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River Oaks Firestone

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,036 Reviews)
96
Write a Review
Schedule Appointment

Score Details

5 stars
91%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
4
Total ReScores™
3.3
ReScore™ Average
96
Net Promoter Score ®

Business Details

About

From selling cars to fixing them, River Oaks has been a fixture in the Houston, TX area for more than 60 years. We treat our customers’ vehicles as if they were our own. Visit us today, contact online, or phone us to schedule an appointment today. From selling cars to fixing them, River Oaks has been a fixture in the Houston, TX area for more than 60 years. We treat our customers’ vehicles as if they were our own. Visit us today, contact online, or phone us to schedule an appointment today.

Categories
Firestone Repair Shop, Tire Sales and Repair, Car Maintenance
Contact
(713) 621-2040
Visit Website
Open
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3701 Westheimer Rd Houston, TX 77027-5221
Get Directions
River Oaks Firestone's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,036 Reviews)
Write a Review
Recent Reviews
TW
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TRACI/JOHN W.
Houston, TX
Mercedes-Benz SL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
They’re so efficient and nice. Very clean. I was running late to pick up my car and they waited for me.
My tire kept leaking and no one could figure it out. I went to River Oaks Firestone and within less than an hour they found the leak and fixed it. So efficient and clean. Very polite.
RC
Rogelio C.
Freer, TX
Jeep Gladiator
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
Category: Service
Rogelio said they were fast and helpful.
Recommended
Verified Customer
Houston, TX
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Fast and Friendly Service
I was going on a trip and found a nail in a tire that morning. I called and they worked me in. The whole process from call to fix took about 40 minutes and I was able to go on my trip with almost no delay.
EDDIE S. from River Oaks Firestone responded on 03/05/2025 09:23 AM

We appreciate your trust. 

have a safe trip 🌹

MH
Mike H.
League City, TX
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
Category: Service
Mike said he was heading to a different place but passed this business. He is so happy he did that, they picked him up and gave him a ride, they did exactly what he needed them to do. He couldn't ask for anyone better.
Recommended
EDDIE S. from River Oaks Firestone responded on 03/05/2025 11:56 AM

Thank you for the opportunity to serve you. We are so grateful for your visit and looking forward to serving you in any way possible.
Thank you so much 🌹

MB
Mark B.
Houston, TX
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
Category: Service
Mark said he is a loyal customer who knows where to go when service is needed, and he will return.
Recommended
EDDIE S. from River Oaks Firestone responded on 03/04/2025 06:28 AM

Thank you for your visit!
we truly appreciate your business and trust... We are looking forward to serving you always.
🌹

Verified Customer
Houston, TX
Mazda CX-9
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
PhD in car noises
Eddie and his team have all the expertise needed to fix anything on your car.
On my last visit, they did troubleshoot what was wrong with my Mazda just by listening to the engine noise for 15 secs. And they were right.
My family has four cars, and everything we threw at them so far, they were able to fix. Whether it is a 1979 Fiat or a 2020 Porsche.
EDDIE S. from River Oaks Firestone responded on 03/04/2025 06:29 AM

Thank you 🌹
Thank you 🌹 THANK YOU VERY MUCH ❤️

AP
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ANDRE P.
Houston, TX
Porsche Macan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
A great alternative to Porsche dealership
Dealership gave me a ludicrous quote for a brake job.
These guys maintain Porsche Mercedes and other German brands and know what German parts are needed and how to do it properly.
Give them a chance and you won’t regret.
EDDIE S. from River Oaks Firestone responded on 02/25/2025 12:12 PM

Thank you so much for your kind words! We are so grateful for your kindness and very thankful to be able to serve you and family.
We truly appreciate your trust in us 🙏🏻❤️

NA
Nancy A.
Katy, TX
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
Category: Service
Nancy said the staff was very friendly, helpful and very welcoming.
Recommended
EDDIE S. from River Oaks Firestone responded on 01/27/2025 07:11 AM

Thank you so much for trusting us! We are so grateful for your business. 

Thank you 😊 

HH
Hyerim H.
Houston, TX
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
Category: Service
Hyerim said it was the best service and fast.
Recommended
EDDIE S. from River Oaks Firestone responded on 01/27/2025 07:09 AM

We appreciate your visit and trust. Thank you for your Kind words 😊

TR
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THOMAS R.
Houston, TX
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Excellent service and attention
Excellent service and attention
EDDIE S. from River Oaks Firestone responded on 12/10/2024 08:26 AM

Thank you for your kind words!
it's always a pleasure to serve you.

JB
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JOHN B.
Houston, TX
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
10
Very good
Very happy with the service
EDDIE S. from River Oaks Firestone responded on 12/09/2024 10:00 AM

Thank you so much ? 

Verified Customer
Houston, TX
Nissan Murano
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Very thorough check of car
Appreciate the thorough check of car for long trip
EDDIE S. from River Oaks Firestone responded on 12/05/2024 06:50 AM

We always enjoy seeing you Coach! It's always a pleasure.. ❤️

TH
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TERRY H.
Houston, TX
BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
The Very Best!
Eddie is a hands-on owner and manager. He ensures that your needs are met with quality work and personal, caring service. Robert is courteous and prompt with an estimate, as well as scheduling. They explain what is needed and upon completion even show you the replaced parts. They will never do work that is unnecessary and even explain what may be needed in the future.
EDDIE S. from River Oaks Firestone responded on 12/04/2024 07:46 AM

Thank you so much for trusting us over the years . 

We are so grateful for your kindness and nice words.
❤️

MH
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MICKEY P H.
Houston, TX
Toyota Land Cruiser
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Mickey H
Great service and nice people.
EDDIE S. from River Oaks Firestone responded on 12/04/2024 07:47 AM

Thank you for your feedback. We always enjoy your visit with us ❤️

Verified Customer
Houston, TX
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Recent service
Eddie & Robert are always so professional, honest, attentive & eager to resolve any issue. I appreciate them so much.
EDDIE S. from River Oaks Firestone responded on 12/04/2024 07:48 AM

Thank you for your sweet words. We are always grateful for your kindness ❤️

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