BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(431 reviews)
77

MK
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MICHAEL K.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2024
verified customerVerified Customer
10
Category: Service
Fast Friendly Service
Dropped off car the afternoon before a 7 am appointment. It was ready for pickup by 8:30 am.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/21/2024 06:48 PM

We're thrilled to hear that your car was serviced promptly, Michael. Starting your day with timely car service is always a great feeling. Thank you for choosing our dealership, and we look forward to assisting you in the future.

Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2024
verified customerVerified Customer
10
Category: Service
Service
They delivered as promised
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/21/2024 04:43 PM

We're delighted to hear that we met your expectations! Your satisfaction is our top priority. If you ever need anything else in the future, don't hesitate to reach out. We appreciate your support and feedback.

Employees worked with

EC
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ERIC C.
Valleyford, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2024
verified customerVerified Customer
9
Category: Service
Service review
Very courteous during check in and out. Shuttle service is great. I scheduled vehicle for a LOF & Tire Rot. I was also having an issue with rear passenger seat that is loose and rattling. I showed the service tech
the issue. He said they would look at it and when I picked it up a different tech said it locked and tech. did not hear the rattle. This was not the case. I went back after I checked it and was told to make another appointment. Then I went to order the part that would not lock the seat into position. I was shocked that the 2" plastic piece costs $188.00 from Ford Parts and would not include svs tech time to investigate and install.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/17/2024 08:05 AM

Thank you for sharing your experience, Eric. We're glad to hear that you had a positive experience with our check-in and check-out process, as well as our shuttle service. However, we apologize for the inconvenience you encountered with the rear passenger seat issue. It's important to us that every concern is thoroughly addressed during service visits, and we regret if this was not achieved during your recent visit. Your feedback is valuable to us, and we'll take this opportunity to review our processes to ensure that every concern is addressed effectively in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved experience next time.

Employees worked with

RS
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REGINA S.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2024
verified customerVerified Customer
10
Category: Service
Mike White Ford is the best!!!
I have been going to this Ford location for the past 18 years for all my service. I purchased my F150 brand new at this dealership in 2006. Mike White Ford is Awesome!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/16/2024 10:23 AM

Thank you, Regina, for your long-standing loyalty to Mike White Ford! We're thrilled to hear that we've been able to provide you with excellent service over the years. We appreciate your business and look forward to many more years of serving you and your F150. Enjoy the miles!

Employees worked with

SR
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SHIRLEY R.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2024
verified customerVerified Customer
10
Category: Service
Oil Change and Maintenance check
From start to finish, my experience was excellent. I was greeted with smiles and courtesy. The oil change was done in a timely manner and the time spent in the customer waiting area flew by so quickly.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/14/2024 08:44 AM

We're thrilled that you had such a great experience with us, Shirley! Thank you for taking the time to share your feedback. We always strive to provide a friendly and efficient service, and we're glad to hear that we hit the mark. We appreciate your business and look forward to seeing you again!

Employees worked with

JW
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JOHN W.
Sagle, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2024
verified customerVerified Customer
10
Category: Service
Great Service
Great Service, quick. I was in and out in 45 min.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/07/2024 07:41 AM

Thank you for taking the time to share your experience, John!  It's great to hear that you were pleased with our quick and efficient service. We always aim to make the visit as smooth as possible. Looking forward to serving you again in the future!

Employees worked with

RS
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RONALD S.
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2024
verified customerVerified Customer
10
Category: Service
Oil change review
Done early and Great service team
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/06/2024 04:44 PM

Thank you for taking the time to leave a review, Ronald! We're thrilled that our service team was able to get the job done early for you. It's always our goal to provide excellent service, and we're happy to hear that you had a great experience with us. If there's anything else we can do for you in the future, please don't hesitate to reach out. We appreciate your business and hope to see you again soon!

Employees worked with

KP
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KEVIN P.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2024
verified customerVerified Customer
10
Category: Service
Great Dealer Service!
Very easy to schedule the 10K maintenance and the truck was done in 1.5 hours. More important, the price was very fair. I will return.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/01/2024 06:04 PM

We are delighted to hear that scheduling your 10K maintenance was a seamless experience, and that you found our pricing to be fair. We strive to provide efficient service at competitive prices, and we are thrilled that you were satisfied with your experience. We look forward to welcoming you back in the future, Kevin!

Employees worked with

Verified Customer
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2024
verified customerVerified Customer
10
Category: Service
Quick and Easy
Quick and easy! Made an appointment, showed up on time and they were done in 30 minutes. No up sell and compatible to Valvoline and jiffy lube.
Employees worked with

LB
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LOUANN B.
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2024
verified customerVerified Customer
10
Category: Service
Routine service
I regularly have my routine service like oil change and tire rotation completed by Mike White Ford. The service is completed in a timely manner. I'm advised of the condition of items with the vehicle. They do a good job at Mike White Ford
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/01/2024 09:30 AM

Hi, LouAnn! We greatly appreciate your continued trust in our service department, where we always aim to provide efficient and transparent maintenance for your vehicle. Thank you for choosing Mike White Ford for your routine service needs. We're glad to hear that our team took good care of you, and we look forward to serving you again in the future.

Employees worked with

Verified Customer
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2024
verified customerVerified Customer
10
Category: Service
Good work and solid communication
The Team did a great job. Communication and follow up is exceptional.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/01/2024 08:40 AM

We're thrilled to hear that our team delivered exceptional communication and follow-up during your visit. We're dedicated to keeping our customers informed every step of the way. Thank you for taking the time to share your positive experience!

