10++ in our book too.
Bill R (Owner)

OD
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Olga D.
2005 Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Satisfied Customer
It is so wonderful to have a fantastic local car service that provide great reliable service. Thank you Bill and crew. I will continue to have my car serviced by Red Rock
OD
Bill . from Red Rock Auto Center responded on 03/14/2025 02:20 PM

Thank you Olga. We appreciate your support and are pleased to hear you value our service. Your continued patronage means a lot to us.
Bill R (Owner)

RH
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RICK H.
Sedona, AZ
1999 Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
The best!
We have trusted Bill and his wonderful crew for years...they are quite simply THE BEST!
Honest, trustworthy and knowledgeable...who could ask for anything more!
Bill . from Red Rock Auto Center responded on 03/12/2025 12:25 PM

We appreciate your continued trust in our team and value your kind words about our service and expertise. Your support motivates us to maintain our high standards. You know that, if you need anything automotive related you can call or stop by. We'll do all we can to take care of you.
Bill R (Owner)

Verified Customer
Sedona, AZ
2014 Lexus RX 450h
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Excellent Service
Red Rock Auto was able to schedule me in quickly the same day when my battery died. Kudos to Autozone too for fast delivery of the battery. Install was faster than I thought it would be. Am very appreciative of their friendly staff and excellent service!
Bill . from Red Rock Auto Center responded on 03/12/2025 12:23 PM

We appreciate your positive feedback regarding our swift service and friendly staff. Your satisfaction is important to us, and we value your business.
Bill R (Owner)

AC
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AL C.
Sedona, AZ
2013 Honda Fit
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Service and expertise
Bill and his team are honest and fair. They treat my car as if it is their own. I only asked for an oil change, but in the courtesy inspection they found that I need to replace my break pads. But rather than pressing me with urgency to fix them they gave me an estimate of the remaining life, so I can manage when to repair them.
Bill . from Red Rock Auto Center responded on 03/14/2025 02:17 PM

Thank you Al for the nice review. We appreciate your positive feedback. It is our priority to provide transparent and fair service to our customers. You have been a loyal customer for a long time and I really enjoy visiting with you when you come in.
Bill R (Owner)

Verified Customer
Sedona, AZ
2016 Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
verified customerVerified Customer
10
Outstanding Customer Service
My 2016 Toyota Corolla A/C compressor completely locked up and left me stranded. The compressor, condenser and evaporator needed to be removed and replaced. Thank you Bill, Sienna and crew for easing my stress and getting me back on the road again🙏
Bill . from Red Rock Auto Center responded on 03/14/2025 02:13 PM

We appreciate your positive feedback and are pleased to hear that we were able to provide the support you needed during a challenging situation. Your satisfaction is important to us. Please let us know if we can be of assistance in the future.
Bill R (Owner)

JB
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Joe B.
Sedona, AZ
1999 Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
The real thing in a sea of automative guesses.
I experienced a degree of "telling it like it is" and not guessing or saying what they thought I wanted to hear. Exceptional honesty to the bone. Refreshing and welcome in a sea of uncertainty.... and just being within a mile of me was also surprising. I don't have to search and evaluate someone I need help from anymore. Wild Bill Raper is the one to find in an ocean of automotive make beliefs and guesses.
Bill . from Red Rock Auto Center responded on 03/14/2025 02:11 PM

Thank you Joe. We appreciate your business and are pleased to hear that our proximity has made it convenient for you. Your trust in us is valued.
Bill R (Owner)

WD
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William D.
2001 Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Completely Satisfied
Red Rock Auto is great for three reasons:
1) All work was performed and met all my requirements,
2) The front desk person stayed in touch with me, letting me know what the status of my vehicle was and what they were planning (this person is the face of the business and represents well).
3) Automation was great...inspection report detailed every issue and assigned a risk factor. I was able to review online and make decisions about each item listed.
Thanks!!
Bill . from Red Rock Auto Center responded on 03/14/2025 02:04 PM

Thank you William. We appreciate your feedback regarding our service and communication. It is rewarding to know our efforts in transparency and quality met your expectations. 
Bill R (Owner)

FG
Ferman G.
2021 Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
We needed a simple repair to an undercarriage shield for our car.
From the moment I walked in, I was treated with respect, and then they agreed that the repair could be simply made, and we would be on our way in less than 30 minutes. Indeed this is what happened.
Bill . from Red Rock Auto Center responded on 03/14/2025 02:03 PM

We appreciate your positive feedback and are glad to hear that your experience met your expectations. Your satisfaction is important to us.
Bill R (Owner)

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