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Towne Hyundai Orchard Park

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,041 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
56
Total ReScores
4.8
ReScore Average
88
Net Promoter Score ®

Business Details

About

Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service. Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service.

Categories
Hyundai Dealer, Used Car Dealer, Auto Maintenance
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
75
Net Promoter Score ®

Business Details

Categories
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* No Time Zone Provided
3525 Southwestern Blvd. Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

Categories
New Car Dealer
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard k Orchard Park, NY 14127
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,041 Reviews)

Verified Customer
Hamburg, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Category: Service
professional
fast and professional
Mike D. from Towne Hyundai Orchard Park responded on 03/26/2025 09:37 AM

It’s great to hear that you found our service fast and professional! We like to think of our team as the speedy delivery of smiles on four wheels. If you ever need assistance in the future, we’ll be here, ready to keep that momentum going!


Verified Customer
Depew, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
We bought a used 2023 vehicle
Sales rep was pleasant and helpful. Vehicle and complex was clean. Vehicle was ready to go when we arrived to fill out the paperwork, which was quick to complete.
Mike D. from Towne Hyundai Orchard Park responded on 03/25/2025 09:35 AM

We appreciate your feedback and are glad you had a pleasant experience with our team! It’s great to hear that everything was clean and ready for you. We like to keep our vehicles in tip-top shape and paperwork quick—no one wants to feel like they’re signing away their firstborn, right? Thank you for choosing us, and we hope you enjoy your new ride!


EK
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ERIC K.
East Concord, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Reliance
My fourth vehicle from Towne. Why? Reliable. From the service dept. to sales. They treat you fairly and like a person, not a number.
Mike D. from Towne Hyundai Orchard Park responded on 03/24/2025 09:35 AM

It's fantastic to hear that you've chosen Towne Hyundai Orchard Park for your vehicle needs four times! It's like joining an elite club known for its reliability and excellent service. We're glad you feel treated like a person—after all, we prefer our customers over numbers any day! Your continued trust means the world to us, and we'll keep working to help you drive smoothly. Here's to many more adventures in your new ride!


JP
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JAMES P.
Yorkshire, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Purchased 2025 Tucson.
I purchased vehicle from Sam and was impressed with his handling of transaction. He listened to my concerns and worked with me (rather than try to high pressure )etc. I was impressed with his demeanor from start to finish. Upon pick up he took the time to cover vehicle set up applications etc answered all questions with out feeling rushed. Was very professional and that is why we decided to do business with Him. That said. Jeannie in finance was also a pleasure to deal with again no high pressure just what was available. It was a pleasure dealing with them both and you are fortunate to have both representing Town Hyundai
Mike D. from Towne Hyundai Orchard Park responded on 03/24/2025 09:35 AM

It sounds like you had quite the adventure in car shopping, and we're delighted to hear that Sam and Jeannie made it a smooth ride for you. It's great to know that they took the time to listen to your concerns and avoided the dreaded high-pressure tactics – we like to think of that as a win for both sides! Sam must have given you a masterclass in vehicle setup, and Jeannie's finance finesse clearly sealed the deal. We're lucky to have such a professional team onboard, and your feedback keeps us motivated to keep up the good work. Enjoy your new wheels, and may your drives be filled with joy and fuel efficiency!


JM
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JOHN M.
Lancaster, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Great experience
My wife and I felt welcome as soon as we walked through the door. Great experience all around.
Mike D. from Towne Hyundai Orchard Park responded on 03/23/2025 09:38 AM

It's fantastic to hear that you and your wife felt right at home from the moment you stepped through our doors. Making our customers feel welcome is what we aim for, so we’re glad to know we hit the mark! If your experience was anything like stepping into a cozy living room (but with fewer cat videos), then we consider that a win. We appreciate your business and hope you both enjoy your next adventure on the road!


CH
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CHARLES H.
East Aurora, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Always a pleasure
Everything easily done.
Mike D. from Towne Hyundai Orchard Park responded on 03/23/2025 09:38 AM

We appreciate your feedback! It's great to hear that everything went smoothly for you. We aim to make the process as easy as possible—like a Sunday morning with coffee in hand. If you need anything else, don’t hesitate to reach out!


