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Universal Service Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,486 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
84
Net Promoter Score ®

Business Details

About

Established in 1990, Universal Service Center was a hit from the beginning, both in the neighborhood and also with the customers and staff of Universal Studios. It is our customer oriented approach and our quality work that sets us apart from our competition. We are also able to work on most passenger vehicles in the market. We give our Established in 1990, Universal Service Center was a hit from the beginning, both in the neighborhood and also with the customers and staff of Universal Studios. It is our customer oriented approach and our quality work that sets us apart from our competition. We are also able to work on most passenger vehicles in the market. We give our customers the best, because we emply the best - our technicians are ASE Certified. We also ensure that all of the parts we use are superior quality, to ensure your satisfaction as a customer. Investing back in the business to provide the latest tools, equipment, and training helps us provide the best service and quality to our customers. ...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(407) 345-4860

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5989 Turkey Lake Rd Orlando, FL 32819-4201
Universal Service Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,486 Reviews)

SS
SHEELA S.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Hector was great!
I was very impressed with Hectors customer service. I waited for my car and saw and heard several interactions between Hector and customers. He goes above and beyond to explain everything to the customer. They all left happy. I felt like they were honest . I also want to give a shout out for Josh who was very helpful

Verified Customer
Winter Garden, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
9
Support above and beyond!
Thank you for the support that far exceeded the norm! When the tire was completely flat and in a 2nd story parking garage, your team came and filled enough air for me to book it the shop and I was shown exactly why the tire needed replaced as opposed to patched. Also I was quoted a price and very grateful to be charged less, which helped me to feel like I was not getting the run around or surprises. Thank you again!

Verified Customer
Windermere, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Survey
My auto was repaired quickly & efficiently. Extra service was provided by staff: Hector drove me home & another returned car to me upon completion of repairs.

MP
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MARION P.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
They did a very professional job in good time !No
They did an excellent job in record time. They can repair anything !

DB
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DIANA B.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Very attentive and professional.
Attentive and professional

EH
ELIZABETH H.
Windermere, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Excellent service at a terrific price, as usual.
Excellent service at a terrific price, as usual.

CB
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CHRIS / NIKKI B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Excellent
Universal Service Center is knowledgeable and professional. I trust them to give me the best prices and their work is excellent. The team works fast to meet my needs. We are glad that they are here.

MP
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MARCO P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
8
They are best in town !
Fast service with high quality!

WA
WILLIAM A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Oil service and check point
Good service as alwaysp
Thank you

Verified Customer
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Service.
Good service and quickly. People work in there are very nice.

CB
COREY B.
Windermere, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Great service and price !
I called them in the morning, they had it all done by noon and great work. They are a well oiled machine. Highly recommend

Verified Customer
Davenport, FL
Mercedes-Benz A220
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
The workers were friendly
It was my first time using them to service my Mercedes and I felt comfortable I was even surprised buy the printed receipt and sticker for next service time like a dealership would. Great service hope the keep it up

CM
CHARLES M.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
My 2013 Cadillac Escalade
Great service as always. I’ve been using them for over 12 years and never ever had an issue.

LM
LISA M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Quick to respond and very helpful
This was my first time at Universal to repair my 2003 BMW convertible top motor. I inherited my Father’s baby when he passed and so I am extremely picky about who works on Lil Jimy as both my sons are mechanics too and I can say that everyone at Universal was super professional and friendly and the service was super quick and reasonably priced. I will definitely take Lil Jimy back to the guys at Universal!

LP
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LOUELLA P.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Good service
Great service always treated well when I go there.
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