business image

Roadrunner Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,012 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
4.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

We are your one stop shop for all of your auto repair and maintenance needs! We are your one stop shop for all of your auto repair and maintenance needs!

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(530) 272-8692
Closing in 51 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 12:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1020 Whispering Pines Lane, Suite J Grass Valley, CA 95945

Affiliations

ASE
ASE - Master Certification
Smog Test - CA
Roadrunner Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,012 Reviews)

MR
gravatar
Mr R.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
0
Continue great service
As a returning customer for 11 years, this crew gets your service / fix done quick and done right !
You can’t go wrong with this shop !
Brian H. from Roadrunner Automotive responded on 03/20/2025 08:52 AM

Thank you so much for your kind words and continued trust in Roadrunner Automotive! We truly appreciate your loyalty over the past 11 years. It’s always a pleasure to see you—and Wiley—come in. Looking forward to many more years of great service with you!

The Roadrunner Team

NH
gravatar
Nickolas H.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
They keep me rolling!
As usual the Roadrunner crew keeps my both of my buggies in tip top shape.
And keeps us rolling down the road to happy destiny!
Couldn't do it without them!
Thanks Roadrunner!
See you next time.
Brian H. from Roadrunner Automotive responded on 03/17/2025 09:57 AM

Thank you for the kind words Nick! We're thrilled to hear that our team keeps your 'buggies' in top shape and helps you stay on the road to your next adventure. We appreciate your continued trust in Roadrunner, and we look forward to seeing you next time!

The Roadrunner Team

DF
gravatar
David F.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
A clean car care center. Staff makes you feel as if you are family.
I always feel like I am the most important person in the room. This staff will go to great lengths to help with your car care.
Brian H. from Roadrunner Automotive responded on 03/17/2025 09:59 AM

Thank you so much for the wonderful review David! We're delighted to hear that you feel like part of the Roadrunner family and that our team goes the extra mile to take care of your car. Providing exceptional service and making our customers feel valued is our top priority. We look forward to continuing to serve you and keep your car in great shape!

The Roadrunner Team

JC
gravatar
Jerry C.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Fast Service
Work is done right and on time.
Brian H. from Roadrunner Automotive responded on 03/12/2025 08:20 AM

Thank you for your kind review Jerry! We're thrilled to hear you were satisfied with our fast service and the quality of our work. We look forward to serving you again in the future!

The Roadrunner Team


JW
Jim W.
Nevada City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
Category: Service
Jim said they're real personable, fair in pricing, and do really good work. He said Alicia is so capable. He said he had an emergency when his battery died. They got him in within the hour. He said it's difficult to change his battery but they got it done within an hour.
Recommended
Brian H. from Roadrunner Automotive responded on 03/03/2025 08:19 AM

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Jim found our team personable, fair in pricing, and that Alisha was able to assist with his emergency in a timely manner. We pride ourselves on providing top-notch service, and it's great to know that we were able to get his battery replaced quickly and efficiently. We truly appreciate your support and look forward to serving you again in the future!

The Roadrunner Team

JM
gravatar
Joe M.
Penn Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Changed battery for electronic car key. Simple job, done quickly
My car dash indicated my electronic car key battery was low. As this was first time this happened i was unsure how to fix it. Called Roadrunner and they told me to bring it in. Within 10 minutes of arriving the battery was changed and i was clued on how to change it myself for the next time. Friendly people doing good work. I have been a satisfied customer for a few years.
Brian H. from Roadrunner Automotive responded on 02/25/2025 08:02 AM

Thank you so much for your wonderful review! We're glad we could help with your car key battery and provide you with the knowledge for next time. We truly appreciate your continued support and look forward to serving you again soon!

The Roadrunner Team


JG
gravatar
Jeff G.
Nevada City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
M
Minor repair "Windshield Wipers". RR made sure it was done right,
Brian H. from Roadrunner Automotive responded on 02/17/2025 08:16 AM

Thank you for your review, Jeff! We're glad to hear that we were able to take care of your windshield wiper repair and ensure it was done right. At Roadrunner Automotive, we strive to provide quality service for every job, big or small. We appreciate your trust in us and look forward to assisting you again in the future!

The Roadrunner Team

MN
Michael N.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
Category: Service
Michael said the business looks very professional, he goes there all the time, they do a good job.
Recommended
Brian H. from Roadrunner Automotive responded on 02/17/2025 08:14 AM

Thank you so much, Michael, for the kind words and for being a loyal customer! We're thrilled to hear you’re always satisfied with our work and find our business professional. We truly appreciate your continued trust in Roadrunner Automotive and look forward to serving you again soon!