DJ
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DONNA J.
Blasdell, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
My sales lady Debbie Lineman was awesome... Went above and beyond to Explained all the bells and whistles in detail for me on my new santa cruz..
I would go back to Hyundai again.. Santa cruz drives and rides great.. Thanks again Debbie Lineman for all you did for me.. And I'm so excited to be your first hyundrai sale.. You did great for being your first week with Hyundai
Mike D. from Towne Hyundai Orchard Park responded on 03/23/2025 09:38 AM

We're so pleased to hear about your fantastic experience with your new Santa Cruz! It sounds like it's already a part of the family, and we're glad Debbie made your first Hyundai adventure memorable. It's exciting to not only find the perfect vehicle but to also help someone kickstart their journey at Towne Hyundai. If you have any stories to share about your rides, we’re all ears—after all, every road trip needs a good tale! Looking forward to more adventures ahead.


TH
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TRACIE H.
Colden, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
Perfect Performance
We were referred to Sam Braidich,
Sales & Leasing Consultant at Towne Hyundai by my brother. From our first call and test drive, to personal greeting from Mike Decarlo, General Sales Manager our experience was positive and professional. Everyone was friendly. Sam answered ALL our questions with great knowledge and patience, and shared personal insights into our specialized needs. At signing, Jeannie Gangarossa, Business Manager, was personable ad explained all protection options. Sam gave us a great overview of all the vehicle’s capabilities and features. We ❤️ our Towne Hyundai Palisade 2025, Emerald Green— now known as Oz!
Mike D. from Towne Hyundai Orchard Park responded on 03/21/2025 09:37 AM

What a delightful review! It sounds like you had quite the magical experience, and we're glad to hear that Sam, Mike, and Jeannie were there to sprinkle a bit of professionalism and friendliness along the way. It's great to have people on our team who can not only answer questions but truly listen and cater to your needs. And naming your shiny new Palisade "Oz" just adds a fun twist to the adventure! We hope you enjoy every journey in your new emerald chariot. Safe travels!


Verified Customer
Alexander, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
9
Knowledgeable very good buying experience
Great customer service, very knowledgeable and very little games pertaining to the price of the vehicle . Great buying experience.
Mike D. from Towne Hyundai Orchard Park responded on 03/21/2025 09:37 AM

We appreciate you taking the time to share your experience with us. It sounds like you had a fantastic adventure without the price tag drama—no games here, just honest dealings and great customer service. We strive to make every buying experience as smooth as possible, and we're glad to hear we hit the mark for you. Enjoy your new vehicle, and may the open road bring you many adventures!


KJ
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KAREN J.
Orchard Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Category: Service
Service
Awesome service, liked the video and professionalism of staff
Mike D. from Towne Hyundai Orchard Park responded on 03/20/2025 09:39 AM

We're delighted to hear that you enjoyed the service and appreciated our staff's professionalism. It's great to know the video made a positive impact too! We believe in keeping things engaging while ensuring our customers are well-informed. If you need anything else or just want to chat about vehicles, our doors are always open. Thanks for sharing your experience!


Verified Customer
Orchard Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
9
Category: Service
Good Experience!
Was able to get my vehicle serviced with no issues. On time! Thanks to the helpful Service dept!
Mike D. from Towne Hyundai Orchard Park responded on 03/19/2025 09:37 AM

We're glad to hear your service experience went off without a hitch! It's our goal to keep things running as smoothly as your vehicle after maintenance. Our service team takes pride in being punctual and helpful, so your feedback truly makes their day. If your car could talk, we're sure it would have a few compliments for us too!


JS
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JOSEPH S.
Cheektowaga, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
9
Very Happy
I had a great experience shopping for a vehicle at Towne Hyundai. Sam B and his manager took good care of us. I will recommend to others and will be a return customer.
Mike D. from Towne Hyundai Orchard Park responded on 03/13/2025 09:37 AM

We appreciate you sharing your experience! It's fantastic to hear that Sam B and the team rolled out the red carpet for you. We always aim to make car shopping as enjoyable as a Sunday drive. Thanks for your recommendation, and we look forward to welcoming you back on your next automotive adventure!


Verified Customer
Colden, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Easy and pleasant transaction
This was a easy and pleasant transaction for my new Tucson. The staff was great - Jon, Joe, Sam and Jeanie were great!
Mike D. from Towne Hyundai Orchard Park responded on 03/12/2025 09:36 AM

We’re glad to hear your experience was smoother than a freshly paved road! It sounds like Jon, Joe, Sam, and Jeanie really hit the mark in making your transaction enjoyable. Welcome to the Tucson family; may your new ride take you on many adventures with a side of comfort and style!


