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SureCritic / Hyundai Dealer / Riverside Hyundai
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Riverside Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,313 Reviews)
76
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Score Details

5 stars
84%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
212
Total ReScores™
4.7
ReScore™ Average
76
Net Promoter Score ®

Business Details

About

Riverside Hyundai is located in Riverside CA juts off the 91 freeway. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Riverside Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment Riverside Hyundai is located in Riverside CA juts off the 91 freeway. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Riverside Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(951) 688-9420
Closed
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
8001 Auto Center Drive Riverside, CA 92504
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,313 Reviews)
Write a Review
Recent Reviews
TD
gravatar
Tammy D.
Riverside, CA
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Impeccable service
The service I received from David the service manager was impeccable. He made sure my car was well taken care of and my issues were resolved.
DC
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David C.
Riverside, CA
2019 Hyundai Sonata Hev
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Che k the repairs yourself
Had a part replaced and was not properly installed and it could have led to a worse problem had it not been caught in time.
Verified Customer
Riverside, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great service
great service
DC
gravatar
Donna C.
Riverside, CA
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Exceptional service
MC
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Mike C.
Riverside, CA
2017 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
6
Category: Service
What is this?
Nothing to review because above question is non descriptive
David R., Service Drive Manager from Riverside Hyundai responded on 03/30/2022 07:38 AM

Thank you for taking the time to talk to me today, please let me know what I can do for you in the future.

David Ruiz
Your Hyundai Service Drive Manager
Genesis Experience Manager
Phone: (951)-643-5065 extention 2191
Email: davidmyserviceguy@gmail.com

"You can't spell Hyundai without U and I".

"Dont just have a great day... have a Hyundai".

GA
gravatar
Griselda A.
Moreno Valley, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent customer service.
Hyundai of Riverside, great service, great customer service.
Verified Customer
Riverside, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Service
Everything was well. Some aspects of customer service can be worked a bit better
David R., Service Drive Manager from Riverside Hyundai responded on 03/30/2022 08:40 AM

Good morning,

Please contact me at 951-643-5082, I would like to talk to you.
Thank you.

David Ruiz
Your Hyundai Service Drive Manager
Genesis Experience Manager
Phone: (951)-643-5065 extention 2191
Email: davidmyserviceguy@gmail.com

"You can't spell Hyundai without U and I".

"Dont just have a great day... have a Hyundai".

TR
gravatar
Timothy R.
Corona, CA
2022 Hyundai Ioniq 5
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Deceptive trade practice in regards warranty sold by financial dept
The poor rating I’m giving Riverside Hyundai stems all from the extra warranty they sold me. Purchased the car on the 5th and at the same time purchased a contract for tire coverage. THE EFFECTIVE DATE ON THE CONTRACT WAS/IS 03/05/2022. On 3/8 a tire suffered damage. Brought it to the service dept for repair because of the contract. Service dept had never heard of this product and had no way of even entering a claim. I had to return home and get the info for the service rep. Then he was told by the company that a claim couldn’t be filed for 30 days despite the effective date being the 5th. That we should wait and file after 30 days. This you cannot do because you need prior approval for repairs. Multiple emails to the company have not been returned.
David R., Service Drive Manager from Riverside Hyundai responded on 03/29/2022 02:23 PM

Mr. Roberts, 

Please contact me at 951-643-5082 to discuss this.

David Ruiz
Your Hyundai Service Drive Manager
Genesis Experience Manager
Phone: (951)-643-5065 extention 2191
Email: davidmyserviceguy@gmail.com

"You can't spell Hyundai without U and I".

"Dont just have a great day... have a Hyundai".

MM
gravatar
Melanie M.
La Mesa, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very satisfied
I always get the best service when I go to Hyundai of riverside. Never disappointed and always treated well.
JA
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Janet A.
Riverside, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Friendly and professional service
Service advisor was knowledgeable and thoroughly explained the service needs of my vehicle.
JR
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John R.
Riverside, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service and staff!
SM
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Stephen M.
Riverside, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Tires oil change and 30000 mile maintenance
NA
MC
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Milika C.
Riverside, CA
2017 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
verified customerVerified Customer
10
Category: Service
Good experience
Very good customer service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2022
Service Type: Maintenance
9
Category: Service
Good experience
Good place, service and people
Chan S., Service Advisor from Riverside Hyundai responded on 03/11/2022 05:39 PM

Appreciate you taking the time to talk to me!

Chan Shin
Your Friendly Service Advisor
951-643-5189
SC
gravatar
Sharon C.
Corona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
10
Category: Service
Service Manager, Jim Sams
On Thursday, March 11 I had to return to the Service Department to rectify a situation that occurred on Tuesday, March 1. I had an after-market radio replaced with my factory issued radio. After the work was completed, I noticed that the clock was not working, and the air bag indicator remained illuminated. Also, the passenger air bag indicator was not illuminated. On March 1st before I left the dealership and pointed it out to the service advisor, Destinee Guerro, that the components on the steering wheel were not connected. She apologized and sent the car back. Apparently, something was not connected. It was done and the car was sent back out to my satisfaction with everything working. However, once again before I drove off, I noticed the airbag and clock issue. Again, I returned and spoke with Destinee. She attempted to tell me this issue was present when the car came in. The long and short of the story is we returned on Friday, March 11 and spoke with Mr. Sams. He assured us everything would be handled to our satisfaction, and it was. He handled the situation professionally and thoroughly and we are grateful. He turned what could have been a negative experience into an outstanding positive one. Kudos to Mr. Sams. We are very appreciative. Thank you!!
JIM S. from Riverside Hyundai responded on 03/11/2022 05:12 PM

Thank you for the kind words.  We really appreciate you  !

Verified Customer
Riverside, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
We Always get great customer service, prompt fast and friendly service each and every time we go to the dealership.
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