Service Department's Reviews

4.7

(1,525 Reviews)

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Recent Reviews

Tracie T.

Beverly, MA

08/11/2022

Category: Service

Sold me a damaged vehicle

I purchased my car, 2019 Hyundai Tuscon Night, in April only to be told in July during a routine oil change, that there was "severe damage" to underneath my vehicle. I was told that "I in fact hit something and the vehicle was not sold to me like that." I did not even have the vehicle 90 days at the time of my oil change. Since then, I have had it looked at by several mechanics and have been told I need a new transmission. A new transmission on a 2019 vehicle. There is NO way the damage could have been done without me knowing.

The Sales Manager, David Flowers, treaded like I did not know what I was talking about and was told that I was lying, and I had to have hit something. David Flowers is extremely condescending to females.

Although the GM was very friendly, he was unwilling to admit that the damage to my vehicle could have been overlooked when being certified. I was satisfied with Nancy and Franklin during the purchase of my vehicle, but I will never recommend this dealership, or any of the Key Auto Group dealerships, to anyone that I know. In fact, I will steer them away from purchasing a vehicle at this location.

I was scammed and it does not make me feel good.

Erica S.

Atkinson, NH

05/31/2022

Category: Service

Over Charged for a Starter and Labor

I do not like writing negative reviews, but I am not happy with the service that recently took place on my car. I took the car to the dealership because it was having trouble starting. I had guessed it was the starter and it turns out I was correct. The service technician called me the next morning and told me that I needed more than $3,000 dollars worth of repairs done to my car which, as you can imagine took me and my wallet by surprise. He sent me an email containing a list of repairs and the price to fix all of them. Some were as simple as changing a filter and others were more complicated such as replacing fluids and several services that were abbreviated in such a way that even a mechanic I know didn’t understand what they were. (GDR Service for $199.95 and EPR service for $229.90) They offered no initial explanation that (most of) this work was optional and not immediately required for safety reasons. The initial price for the starter repair was quoted just over $1,000 to fix (parts/labor) They then quoted me $500 for the starter part. This was about $150 dollars more than what the official Hyundai parts website had listed online. When I brought this up to them them, they reduced the price but still charged me a $50.00 shop fee and a shipping and handling fee even though they already had the part in stock. I know this because they fixed it the morning after I brought it in the previous afternoon right before they closed for the day. I ended up paying around $900 just for them to replace my starter, $375 (after they reduced the price from $500) for the part, $480 for three hours of labor and $50 for shop fees. I can’t help but feel like the dealership tried to rip me off and charge as much as they could get away with.

I also thought I should mention, I have taken my car here many times for service in the past and always received a survey request in my email, but this time strangely enough I didn’t receive one.

Do your research about parts and labor before having your car serviced here, they may be overcharging you without your knowledge.

Gail D.

Methuen, MA

2021 Hyundai Sonata

04/05/2022

Service Type: Repair

Verified Customer

Category: Service

Professional service

Megan G.

Methuen, MA

2017 Hyundai Tucson

04/03/2022

Service Type: Maintenance

Verified Customer

Category: Service

Thanks for great service

Darius H.

Salem, NH

2017 Hyundai Tucson

03/28/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Exceptional staff all around within the service department!! Very transparent and helpful when it comes to numerous issues that I’ve had with my vehicle

Joseph S.

Salem, NH

2017 Hyundai Tucson

03/09/2022

Service Type: Maintenance

Verified Customer

Category: Service

Oil Change

I waited for oil change. It took less then 30 minutes. I wish I had a ride for the recall work my car needs. 5hrs is a long wait.

Verified Customer

Lawrence, MA

2014 Hyundai Tucson

03/05/2022

Service Type: Maintenance

Verified Customer

Category: Service

Thank you

I received my car back in a timely matter

Gary C.

Methuen, MA

2020 Hyundai Tucson

03/03/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service on my car

Sue in service is the best!

Nancy L.

Haverhill, MA

2021 Hyundai Kona

02/13/2022

Service Type: Maintenance

Verified Customer

Category: Service

Fast and easy

Everyone is friendly and helpful as well as service is fast and easy

Alan R.

Salem, NH

2018 Hyundai Sonata

02/03/2022

Service Type: Repair

Verified Customer

Category: Service

Had the car for 2 days to fix problem.

Car was towed in from house to dealership. Engine running rough. There was a recall for this problem. Still under warranty.

Verified Customer

Boston, MA

2022 Hyundai Sonata

01/30/2022

Service Type: Maintenance

Verified Customer

Category: Service

Needed tire replacement. Mechanic damaged rim and did not even mention it on return.

ARMANDO R. from Key Hyundai of Salem responded on 01/31/2022 06:45 AM

Hi, my name is Armando Rodriguez General Manager at Key Hyundai of Salem. I wanted to thank you for recently servicing your vehicle with our dealership and taking the time to complete Hyundai's survey. While we strive to give our customer's a 5-star experience during every visit, it seems we missed the mark the last time you were here. I apologize that there was damage done to your wheel during your visit. It was an honest mistake that we're going to take care of and I completely understand why you're frustrated as I would be also. Your time is valuable and I realize this is an inconvenience. I'd like to extend a complimentary gas fill up when you arrive to have the wheel taken care of and an oil change on us that you can use at your discretion as a token of my appreciation for your feedback. Sorry again for the mishap but we'll make it right!

Thank you,
Armando

Lyn A.

Derry, NH

2019 Hyundai Kona

01/29/2022

Service Type: Repair

Verified Customer

Category: Service

See review

Brought my Kona in for service with brand new Santa Cruz. Got a great trade for my Kona. Many thanks. Butch

Beverly N.

Methuen, MA

2021 Hyundai Elantra

01/24/2022

Service Type: Maintenance

Verified Customer

Category: Service

Quick check-in and pleasant people.

Check in was friendly and quick, service was the same. Work done was explained to me and the decision to complete was left to me. Great job

Charles P.

Haverhill, MA

2012 Hyundai Sonata

01/18/2022

Service Type: Maintenance

Verified Customer

Category: Service

Oil and filter change

Neat, clean organized facility. Friendly and knowledgeable staff. Appointment when I needed it, very low cost, received vehicle back with no induced problems. Feel very comfortable letting them work on vehicle.

Maryellen G.

Methuen, MA

2020 Hyundai Kona

01/15/2022

Service Type: Repair

Verified Customer

Category: Service

Battery

I have a 2020 Kona and the battery was dead already and needed to be replaced. It also had a recall on the engine, likely that turned out okay. Hopefully everything else will run smoothly.

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