FW
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FRANKLIN W.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Category: Service
Excellent service and great cooperation between service and sales
Everything went like clockwork. My vehicle was ready exactly when they said it would be. Mike Warren (my salesman) advised me and helped me by working with the service department personnel to complete the required work and to have my vehicle ready on time. A great big "thank you" to all personnel involved.
Mike D. from Towne Hyundai Orchard Park responded on 03/11/2025 09:35 AM

We are delighted to hear that everything went off without a hitch! It's like the automotive version of a well-timed performance. Importantly, we're glad that Mike and our service department were there to support you through the process. It's great to know that teamwork shines bright here. Your appreciation for the entire crew means a lot to us—it's the fuel that keeps our engines running smoothly!


LH
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LAUREEN H.
Elma, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2025
verified customerVerified Customer
7
Category: Service
Frank & Rob are most professional & helpful
Frank Service Mgr. & Rob Senior Service Rep. are very helpful with high professionalism and great detail provided to us each visit. We have experienced difficulty in reaching service reps when calling to schedule future appointments. The remaining staff appears inexperienced in dealing professionally with customers and knowledge of their services.
Mike D. from Towne Hyundai Orchard Park responded on 03/11/2025 09:35 AM

It's great to hear that Frank and Rob have been shining stars during your visits; their professionalism truly sets the bar high. However, we're sorry to learn about the hiccups you've had when trying to reach our service team for future appointments. We'll definitely address this to make sure everyone is on the same page and ready to assist when needed. After all, we want every interaction to be as smooth as a freshly paved road. Your feedback is invaluable to us and will help us improve!

Service Coupons and Posts
We're thrilled to have checked all your boxes! Our Hyundai Service team is dedicated to making your experience exceptional. Thank you for your kind words; we’ll keep the handshake ready for Frank!
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We're thrilled to hear your car passed the inspection and you're riding on fresh tires now! Safety first, and we're always here to keep you cruising smoothly.
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We appreciate your kind words! Our team is always here to help—turning car troubles into smooth rides is our specialty.
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Thanks for the great feedback! We pride ourselves on speed and friendliness—like a pit crew for your car!
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Thank you for your kind words! We pride ourselves on honesty and timely service. No pressure, just happy driving!
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Thank you for the kind words! We promise to keep being honest and upfront, just like our cars—no hidden surprises here!
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Thank you for trusting us with your automotive needs! We’re thrilled to be your go-to choice for excellent service and trustworthy care.
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We're thrilled to hear you're satisfied with your experience at Towne Hyundai! Satisfaction is our favorite tune—let's keep the good vibes rolling!
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Thanks for your kind words about our team! We’re sorry for the muffler hiccup, but we’ll make sure it’s sorted out faster than you can say "Hyundai!
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We're thrilled to hear you had such a wonderful experience with our team! Sometimes oil changes lead to amazing surprises—like a new Tucson. Enjoy your new ride!
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Thank you for your kind words! We're thrilled our professionalism impressed you—complete satisfaction is the name of our game.
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Thank you for the fantastic review! We're thrilled our team made your visit seamless—it's our secret superpower to be friendly and timely!
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We're thrilled to hear about your rewarding relationship with us over the years! At Towne Hyundai, we strive to keep those good vibes rolling for a lifetime. Thank you for your trust!
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Thanks for the shoutout! We're glad the work was done—because we like to keep our customers rolling smoothly, not like a flat tire!
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Thanks for the glowing review! We're thrilled you're enjoying your Genesis and our service—excellent care comes standard with every purchase.
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We’re thrilled to have you in the Towne Hyundai family! Four cars and still going strong—looks like we’re doing something right!
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We're thrilled to hear you felt valued, even without a purchase from us! Our service is like a great road trip—always better when shared!
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We're thrilled to hear you're always happy with our service! It's great to know we're your go-to spot for all things Hyundai.
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Thanks for the glowing review! We're thrilled to know your experiences have been as smooth as our SUVs on the road.
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Thanks for the glowing review! We're glad our service was prompt and our waiting area was tidy—just like a well-oiled machine!
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Thanks for the fantastic feedback! We're thrilled that our service team makes you feel safe and happy—clean waiting areas and all!
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Thank you for the kind words! We're thrilled to be your speedy pit stop for excellent service.
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Thanks for the shoutout! We're on a mission to make car troubles disappear faster than your last errand run.
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Thank you for the fantastic review! After 50 years, we’re thrilled to be your top pick—who knew good service ages like fine wine?
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We love to hear that routine service is saving you money! At Towne Hyundai Orchard Park, we believe in keeping your ride smooth and your wallet happy.
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We're glad you feel taken care of! At Towne Hyundai Orchard Park, we believe in customer care, not just customer service—because who doesn't deserve a little TLC?
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