The Roadrunner Team

Verified Customer
Nevada City, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/12/2025
verified customerVerified Customer
2
Fine work, high price and poor customer service
The mechanical work was done well, seemed thorough which I appreciated. The lady at the desk was not very personable and was uncomfortable to communicate with.
Brian H. from Roadrunner Automotive responded on 02/12/2025 12:57 PM

Thank you for your feedback and for acknowledging the quality of the mechanical work we performed. We take pride in providing thorough service, and we’re glad that aspect met your expectations. We sincerely apologize for the experience you had with our customer service. It’s always our goal to make every interaction as positive and comfortable as possible, and we clearly missed the mark in your case. We appreciate you bringing this to our attention, and we will address this with our team to ensure better service in the future. We would love the opportunity to serve you again and hope you might reconsider your rating once we've had the chance to improve your experience. Your feedback is invaluable as we strive to provide both excellent workmanship and customer care.

The Roadrunner Team


RR
gravatar
Russ R.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Reliable Service
Been returning here for 11 years and still the best and most reliable shop!
They have never let me down in finding the issue with my vehicle, fixing it and not trying to and sale me anything else that I really don’t need…..I highly recommend
Roadrunner!
Brian H. from Roadrunner Automotive responded on 02/06/2025 08:10 AM

Thank you so much for your kind words and continued trust over the past 11 years! We’re thrilled to hear that you've had such a positive experience with us and that we’ve been able to consistently meet your expectations. Providing reliable service and honest repairs is always our top priority, and we truly appreciate your recommendation. We look forward to keeping your vehicle in top shape for many more years to come!

The Roadrunner Team

SH
gravatar
Shirlie H.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Quick, clean and efficient
They were done earlier than expected.
Everyone is so friendly.
Brian H. from Roadrunner Automotive responded on 02/04/2025 11:40 AM

Thank you, Shirlie, for your kind words and the 5-star review! We're thrilled to hear you had a positive experience with our quick, efficient service. Our team works hard to exceed expectations, and we appreciate your feedback. We look forward to serving you again!

The Roadrunner Team


GS
Garreet S.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
Category: Service
Garreet said they did great but hourly rate was a bit high.
Recommended
Brian H. from Roadrunner Automotive responded on 01/30/2025 04:28 PM

Thank you for taking the time to leave us a 5-star review! We’re glad to hear that you were pleased with the quality of service at Roadrunner Automotive. We truly appreciate your feedback regarding our hourly rate. We strive to provide top-notch service and use the best parts and tools to ensure your vehicle is in excellent condition. We understand that pricing is an important consideration, and we work hard to offer competitive rates while maintaining high standards of quality. If you have any further questions or concerns, don’t hesitate to reach out. We value your business and look forward to serving you again in the future.

The Roadrunner Team

CL
gravatar
Carlton L.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Flexible great service
I showed up a week early and they were able to fit me in. I always go to these guys. I've never had a problem with their work over the years. Thanks for being there.
Brian H. from Roadrunner Automotive responded on 01/27/2025 08:51 AM

Thank you so much for the wonderful 5-star review! We're thrilled to hear that you've had such positive experiences with us over the years. It's always our goal to be as flexible as possible to accommodate our customers' needs, and we're glad we could get you in early this time. We truly appreciate your continued trust and loyalty. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing Roadrunner Automotive!

The Roadrunner Team

KB
gravatar
Kyle B.
Nevada City, CA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Quick and reasonably priced
Had my job done early and they charge a very good price compared to other shops I've been to
Brian H. from Roadrunner Automotive responded on 01/22/2025 09:36 AM

Thank you for taking the time to share your experience! We're thrilled to hear that you were satisfied with the quick service and competitive pricing at Roadrunner Automotive. Our team works hard to provide efficient, high-quality service at an affordable rate, so it's great to know we hit the mark for you. We appreciate your business and look forward to serving you again in the future!

The Roadrunner Team

NJ
Nicole J.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
Category: Service
Spoke to Nicole's mom. She said they were fair, honest and well priced.
Recommended
Brian H. from Roadrunner Automotive responded on 01/21/2025 04:38 PM

Thank you for your kind words! We're so glad to hear that your experience with us was positive. At Roadrunner Automotive, we pride ourselves on being fair, honest, and offering competitive prices. It’s always a pleasure to know our customers feel taken care of. If you ever need anything in the future, don’t hesitate to reach out!

The Roadrunner Team
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.