Employees worked with

KH
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KIRK H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2024
verified customerVerified Customer
10
Category: Service
Fast, thorough
Service guy's got me taken care of promptly and the sales guys were always friendly and courteous seeing if I would like to upgrade to a new F-150...Not just yet.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/29/2024 04:22 PM

We're delighted to hear about your positive experience with our service team, Kirk! It's great to know that you received prompt and efficient care. Our sales team takes pride in their friendly, no-pressure approach. When the time comes for that F-150 upgrade, we'll be here to assist you. Thanks for choosing us and taking the time to share your feedback!

Employees worked with

CS
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CARLA S.
Smelterville, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2024
verified customerVerified Customer
3
Category: Service
Carla Shaw
My tire sensors were not reset after tire rotation. Tires were out of ballance and car shaking at highway speed. I will not go back, at least not on a weekend.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/23/2024 02:48 PM

Thank you for taking the time to speak with Cole. We value your time and look forward to resolving your concerns shortly. We appreciate your business, Carla!

Employees worked with

LN
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LINDA N.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2024
verified customerVerified Customer
10
Category: Service
Very friendly and honest I love the service I get. Always helpful.
Every time I go to Mike White Ford service department, I am greeted with friendly service. I get the best of care. My car gets fixed very well. I recommend them to anyone.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/21/2024 12:42 PM

Hi, Linda! We're delighted to hear about your positive experience at Mike White Ford! Providing friendly service and top-notch care for your car are our top priorities, and we're thrilled to receive your recommendation. Thank you for choosing us, and we look forward to serving you again in the future!

Employees worked with

MM
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MARK M.
Post Falls, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/19/2024
verified customerVerified Customer
4
Category: Service
Very disappointing
I had an 11:30 appointment for an oil change on July 15. After 2 hours, the service writer came to me to inform me my vehicle needed an air filter change, a cabin filter change, the rear window wiper change and new lug nuts. Why would a 2017 vehicle need new lug nuts? He said the (outside) were becoming stripped. I told him that since 2020, your dealership is the only people to service this vehicle. The only reason the outside of a lug nut would be stripped is because either the socket to remove them was too big or it was warn. I had never been told they were stripped prior to this service. I approved the replacement of both of the filters. It was another hour before it was done. As I paid, the service writer told me he discounted the oil change (from $69 to $39) because it had taken so long, after I paid, I saw that I paid full price. I was told my vehicle was right outside but a complete tour of your parking lot proved that incorrect. The service writer sent someone else out to find it. It had been parked in an area on the other side of the building. When I got into my car, the technician left the front passenger seat filthy. I'm not one to complain but this experience was one that has me rethinking my future business with your dealership, service or purchasing a new vehicle. My previous experiences had always been 5/5 stars.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/24/2024 09:52 AM

Hi, Mark - We are so grateful that we had the chance to speak with Karen and discuss the situation. We always strive for a 5 star experience and we appreciate when we are told about areas of opportunity for improvement. You are valued guests and we hope to have the opportunity to serve you again in the future.

Employees worked with

TG
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THOMAS G.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/18/2024
verified customerVerified Customer
3
Category: Service
Communication
I dropped the truck off at 8:30 as per schedule and was told the work would take a couple of hours. It wasn’t done until 4:30. If I was aware it was going to take this long I would have rented a car. My whole day was a mess, because of the lack of communication.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/23/2024 02:02 PM

Thank you for taking the time to speak with Cole P. about your service concerns. Please reach out should you have any future questions. We appreciate your business!

Employees worked with

RW
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ROGER W.
Athol, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/18/2024
verified customerVerified Customer
9
Category: Service
Took longer
I was told it would take about an hour to change my oil and a service check. I had to meet with Finance for a Warranty so that was good! Took about 15 minutes . I waited in the seating area for over 3 hours. Decided to check on the car and Service apologized and said they were very busy. My car was ready but they didn't come get me.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/19/2024 11:50 AM

Roger, I apologize for the extended service time. We've had a few system scheduling issues that have caused unexpected delays. We are working to correct those as soon as possible so that your next service will be the normal timeframe you are accustomed to. Thank you for your patience with our techs and advisors and for being such a loyal Mike White Ford customer. See you next time! - Chelsea White

Employees worked with

CE
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CURTISS E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Great semi annual servicing
I trust my vehicle maintenance to this dealership. My most recent experience a
Was an oil change and tire rotation. The car did well on a round trip to Butte.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/18/2024 07:26 AM

Thanks, Curtiss! We're delighted to have earned your trust for your vehicle maintenance needs, and we're pleased to hear that your recent oil change and tire rotation helped ensure a trouble-free journey to Butte! If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Employees worked with

WS
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WILLIAM S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Routine Service
Smooth transaction, my service appointment was on time and completed in a timely manner.
Thank you.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 05:59 PM

We're thrilled to hear about your positive experience with us, William! Providing timely and efficient service is always our goal, and we're glad to hear that your service appointment went smoothly. We appreciate your support and look forward to serving you again in the future.

Employees worked with

HD
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HANNAH D.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Great, no complaints!
Great, no complaints!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 05:52 PM

We're thrilled to hear that you had a great experience with us, Hannah! Your satisfaction is our top priority, and we appreciate you taking the time to share your positive feedback. If you ever need anything in the future, don't hesitate to reach out.

Employees worked with
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